Wengerd Construction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10884666, and find that this resolution is satisfactory to me.
Thank you for the resolution, we are satisfied . Further we sent the machine to them already by UPS.
Regards,
Y[redacted]

Revdex.com:I do not agree that I esigned anything. I set up my account over the phone, so it is impossible for me to sign anything. Seems that you would send a copy of this so called "3 year contract" to me if I had agreed to it. I have no records and by the looks of it, neither do you. I was never provided with a contract even though I've left multiple messages and spoke to 2 people saying that it would get to me via email in a few days. It hasn't. I will be returning the equipment and I don't want any other charges whatsoever. I also want to close my account. 
I have reviewed the response made by the business in reference to complaint ID 10679040, and find that this resolution is satisfactory to me.
Regards,
K[redacted]

Revdex.com:
I have reviewed the response made by MAS in reference to complaint ID 10821408, and find that this resolution is satisfactory to me. Additionally, I will return both readers to MAS returns Ref # 01947. Note: In the future Merchant Account Services should enplane all of the ramifications about cancellation fees, monthly fees if you don't use the equipment. We need to know the reason there transaction fees are less then most is because they make it up in monthly fees which were not explained at any time. I will return both readers to MAS returns Ref # 01947, certified signature and I will report back to the Revdex.com that all termination fees were waive or not. Thank you for taking the time to review and help correct this issue.
Regards,
[redacted] K[redacted]

Complaint: 11893170
I am rejecting this response because:
It has to do with the monthly charges they deducted from my card since I received the equipment, and told me the terms.e.g., the three year term. I disagreed with the...

terms right from the start even as they kept charging me the monthly fees. I think I deserve to be refunded the monthly charges. 
Regards,
T[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10662358, and find that this resolution is satisfactory to me. The merchandise listed has been shipped with a usps  tracking number 9[redacted]481 and is expected to arrive on Tuesday June 16th.
Regards, 
C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11092423, and find that this resolution is satisfactory to me. I will accept.I will mail out the mobile equipment EPN Serial #3[redacted]8298 ASAP. - on opened account reduce 36 month contract to 12 months.  - reduced the monthly service fees on open account by 50%.I would like to request for a representative from Merchant Account solution to call me to confirm the contract expiration date which should be July 2016 and the new monthly cost.Thank You Revdex.com. For your service.
Regards,
J[redacted]

In order
to address this merchant concerns we have reviewed their account notations,
communications and agreement.
Merchant
download our Mobile application Smartsiwpe which is available for download free
of cost and requires and merchant account in order to function properly.
Merchant...

proceeded to apply for said merchant services. During the application
process, it requires pertinent information such the business information, owner’s
information and banking information. Each and every page of the application
process requires confirmation and submission, lastly on the last page it list
ALL terms which includes any and all fees pertaining to the services requested.
The agreement was digitally singed with the following IP address embedded
74.[redacted].227.1**. It is unfortunate the merchant neglected to read the terms
provided during the inception of the account.
The
equipment was also provided free of cost per the terms of the merchant account
agreement that was requested. Merchant proceeded to complete the installation
process and ran a test transaction for $0.02, services have been installed and
used.
Merchant’s
desired settlement cannot be granted just because the merchant failed to read
the terms provided. This mistake costs our company application fees, licensing
fees and activation fees. All information pertaining to the services requested were
available to read. Due to the merchant’s misunderstanding as a courtesy we will
cover the remaining of a 36 month contract as well as all their termination
fees totaling $645.00. In order to grant this offer, merchant must return
equipment provided in good and working condition to the address listed below.
No refunds will be issued as the account was requested, services rendered,
installed and used. Account will be closed as soon as equipment is received, please
retain any tracking information for your records, any fees accrued during the
active state of the account are valid. Merchant Account Solutions would like to
advise the merchant to always read and understand any and all terms provided
during any of their future business ventures in order to avoid any misunderstandings
they may have and avoid costing all parties involved any fees.
EPN
serial number: 3[redacted]
MAS Returns

It is unfortunate that the merchant has a difficult time understanding Doing Business Name, Legal Business names and even representatives names, seems like they are getting their services requested mixed up and is having a difficult knowing which service is which from other companiesOnce again,Our Legal Business Name is International Card Service (ICS), our doing business name(DBA) as is Merchant Account Solutions(MAS). "Integrated Card Systems" is not in any way affiliated with us nor are they in any way affiliated with "Square". We do not in any way shape or form intercept or pose as anything else than our legal business name and our DBA. Any and all our mobile applications do not have any other information aside our own. Also the documentation attached to this case, isn't in any way shape or form associated to us.Equipment was received July 10th (packages were sorted July 21st, 2015) and account is in process of closure any and all fees accrued during the month (July) leading up to account closure July 31st are valid. Fees were reduced to $19.95 and the merchant was notified every month that PCI (Card Networks) compliance(questionnaire) is mandatory and fee would be charged if not completed within the first 90 and up to completion of an additional $19.95. Also available on the terms provided through online application and welcome packet mailed out. Account is scheduled to close July 31st, 2015, equipment has been received and notated, per desired resolution.

