Werner Plumbing & Heating Inc

Complaint: ***
I am rejecting this response because:**The circulator pump was faulty before it froze up The business came out twice BEFORE the pump froze The freeze up occurred on the third pump failure At this time, Werner came out and defrosted itFinally, upon the fourth time the failure occurred, Werner Finally replaced the faulty circulator pump If they had done that in October when the issues started to surface, the problem would not have occurred We saw that Werner places the freeze up in Jan and does not mention the two previous visits and the one subsequent visit afterwards
Regards,
*** ***

We installed a system, working properly, On January 7th received a phone call of no heat and no hot water freezing weather of the winter of 2013, caused the circulator pump to freeze and not function. The heater room was full of holes in the door, not insulated. Circulator was damaged from the...

freeze up . system had shut down. We advised him to to close up the holes several times. We thawed, repaired and replaced broken pipes caused by the freeze up which caused the circulator not to work. The system shut down because of the freeze up due to the holes in the door.
Sent on: 10/21/2014 2:09:38 PM

Review: Through an offer from South Jersey Gas Co. we had an oil heating system converted to a gas heating system, in September, 2013. After installation was completed, the system shut down four times in four months due to a circulator pump problem. The first two times Werner came out and got the system operating. On the third failure, with the system shut down, the pipes froze. (end of Dec.2013). Werner came out, repaired the freeze up, and got the system operating. Two weeks later, system failed for a fourth time. Werner at this point , replaced the circulator pump and got the system to work. There have been no problems since. Recently, they have billed us for $1714.14 repairing the freeze up. The problem was the circulator pump from the start. Had they replaced it when problems first started, we wouldn't have had the freeze up, which was caused by the failure of the circulator pump.Desired Settlement: Since this is a warranty issue, Werner needs to bill the manufacturer and stop billing us.

Business

Response:

We installed a system, working properly, On January 7th received a phone call of no heat and no hot water freezing weather of the winter of 2013, caused the circulator pump to freeze and not function. The heater room was full of holes in the door, not insulated. Circulator was damaged from the freeze up . system had shut down. We advised him to to close up the holes several times. We thawed, repaired and replaced broken pipes caused by the freeze up which caused the circulator not to work. The system shut down because of the freeze up due to the holes in the door.

Sent on: 10/21/2014 2:09:38 PM

Consumer

Response:

Review: [redacted]

I am rejecting this response because:**The circulator pump was faulty before it froze up. The business came out twice BEFORE the pump froze. The freeze up occurred on the third pump failure. At this time, Werner came out and defrosted it. Finally, upon the fourth time the failure occurred, Werner Finally replaced the faulty circulator pump. If they had done that in October when the issues started to surface, the problem would not have occurred. We saw that Werner places the freeze up in Jan and does not mention the two previous visits and the one subsequent visit afterwards.

Regards,