Weidner Property Management Reviews (%countItem)
Weidner Property Management Rating
Address: 9757 NE Juanita Dr Ste 160, Kirkland, Washington, United States, 98034-4291
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Alpine is the apartment where me and my wife first lived together. The place was exactly what we needed at the time. She goes to school at UAA so its only a 5 minute drive to campus taking Tudor. Going on FT. Richardson base when there is no traffic it goes between 10-15 minutes definitely way less if you to through Boniface gate. For the 1 bedroom it was awesome as the kitchen area and living room were open to each other and it allowed us to stay connected. The bedroom was separate so it helped keep the smell of cooking away if you wanted to. The heating in the building is centralized and boy it worked too well great for the winter. Definitely get an AC though installed or a good fan during the summer which they can assist you with as it can get hot during the day even with the windows open. Never had any problem with people stealing my laundry. Maintenance people are there asap if you have a major emergency like water, gas etc. When the earthquake happened in 2018 their office was open for extended hours for a couple weeks to sort out issues people had. Their facilities are dog friendly, and they have a gym in the main office that has 4 treadmills. They have a security team that roams the premises after 10pm. They’re also pretty quick to handle belligerent neighbors should you file a complaint against them. The neighbor infront of our apartment was good, however his son was loud and obnoxious at times. I didn’t file the complaint per say but they’re really loud so someone else probably did. Anyway they were offered warnings multiple times and eventually got an eviction notice. Besides that incident the neighbors are courteous and give you a sense of community should you be open to it and they also respect privacy if that is what you prefer. It’s literally midtown so walmart, fred myer, rei, food places, drinking spots, uaa and pretty much everything is at arms reach. When we were looking for places to live this was the only place where there was no crime nor gunshots in Anchorage as close as you can get to UAA and Base. Overall highly recommended.
When we moved in (April 1, 2018) the manager walked us through starting at the East side entrance. The manager stated that the bump will be fixed that is located right in front of the outside stair way. On December 3, 2018 my daughter slipped and fractured 4 bones in her foot and broke one bone on that bump. We went right to the ER that same hour and they did x-ray and CAT scan and found these fractions and broken bone. She had surgery the following Friday on her foot and now has a plate and a screw placed in to hold her arch bone in place to heal. She was put on a boot and has crutches and a scooter to help her get around. She still has more Orthopedics appointments and has follow up appointments scheduled with her doctor in the near future. Now we live on the 3rd floor in this building where there are no stairs is and my daughters and I have to walk up and down every day passing over this bump, which gets ice on it during the winter. Also at that time they had not put any sand/rocks on the driveway and it was very slippery. My kids are both full time UAA students and I have a full time job. Now my niece who lived next door to me slipped on the same spot in the beginning of the fall time on the same spot and ended up at ER too. Very Unsafe!
To whom it may concern, We are sorry to hear about such an incident. The Quiet Creek office staff maintains the area full of gravel to level out the area. On the agenda for this summer, the step will be fixed. As of right now, we are looking into getting the area fixed and will know by late 2019 if this will be on the schedule for 2020. Unfortunately, this project was not approved for Summer 2019.
I have been communicating with the apartment managers back and forth. I was away at training for enlisting in the United States Air Force Active Duty servicemember. I did not receive any notice to give notice about my lease agreement. I have a lease that I was supposed to move out on June 8th, 2019. They have received my proper email notice that I have forewarned several times to, and they keep asking for the email for me to forward and I have several times and showed numerous screenshots and they still haven’t accepted it. As an active duty servicemember I cannot afford to pay rent full rent in June due to being ordered to come to Minot, ND. I can afford to pay the $280 or whatever it was for the 8 days of June I was required to pay. I gave proper written notice and I do not want to pay full rent for June. They do not email anyone with notice of lease’s ending, only paper copies on the door and I gave them all of my ordered showing I have been away at training (basic military training, and the I am training) with the dates and showing how unfair it is they are treating me. Please help me, I can not afford this and they just care about money and just won’t cut me some slack with their lack of noticing their residents abut leases expiring and not forgiving their active duty service members.
To whom it may concern:
After this complaint was submitted, the Leasing Office received an email from the resident that designated notice being given on April 30th. This notice was accepted and the resident was charged for rent June 1st-June 8th only.
I'm a resident of Alpine apartment for more than 2 years. Through these 2 years I'm very surprisingly find out how unbelievably horrible the property management could be.
1. Last year I got a notice said I was not paying for the pet fee and our lease was terminated, we would be evacuate soon. It turned out to be someone forgot to charge us the initial pet fee (we were paying the monthly pet fee all the time). We understand that people make mistakes so that's OK.
2. Yesterday when we got home from a short trip we got a notice taped on the door said we did not pay the rent and we would be evacuated. Our rent is deducted automatically from my husband's payroll every month and it is paid on time. Guess what, someone messed up again.
3. This morning they put the yellow windshield block on my car and I had to take a cab and late for work. My parking permit is hanging in my car all the time, if someone cannot see it they have to see their eye doctor, or they just want to charge me the parking violation fee?
4. I'm not mentioning the details like the lobby smells like dog *** all the time, when the contractors painted the wall they triggered the false fire alarm twice, ect.
Conclusion: If you want to live longer (scientific research shows anger makes people die younger), please stay away from this apartment.
Hi ***,
We thank you for bringing these concerns to our attention and sincerely apologize for any inconvenience you have been caused. I have verified that the windshield block was removed 09/12/2018 and the office did determine that your parking permit was present and not seen by parking patrol and did apologize for the confusion on 09/12/2018 as well. We always want residents to share any concerns they have with the leasing office, so that we may work towards improvement and we appreciate you taking the time to do so.