Complaint: 11447196
I am rejecting this response because: 90% of this statement is a lie. I did not contact you, I was contacted by a salesman offering credit card processing at a sub 2% rate and no monthly fees. Both promises turned out to be false. 
Regards,
[redacted]

Our Legal Business Name is International Card Service (ICS), our doing business name as is Merchant Account Solutions. The following phone number ###-###-#### is our number for our mobile processing applications available for download on both Apple App Store and Android's Google Play Store. Merchant...

downloaded the following mobile application "Credit Card Reader" which does not in anyway state "Square" or "Integrated Card Systems" it state Merchant Account Solutions on March 25, 2015 at 2:59 pm PST. After downloading mobile application merchant contacted the number on the mobile application###-###-#### and wanted to complete credit card reader activation and was connected to one of our representatives named Russell not "[redacted]". Merchant was advised both of our company names and that we are not affiliated with "Square", merchant still wished to continue with services and was emailed our Merchant Processing Application. Merchant completed application with all their business information, business owner information, how much they process in credit card and how they accept payments. Application was completed and all terms and conditions which had all fees associated with the services requested were agreed to via digital signature which is embedded with the merchants IP address 74.167.170.71. Merchant was contacted by our installation team to complete installation with a test transaction. Merchant then called in to have account cancelled on May 7th, 2015 stating they had not requested services was advised of contract and was provided with courtesy adjustment on existing contract to assist with merchant confusion and again explained the application process and services requested, merchant agreed to new service fees and contract length. Merchant states they have returned equipment, as of July 15th, 2015, equipment has not been received at our location. Agreements is available upon request, please call ###-###-#### Ext 124.Merchant Account Solutions would like to advise business owner to read through any and all documentation provided to avoid confusion such as this. Merchant has been emailed proper closing procedures, please complete them to have account closed per desired resolution.

Per Link provided and Laws to be enforced:http://codes.lp.findlaw.com/uscode/15/96/I/7001#sthash.HcyhouzZ.dpufMer...⇄ was provided with terms and conditions prior to them digitally signing the agreement via the following links available through the mobile application and any and all of our other merchant processing application formats right before you sign. http://www.intlcardservice.com/equipment/agreement/ andhttps://www.ipaym...⇄ agreement validity cannot be denied because it was provided in electronic format or because it was digitally signed. (a) In general Notwithstanding any statute, regulation, or other rule of law (other than this subchapter and subchapter II of this chapter), with respect to any transaction in or affecting interstate or foreign commerce - (1) a signature, contract, or other record relating to such transaction may not be denied legal effect, validity, or enforceability solely because it is in electronic form; and (2) a contract relating to such transaction may not be denied legal effect, validity, or enforceability solely because an electronic signature or electronic record was used in its formation. (b) Preservation of rights and obligations This subchapter does not - (1) limit, alter, or otherwise affect any requirement imposed by a statute, regulation, or rule of law relating to the rights and obligations of persons under such statute, regulation, or rule of law other than a requirement that contracts or other records be written, signed, or in nonelectronic form; or (2) require any person to agree to use or accept electronic records or electronic signatures, other than a governmental agency with respect to a record other than a contract to which it is a party. - See more at: http://codes.lp.findlaw.com/uscode/15/96/I/7001#sthash.HcyhouzZ.dpufMerchant Account Solutions will refund the merchants monthly service fees totaling $71.80 as a courtesy to avoid their further misunderstandings, confusion and misinterpretation of the law and our agreement that they neglected to read and understand.

Complaint: 10805441
I am rejecting this response because:
The contract was never sent to me until I complained. The terms of the agreement including fine print were not disclosed. When you bind a person in a contract they should be able to read and also sign the contract before agreeing to any of its terms. I returned the equipment on 5/17/2015. This should have stopped the service fees, but they continued. I am totally dissatisfied with the customer service of Merchant Solutions. I am extremely dissatisfied with the professionalism or Anthony Herrera.
Regards,
G[redacted]

This Case is being dealt with outside of Revdex.com.

Merchant contacted Merchant Account Solutions on August 18, 2015 (which is not 4 months ago) and was provided with contact number for the cancellation department as they were closed during the time frame merchant called into customer service. The merchant has provided conflicting information, the...

only other contact was October 13, 2015. At this time merchant was provided with proper closing procedure and advised to complete as soon as possible to terminate service without any termination fees. It is unfortunate the merchant experienced a fire, we are not responsible for merchants failure and lack of responsibility to reconcile their accounts to notify us of termination request.  Merchant Account Solutions provided service to accept credit cards and were not informed of their issue until October 2015. This case has been addressed outside the Revdex.com and refunds have been denied as services were provided and actively used. Other reports state the merchants business has been actively operating and accepting credit cards with another provider. Account will remain open until merchant completes and submits proper closing procedure that have been provided, any and all fees accumulated during the active and open state of the account are and will be valid until closing procedures have been completed.

