West Deck Vinyl Decking Inc

We have service scheduled for 9/to address the customer's concerns

We have scheduled and performed service on 2/15/

We have not declined to service our installation as neededPer our previous findings, we have found the LeafFilter to be installed properly and operating as designedHowever, we have agreed to perform another inspection and meet with the customer 6/per our conversation with him on 5/to see
what we can do to help

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

We received notification from the Revdex.com of the customer's complaint on 8/10.  We left messages for the customer on 8/10 and 8/17.  On 8/22 we were able to contact the customer and come to an agreement on the next step to address the complaint.  We agreed to come out and inspect the...

product and installation to try and diagnose what might be causing the issue.  We have scheduled that appointment for 8/25.  We expect to be able to continue working with the customer toward a satisfactory resolution.

As of 11/18/15, we have gone out to address the customers issues with water.  We added a drip edge at the back of the fascia board to address the water dripping.  As of today the 18th the issues have been addressed.