Welenco Stove Store

Review: I purchased a wood stove using a credit card, returned it the following day without taking it out of the box only to be charged a $103.46 credit card processing fee. The store's return policy was not pointed out to me at the time of the sale and a one page notice of this fee was covered up on the counter where I could not see it. I thought the fee was a little excessive and should have been pointed out at the time of purchase as nothing of this policy was on the description receipt that was given me. I also called my credit card company and they said their fee to the merchant should not be that much.Desired Settlement: I would like to have a refund of the true cost to the merchant for this transaction and what was charged to me.

Business

Response:

Revdex.com 152 S.

Jefferson St. Suite 200 Spokane, WA 99201

Attn: [redacted]

Re : [redacted]

Dear [redacted],

My response to this complaint is :

Mr. [redacted] was

told when he purchased the stove and had pulled out his credit card to make the

purchase that there was a fee for using his credit card and that I would prefer

cash or check. When Mr. [redacted] insisted on using his credit card, I said 1 would

waive the fee. However, on the next day when Mr. [redacted] returned the stove I

informed him that I could not take the stove back without charging him for the

Credit Card processing fee. The credit card policy with the 3% fee is posted on

the sales counter under the glass on a 8.5 x 11 colored piece of paper. This

was where Mr. [redacted] signed his credit card slip. I understand that the real

question here is that Mr. [redacted] feels that the 3% fee is too much and that he

called his credit card company and they told him that their

fee was not that much. However, there is more to processing a credit card then

just the bankcard issuer’s fee. I try very hard to keep my credit card

processing fees to the absolute minium. The 3% fee is what my credit card

processor has been charging me for the last 7 years. In order to prove to both

you and Mr. [redacted] I have taken my last 3 months worth of statements to my

local bank manager at [redacted] Bank. [redacted] Bank is NOT my

credit card processor! He is a neutral third party but with the expertise to

verily what my fees are. His results are that the processing fees are 2.991% on

credit card transactions. This is in the attached letter.

I am sorry the stove Mr [redacted] purchased did not

work for him. In 19 years as the owner of Welenco Stove Store I have only had

one other stove returned. We strive very hard to make sure the stove is going

to work in the right application before the sale, and accompanying transaction

is made.

Thank-You [redacted]

Stove Store [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.