Initial Business Response /* (1000, 5, 2015/08/27) */
Enclosed are copies of invoices for material we provided ,We do not install and or paint ,we recommended *** from R&H to the work MRS *** is complaining about .Our understanding is there was an issue with the quality of paint (defective )
we have been in contact with *** and he is waiting on Home Depot to resolve the issue ,There was no reason for the check to have been issued to *** although he paid us in full .On a typical referral we ask that we be paid for materials supplied and that the installer/painter be paid separately .I can only assume that *** told her he does not take credit cards we certainly do .I myself left a voice mail message detailing how upsetting this is to all of us ,as of now I have not had a returned call ,This issue should be with R&H painting not Well Hung doors *** ***
Initial Consumer Rebuttal /* (3000, 8, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never hired a third party RH PaintingI walked into Well Hung Doors to find out about their products and servicesI was never informed they were going to sub-contract the workI initially was just going to have the closet door replaced but I was told they could do custom organizers in the closet-which sounded like a great idea at the timeMy invoice for the work is from Well Hung Doors (which includes the closet doors and shelves) payment in full was written out to the worker in fullWhile it is true the owner left me a message after receiving the BB compliant, I have been in touch with his staff daily (either *** or ***)We have been trying to come to an agreement to have the work completed however final arrangements have not been solidified
Initial Business Response /* (1000, 5, 2015/08/27) */
Enclosed are copies of invoices for material we provided ,We do not install and or paint ,we recommended *** from R&H to the work MRS *** is complaining about .Our understanding is there was an issue with the quality of paint (defective )
we have been in contact with *** and he is waiting on Home Depot to resolve the issue ,There was no reason for the check to have been issued to *** although he paid us in full .On a typical referral we ask that we be paid for materials supplied and that the installer/painter be paid separately .I can only assume that *** told her he does not take credit cards we certainly do .I myself left a voice mail message detailing how upsetting this is to all of us ,as of now I have not had a returned call ,This issue should be with R&H painting not Well Hung doors *** ***
Initial Consumer Rebuttal /* (3000, 8, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never hired a third party RH PaintingI walked into Well Hung Doors to find out about their products and servicesI was never informed they were going to sub-contract the workI initially was just going to have the closet door replaced but I was told they could do custom organizers in the closet-which sounded like a great idea at the timeMy invoice for the work is from Well Hung Doors (which includes the closet doors and shelves) payment in full was written out to the worker in fullWhile it is true the owner left me a message after receiving the BB compliant, I have been in touch with his staff daily (either *** or ***)We have been trying to come to an agreement to have the work completed however final arrangements have not been solidified