Weltsch Equipment Company

? I am rejecting this response because:See attached letter?

Per the attached document, the customer requested a service While the technician was performing the service, the customer opted for a different type of action Due to the change in plans, different parts were required Also, since this was a non-standard repair/install, the technician contacted the manufacturer to get correct install procedures As far as the returned parts, only a portion of the kit was "returned" Credit can't be given for a partial kit

I am rejecting this response because:See attached letter