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West Shore Home Rating
Address: 9414 Highway 62, Charlestown, Indiana, United States, 47111
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I had windows installed a few years ago without any problems. They came back a couple of time to replace windows that fogged up a few months later. So, I was pleased enough with the service to have gutter guards installed in 2011. My complaint is about the gutter guards. This year my insurance company checked my roof for storm damage. I did not have storm related damage, but the insurance company informed me that the gutters were "improperly attached", "nails backing out" and mechanical damage to roof at gutter guard. They sent me pictures of the roof/guards. I complained to America Window and they sent someone out (they I paid for) who stated that this was normal wear and tear. I complained again and I was told someone would come out and fix it. I told them I was going to sale the house and had to compensate the new home owners for part of the roof and the gutters in order to move forward with the sale and that they should compensate me. I was told that they would refer it to headquarters. I called again and was told they would not compensate me. They were willing to fix the problem. Therefore, they assumed some responsibility. Windows you can see if they are installed properly, I do not get on houses, so I had no idea the gutter guards were messed up. There are no trees around the house and no reason for gutter guards to have damage. For my next house, I will not be calling for any type of services.
America's Window strives for great customer service with each and every one of our customers. Our service technicians are very experienced and go over and above to ensure all service needs are met within the warranty. The gutters and gutter guards were purchased in 2011 which carry a 1 year warranty. Unfortunately the issue you reported was 7 years later in 2018. In addition our technician inspected the gutters/roof area per your request and the nails that were sticking through were nails from the roof/shingles which we did not install. You signed the service ticket that was issued to you. We are a very honest and reputable company that stands behind our products and service. Our warranties are very fair but it would not be feasible to warranty a product 7 years after the warranty. We just honestly could not do that as a company and continue to offer good quality products at a very reasonable price. We do appreciate you and your business very much and hope that the roofing company that installed your roof may consider reimbursing you. Best regards. America's Window.
I appreciate your response. My point was that the gutters were installed incorrectly in 2011. I do believe this assessment by the insurance company as they were not there to evaluate the gutters, but gave me the additional information. I am sorry that I never got on the roof within that year to make sure they were correct. Therefore, I do blame the company for creating the problem that started years ago. I would not have paid that amount of money for a product that was "expected" to be defective after a year. I was not given a choice to not sign the service ticket, which I thought just acknowledged that they came out. I also paid for the technician to come out. You have a better warranty on the installation of windows, but not on gutters. In addition, if I was still living in the house, your company offered to come fix the issue. Therefore, it was not a roofing problem.
Thank you for your kind words concerning our window warranty. We feel our warranties are very fair and are intended to best serve our customers. We really do our best to service the community in the most affordable and fair manner as possible. As previously stated it would just not be feasible for us to honor the warranty 7 years after it expired. We would be more than happy to email you the warranty and service ticket you signed if you would like. We write this with the utmost respect and sincerity. Thank you.
Very nice experience,everything that was promised they delivered.Robin was my sales Rep.very professional and thoughtful to my want 's, the contractor's were also professional on time did great work and cleaned up inside and out...Now I have a sliding glass door with mini blinds that look great...
THANK YOU AMERICA'S WINDOW
Robert thank you so much for your kind words. It really means a lot to us that you took to time to review us and more importantly that you are pleased. We are very grateful for you and your business. Thank you so much.
I love my windows. They keep me cooler than my old ones and the install was like magic. They did all my windows in a few hours and were clean and efficient throughout. The salesman was also very nice and not pushy at all.
We are incredibly pleased with our new windows! The process was prompt and professional from start to finish. Employees are knowledgeable of the products and enthusiastic about the work that they do.