I can appreciate the homeowners concern Western sold the door to Pro Build We rely on our customers to communicate the maintenance required on exterior products We were not part of the sales process I cannot speak to what transpired between Pro Build and the homeowner Our Territory Manager spoke with the Homeowner yesterday His main concern is with the paint fading on the exterior of the door Our paint supplier does not warrant against fade The Homeowner was going to speak with Sherman WilliamsPlease contact me with questions or concerns [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The company says it is my fault that their exterior door paint flakes off and fades in the sun in less than yearsThe manufacturer never provided or mentioned any maintenance information with this doorA technician (repairman) has been out to repair the door several times and has never mentioned any maintenance scheduleHe gave me a bottle of toupaintthe salesman from Pro-Build that looked at it said, "this shouldn't be happening in this amount of time"The product is advertised with a warranty Regards, [redacted]
I am sorry to hear that [redacted] did not let you know that her complaint was rectified I would have hoped that she would have contacted you to let you know we resolved her concerns We sent our service tech to her residence to make the repairs The complaint is RESOLVED contrary to your letter [redacted] Sales ManagerEmployee-Owner414-258-3266http://www.western1.com
I can appreciate the homeowners concern Western sold the door to Pro Build We rely on our customers to communicate the maintenance required on exterior products We were not part of the sales process I cannot speak to what transpired between Pro Build and the homeowner Our Territory Manager spoke with the Homeowner yesterday His main concern is with the paint fading on the exterior of the door Our paint supplier does not warrant against fade The Homeowner was going to speak with Sherman WilliamsPlease contact me with questions or concerns [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The company says it is my fault that their exterior door paint flakes off and fades in the sun in less than yearsThe manufacturer never provided or mentioned any maintenance information with this doorA technician (repairman) has been out to repair the door several times and has never mentioned any maintenance scheduleHe gave me a bottle of toupaintthe salesman from Pro-Build that looked at it said, "this shouldn't be happening in this amount of time"The product is advertised with a warranty Regards, [redacted]
I am sorry to hear that [redacted] did not let you know that her complaint was rectified I would have hoped that she would have contacted you to let you know we resolved her concerns We sent our service tech to her residence to make the repairs The complaint is RESOLVED contrary to your letter [redacted] Sales ManagerEmployee-Owner414-258-3266http://www.western1.com