West Coast Landscaping & Services

The customer is stating that he desires $3,500.00 for repairs to the basementfloor and door framing. Customer is claiming that he did not authorize finalpayment to the sub-contractor. The customer authorized Ashland Homes to paythe sub-contractor when he signed the check from the bank over to...

AshlandHomes for final payment, which indicates he was completely satisfied with theentire job.A year and four months later customer let us know he was dissatisfied with hisconcrete floor because he thinks it isn’t four inches thick and he has four or fivesurface cracks that are hairline and are at the most eight inches long. I have thebills of lading from the cement company that I’m attaching to this letter that showtwenty yards of concrete delivered for the basement floor. The size of thisbasement inside is 24’8”x58’4” by 4” thick. The concrete for this floor figures outto be 18.5 cubic yards. It is obvious that the floor is 4” thick and 20 cubic yardswas delivered to the job. There was an extra 1.5 cubic yards was put into thisbasement floor. The hairline cracks in the basement floor are common fromshrinkage as the cement slowly dries and looses moisture. I have attached anarticle about cracks that will educate everyone about them.The sub-contractor was to leave a rough opening in the foundation for thebasement door to the outside. The customer was to install a door that he alreadyhad. The customer is not happy with rough opening sub-contractor left him. Thecustomer was able to properly install the door into this rough opening. I amattaching the “Certificate of Occupancy” to show nothing wrong with the door oropening. If there was a problem with way the door was installed there would nothave been a “Certificate of Occupancy” issued for this customer’s job.I hope this explanation and supporting paperwork clears these claims that havebeen brought up against Ashland Homes. If there were really any repairs thatneeding done Ashland Homes would have had the sub-contractor make therepairs. Ashland Homes cannot justify paying $3,500.00 to a customer forrepairing problems that do not exist.Sincerely,Daniel *. A**General Manager