Wendy's International Incorporated

Initial Business Response /* (1000, 11, 2016/06/14) */
As soon as I got back from a business trip, I was made aware of this complaint, I tried to contact [redacted] with no sucess. I was told to refund her money, aplogize and make the client aware that the employee was terminated.
We were...

unaware of the fact that an employee was charging a nortary fee, and have since fired the employee who was doing so, which is also the same employee who that complaint was about.
We do not conduct business in this manner and have taken steps to insure nothing like this happens again.
We as a company are more than willing to refund [redacted] money, however we have been unsucessfull in contacting her.
Again we apologize for the inconvience and would like to send you, your refund as soon as possible.
Thank you Family Insurance Store
Initial Consumer Rebuttal /* (2000, 13, 2016/06/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Hello-
I appreciate the reply and the information regarding this employee's unauthorized behavior. I apologize that I somehow did not receive the original contact from this business; however, I'm happy with the resolution and have ensured that my phone number and address is correct on the complaint. Thank you once again for the prompt resolution.