In
order to address this merchant concerns we have reviewed their account
notations, communications and agreements.
On
7/28/2015 at 4:38 PM PST merchant downloaded our Mobile Application Smartswipe,
and applied and completed application on 7/28/15 at 4:43 pm PST for the
services in question...

without speaking with a representative. Mobile App requests pertinent information to be entered
in prior to application submission, these steps include but are not limited to
 
          Business Name
Principal Owner Name
Federal Tax ID #
Social Security Number
Expected Processing Volume
Checking Account Number
Bank Routing Number
Our
application process is very clear, concise and requires acceptance by the
applicant in each step of the process, the final step is a set of terms, this
section provides all important details in regard to the terms, conditions,
pricing and structures for each respective application. All items listed in
question via the complaint detail is available at that point and view-able
prior to acceptance of the terms listed in our agreements. There is full and
complete disclosure included with all of our applications. Application was
signed with digital signature that has the following IP address embedded
[redacted].
 General IP Information
IP:       [redacted]
Decimal:         165[redacted]62
Hostname:      pool-[redacted]nycmny.fios.verizon.net
ASN:   701
ISP:     Verizon FiOS
Organization:  Verizon FiOS
Services:         None detected
Type:   Broadband
Assignment:   Dynamic IP
Geolocation Information
Continent:       North America
Country:          United States us flag
State/Region:  New York
City:    Brooklyn
Latitude:         [redacted]  (40° [redacted]60? N)
Longitude:      -7[redacted]  (73° **' 2.04? W)
Postal Code:   11203
Merchant
installed equipment on 8/5/15 and confirmed address for equipment deliver. Merchant
Account Solutions stands by its services, products and terms listed in our
fully disclosed and completely transparent contracts at all times and while we
feel that we have delivered the services requested to the best of our ability,
we will waive the larger portion of the termination fees due to their
misunderstanding of the terms provided. This case has already been addressed by
our processor and termination fees for merchant services have been waived which
is the larger portion of the termination fee totaling $350.00. The second portion
of the termination fee is $295.00 which is for terminating within the 36 month
agreement that covers equipment costs, security encryptions and licensing fees
for all 3 years. In order to proceed with account termination, merchant must return
equipment provided (listed below) in good and working condition to the address
listed below. Account will remain open until equipment is returned, once
equipment is returned account will be closed at the end of that billing cycle
month. Any and all fees accrued during the active state of the merchant account
are valid and services were requested, provided and installed, no refunds will
be processed for monthly services during active state of account.
EPN
Serial Number 37[redacted]142
MAS
Returns
Ref# 09064

Complaint: 11192568
I am rejecting this response because: As previously stated, I will not have it marked as closed due to non payment.  Every fee has been paid to date and will continue to be paid until the equipment is returned, I am asking for you to honor what was said by your salesman.  In the future I suggest you email a copy of the contract to all new merchants, then there would be no question of sneaky practices.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10829042, and find that this resolution is satisfactory to me.
Regards,
M[redacted]

This case is in reference to 10662358. Merchant's equipment was received on June 16th, 2015 and the account is currently in process of closure, account cancellation may take up to 30 days depending on the billing schedule. Merchant is responsible for June Fees as account was active for the month of...

June. Please be advised that we bill back, merchant will be billed for June fees in the beginning of July but will no longer accrue fees after that.

Complaint: 10956075
I am rejecting this response because:Card reader was returned by UPS unopened. Never used. I realize that I completed an application, but thought I was dealing with a different company - Square. I have no use for the services of this company and would like to terminate any arrangement. When I realized it was a mistake within 5 minutes of speaking to them, they said too bad. No money will be sent to them to end this contract. I was within my rights to cancel within 3 days and they denied this request.
Regards,
B[redacted]

In order to address this merchants' concerns, we have reviewed their account notations, communications and agreements. On 03/24/2015, the merchant was contacted by our company to offer lower rates for their credit card processing. Merchant was given a quote based on their established processing...

volume and business type. Merchant was directed to our online application process, where is requests pertinent information to be entered in prior to application submission, these steps include but are not limited to: Business Name Principal Owner Name Federal Tax ID # Social Security Number Expected Processing Volume Checking Account Number Bank Routing Number   Any and all terms, conditions and fees associated with the services requested were provided during the inception of the account. Application was digitally signed and embedded with the following IP address 24.216.120.79 Services were requested and provided. Merchant Account Solutions stands by its services, products and terms listed in our fully disclosed and completely transparent contracts at all times and while we feel that we have delivered the services requested to the best of our ability, we agreed to waive the termination fee due to their misunderstanding of the terms provided. In addition, we have refunded the annual fee charged to this account as a courtesy. Merchant Account Solutions would like to advise merchant in their future business ventures to always read and have full understanding of the terms provided for services they are requesting to avoid confusion such as this.