Complaint: ***I am rejecting this response because:Part of my complaint is about the return policy, I agree with a return policy that only is on diseased plants, but the return policy did not state that, still does not in my opinionAnother part was how the company handled the situation, I had a bad customer experienceI was offered half off of another tree, and now I am being offered a refund on my tree; but only if I remove my valid complaints, from the Revdex.com and YelpI am choosing not to do business with this company againI continue to be unhappy with how they try to handle the situationI did not unnecessarily file a complaint, I talked to the company's employee's and verified the return policyI was told I qualify for the refund, and to bring in the treeOnce I did I was told I no longer qualify but I could buy a more expensive treeI no longer want a refund from them since it is only given on the condition that I remove my valid complaints and explanation of a situation that happened to meSincerely,*** ***
Complaint: ***I am rejecting this response because:Part of my complaint is about the return policy, I agree with a return policy that only is on diseased plants, but the return policy did not state that, still does not in my opinionAnother part was how the company handled the situation, I had a bad customer experienceI was offered half off of another tree, and now I am being offered a refund on my tree; but only if I remove my valid complaints, from the Revdex.com and YelpI am choosing not to do business with this company againI continue to be unhappy with how they try to handle the situationI did not unnecessarily file a complaint, I talked to the company's employee's and verified the return policyI was told I qualify for the refund, and to bring in the treeOnce I did I was told I no longer qualify but I could buy a more expensive treeI no longer want a refund from them since it is only given on the condition that I remove my valid complaints and explanation of a situation that happened to meSincerely,*** ***