West Shore Home

Jonathan Allen. and Brandon Burnette. showed up in a timely fashion and went right to work. They answered our questions knowledgably. Gave us options for safety bars and shelves. At the end of the day, I had an amazing new tub, and everything was tidy. They did an excellent job.

I was needing a 6ft tub replaced with a shower. I called West Shore, they sent out a salesman to give me a bid. He was polite and knowledgeable, he listed all the things they were going to do and the materials involved. He then said the prices STARTED at $10,000. Now, I had my own contracting business for 20 years and know something about construction. He had said that 2 men could get the work done in one day, :I said ok, you are probably not paying them more than $25 per hour, that's $500. so to be fair lets double that, $1000. Now the base, wall board, etc. at most cost $1000, lets double that, $2000. plumbing material not more than $500, but again lets double that, $1000. So far the price is $4000, now they are in business to make money so lets give them $1000 profit for one days work, That comes to a total of $5000. Thats being generous, and they want to start with a $10,000. price? The salesman said they had mostly 5 star ratings, I told him I had done my homework and there were many one star ratings. He then had nothing else to say and left saying he would end me a bid anyway, He didn't.

I want to express my total satisfaction with the installation of walk -in shower on February 7, 2022. Lucas Kimbrough and Samuel Moore were two fantastic installers. The three men were very courteous and they did everything that was stated when we signed our contract. They represented the company well and took great care with making sure that everything was cleaned and look the same of they found it. I would recommend them highly. Patricia S Courtney, Rogersville, TN

I signed the contract on 28January 2022.
I thought I was going to have to wait five or six weeks for the work to start. The Remodeling job started on 3 february 2022. I give the crew of Dante, Joe and Naj a five star rating for the Expediency, efficiency and professional workmanship which they performed the work of converting my Bathroom remodeling job of removing my bathtub and constructing afull size walk-in Shower. I took pictures of different stages of the construction and the finished project and sent them to my family which stretches from Baltimore Prince Georges County, Norfolk VA and Charlotte NC they were all very elated at the finished project. Most importantly my wife was very very satisfied, she loves it.

Three weeks ago, I met with WestShore Home reps to discuss removal and installation of a new shower. Work was scheduled to proceed October 3rd. Since that time, I have a circumstance that will make this work financially impossible for me. I contacted them and requested a cancellation of the work, at this time.

I was told the only way it could be cancelled was for me to pay a 35% penalty ($3,232.60) !!!!!

He refused to make any concession, so I am FORCED to get the work done anyway. I told him my review of their company would not be favorable . . . he did not seem bothered at all by this. DON'T USE THIS COMPANY, unless you're certain that unpredictable life events will not inconvenience you.

My one day slider door and french door installation took 3 MONTHS to complete
Installation of doors occurred on 8may19. Failed inspection on 13may19 Installers came back to correct problems associated with the installation on 15may19 along with the companies foreman, who laid out pattern and drilled holes every 12 inches around the 3 new doors for hurricane blanket. Foreman told me blankets would be installed the following week. Weeks went by I never received any calls from the foreman regarding the delay. I finally had to contact the salesman to get the foreman to call me. Foreman told me on 22may19 he must have been calling the wrong telephone number. He told me they had received the hurricane blankets and they would be installed the following week. When that didn't happen I once again had to contact the salesman who told me the General Manager was taking control. GM called me on 7jun19 apologizing for the delays told me that I was priority number one and he was working on a refund for all the delays and the run around and completing the project ASAP. The GM called me once more on 14jun19 stating they were still waiting for the hurricane blankets, that's the last time I heard from him. Again I had to reach out to the salesman to get some action. Finally on 3jul19 the blankets were delivered but they didn't fit, they had to drill all new holes to be able to install them leaving 80 plus holes around my new doors. Passed inspection on 5jul19. Once again I had to contact the salesman to get them to comeback and fill all the holes attach trim and install screen doors, that sat in my bedroom for almost 3 months.
Worker showed up on 18jul19 and only filled the holes, even though I left the GM a voicemail the day before regarding all the work that still needed to be completed. Worker said no one told him about the screen door and trim work. So once again I had to contact my salesman to get someone from the company to complete the job. On 5aug19 workman came back to finally complete the job. The foreman and GM have no clue about customer service, if not for all my salesmans efforts I fear that this job would still be incomplete. Even though I paid the $18,730.00 bill in full on 8may19 it took until 5aug19 to get the job completed, they just don't care. Their commercials tout all the 5 star reviews they don't deserve even 1 star.. The GM and foreman need to receive extensive customer service training, or nothing will change for the positive at West Shore Home

Ok I had my 11 new windows and door installed on July 2nd and the crew on the job very kind, informative and hard at work.
Results 1 window came cracked the guys circles it on took pics of it so it can reordered and replaced. The bedroom window cracked because installer tripped and fell on it. So at the end of the day the lead called his manager John had him on speaker and discussed what happened and he was supposedly writing this down and again the crew team member took photos of the window. I asked how long will it take for replacement and mgr on the phone said 2 to 3 weeks. Ok, heard nothing from WSH for a month and get a call last week saying vendor rejecting order and need to have mgr John come out to measure window. Ok this becoming a pain. Mgr scheduled to come out 10am.
NO SHOW and its 1040 and I have things to do so when I don't get a call or communication from the MANAGER that he's running late that's rude poor customer service and I just lost my respect for this company. Mgr calls me at 10 45 saying I'm here and I just let him have it on the phone cause I was gone already.
So my 5 star review I made on home advisor will change to a 2 because of this. Issue still not resolved. The ladies in the office are nice said mgr will be off for a week and he is the only one that can come.
Moral of story don't review a company until all is done. Review the punctuality and work.
I emailed the owner BJ on LinkedIn and I hope he replies back.

Completely and totally offended my by assuming I did not know what I want. Also talked down to me and tried to push me into having their staff come to my home and inspect without even allowing me to tell him what I am looking for. I do not need to do business with a company that does not respect me.

Needless to say, they are not going to work for me.

My master shower installation was a better experience than I had anticipated. As professional installers, Angie and Nazim were effecient, totally accurate in their asessment of the areas to repair, and master craftsmen for the instellation. They left the area clean, & were very polite. I am very pleased with every aspect of this project.

Robert and Paul came to my home to make a final adjustment to my door that was installed a couple of weeks ago. Robert and Paul came and did a wonderful job real professionals. After they finished I was pleasant pleased and my wife was elated with the job. I recommend this company for any of your Door and Windows they are real prfessionals.