We're Rolling Pretzel

The customer's order was placed in 2009, which is approximately 7 years ago and we don't routinely re-send orders of this age. The order was no longer available as it is no longer in our system due to the age.  She did have the option to download the forms at the time she placed the order but...

didn't do so.  However, I have communicated with Ms. [redacted] via email and she provided her receipt so I was able to see what she ordered.  I have emailed all of the forms to her on Tuesday July 21, 2015.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]