West End Autos

Dear Revdex.com: sans-serif;">This is a response for the complaint ID [redacted] , that you received on 7/31/This is a simple case of misunderstandingAfter the customer let us know that she was involved in an accident, we got ahold of the insurance companiesHer insurance company, [redacted] Insurance, wanted to pay about $minus the $deductible (total $2000), and the other driver's insurance, [redacted] Bureau, was going to pay about $The customer is somehow under the impression that she would receive $from her insurance company if she went through themThe current payoff is just over $6000, so it doesn't matter which insurance company she chooses, there will still be a balance owed to West End AutosWe preferred to go through [redacted] Bureau (the other driver's insurance) simply because it is in the best interest of the customer and West End Autos As for the "Desired Settlement": the $deductible is a charge from [redacted] Insurance, not West End AutosAlso, we will not report a repo on your credit Thank you for understanding, we aim to please [redacted] ***- *** West End Autos

Complaint: ***
I am rejecting this response because: I Dont except because as far as I know he already went throw with the insurance but also this auto dealship has gotten way with a lot of fraudulent services that need to be look into if it happened to me and many others and wouldn't want sum one else to go throw the same
Regards,
*** ***

Dear Revdex.com:
sans-serif;">This is a response for the complaint ID [redacted], that you received on
7/31/2014. This is a simple case of misunderstanding. After the customer let us know that she was involved in an accident, we got ahold of the insurance companies. Her insurance company, ** Insurance, wanted to pay about $2500 minus the $500 deductible (total $2000), and the other driver's insurance, [redacted] Bureau, was going to pay about $3000. The customer is somehow under the impression that she would receive $500 from her insurance company if she went through them. The current payoff is just over $6000, so it doesn't matter which insurance company she chooses, there will still be a balance owed to West End Autos. We preferred to go through [redacted] Bureau (the other driver's insurance) simply because it is in the best interest of the customer and West End Autos.
As for the "Desired Settlement": the $500 deductible is a charge from ** Insurance, not West End Autos. Also, we will not report a repo on your credit.
Thank you for understanding, we aim to please.
[redacted] 
West End Autos