West Shore

Mrand Mrs [redacted] , At this point it seems like we've reached an impasseOur suggestion would be to have a mutually agreed upon inspector come out to take a look at the work that was performed along with the floor joist in question and we'll take it from there based on his reportIf this is something that you'd like to pursue with us please let us know and we will get the ball rolling Thanks! Tom A***

First, West Shore Window and Door delivered to me a quality product that was expertly installed The installers, Ryan and Jake, were everything you'd want installers to be--prompt, courteous, knowledgeable, polite, respectful, patient and professional Couldn't ask for a better experienceIf there is one knock I have against this company, it is the high-pressure sales tactics utilized by the salesperson I made it clear to him that I was taking bids and wanted to speak with other companies He immediately went into the "Hey, this is the best offer you're going to get for this product, and only way you'll get it is if you sign NOW!" mode I am ashamed to say that I fell for this tactic As good as I feel about the windows, the sales experience left me feeling badBut I do want to emphasize that the work and product were as promised When I've had to call the company, the office staff was extremely courteous and eager to be of assistance The only advice I might give anyone else is this; don't call them FIRST Talk to other companies THEN talk to West Shore Trust me, you'll feel better about yourself afterwards

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because as I have stated before I believe West Shore misrepresented it self in the sale and install of this productBefore the install of the shower I never had the issue I have nowThe salesman stated to myself that I would hear no noise once the shower was installedTill this date West shore has not come up with any viable solutions other than they keep saying they are working on this Regards, [redacted]

Hello [redacted] , serif;"> Merry Christmas and Happy New Year to you as well! I hope you had great celebration and are off to a great start of the year J Happy New Year to you as well I am touching base to let you know that I wasn’t intentionally ignoring the request to respond to the complaint I was under the impression that [redacted] was in contact with you to let you know that everything was resolve At this point, she is fully paid up and all disputes has been resolvedMy best, Orlando C [redacted] Human Resources Rep [redacted] Mechanicsburg, PA [redacted] ###-###-#### FAX ###-###-#### [redacted]