I have lived in several apartment buildings in Seattle and this was easily the worst that I've experienced. The community is generally friendly, but wholly unresponsive to any request (polite or otherwise) to keep noise down, and the amount of children present means being prepared for regular screaming in the courtyard (treated as a neighborhood park) from 8-8 most of the spring/summer. This was especially difficult as someone on the autism spectrum with audio sensitivities, but the management staff was beyond unhelpful and disrespectful, and largely focused on rebuking me for bringing the noise to their attention. Avoid Weidner Apartments in the future, they are far removed from their properties and care only about $$$.
To whom it may concern:
During the summertime, the pool area is open and available for residents enjoyment. There are pool policies and rules in place that advises residents to be mindful of neighbors and to keep the noise volume at an appropriate level while at the same time enjoying the amenity that is provided. The complaints that were submitted to management by these residents occurred during office hours - no after-hours complaints were submitted. Being that they were submitted during office hours the office had the opportunity to listen to the noise levels and in listening to the levels, they were not above any normal speaking or laughing volumes - aside from the complaints brought up by these residents the leasing office has not received any additional complaints from other residents in the community regarding the pool and noise. The community director contacted these residents directly and provided several options to them all of which were declined. Options which included transferring to an apartment that did not face the courtyard (where the pool is located) adding a white noise machine or fans to obscure any noises that could be heard.
http://www.nxtbook.com/nxtbooks/wpm/residenthandbook_2016/index.php?startid=4#/4
Page 4 of the Weidner Handbook states: "Running, screaming, playing loud music or acting in a boisterous manner is prohibited in the pool, spa, and deck areas." This wasn't enforced. Watercrest offered to place a sign or two around the pool reminding residents to be conscious of their neighbors - this didn't happen. Watercrest offered to send out an email to the community with a similar sentiment - this didn't happen.
Management has such poor response time/consistency, many complaints were not filed as these issues occurred literally every single day. I took many measures myself to deal with the noise, like fans, music/headphones, white noise, and still the piercing noise from the pool persisted - only then did I complain, and was met with condescending platitudes about ideas I've already tried, and zero effort to actually do something to help the situation besides a passive "well, you can move with under 2 months on your lease to another apartment if you'd like."
"Being that they were submitted during office hours the office had the opportunity to listen to the noise levels and in listening to the levels, they were not above any normal speaking or laughing volumes." So unless it is a disturbance to management's own ears, it is a not a valid complaint? This is a terrible attitude to bring into any conflict resolution, and sets up a self-fulfilling dynamic of one side not being listened to.
Finally, thank you for the defensive response, you have reaffirmed to me that leaving Watercrest was one of the best decisions I could have made.
I went to *** Apartment for a tour and the leasing manager stated that the unit available was not ready to tour so I toured the one bedroom mo*** instead. The leasing manager also stated that the layout of the mo*** would be exactly the same as the one bedroom that would be rented out. I really liked the way it looked and therefore decided to move forward with applying, which I was accepted immediately. The next step was to pay a $450 holding fee, which took the unit off the market. The holding fee was nonrefundable after 24 hours in which my friend and I did not think would be a problem as we liked what we saw in the mo*** and was expecting to get the same layout. Moving forward we payed the first month rent and signed the lease online. On move-in day, we saw the actual apartment for the first time, which was nothing like the mo***. The leasing manager never mentioned that the unit for rent was a wheelchair accessible apartment. We were very disappointed as there were a lot of cabinet space missing in both the kitchen and bathroom to accommodate the wheelchair. And not having cabinet space would have been a big factor in deciding to move forward with renting in the first place. After discussing with the leasing manager, the only option was to move to a more expensive unit or to terminate the lease. We decided to terminate the lease within the first 24 hours of signing. They refunded everything except the $450 holding fee. However, we did not plan on needing to refund the $450 because we were not expecting a handicapped unit, which they failed to mention.
To whom it may concern,
The *** team went above and beyond in providing quality customer service to the applicants. The team worked with them closely and answered any questions or concerns they had through the process. And while the partial ADA apartment design was relayed to the applicants during the first meeting (they toured the community with the CD a month before returning back to apply) we understand the customer's frustrations in not having this feature of the unit relayed to them, after the initial contact. As a further customer service gesture, the amount of $450 will be reimbursed back to the canceled applicants. A check will be cut and mailed out from the corporate office in Kirkland Wa and should take 7-14 business days to reach its destination. We wish them well in all their future endeavors.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Please have the reimbursed check of $450.00 made out to *** and sent to ***, Federal Way, WA 98023
Apt ***
Sincerely
AVOID THIS PLACE LIKE THE PLAGUE. The entire complex needs to burn to the ground. It's infested with homicidal vermin of the two-legged kind AND insects. Children play where homicidal drivers frequently 'dune race' through the parking lot. The management is unresponsive, simply cares not. I could go on, and In hope you get the idea. Are you reading this, Mr. W?
The Club at Eagle Pointe Community Director has been in communication with the resident regarding his concerns about cars being driven over the speed limit within the community. The Community Director had emailed the resident a few times inviting him to meet with him in the leasing office. Unfortunately, the resident canceled the appointment and since then they have not been able to meet despite the Community Directors efforts to coordinate a meeting. Within the community, there are signs of 5mph posted at various entrance points to the property. At move in the parking lot expectations are gone over with every resident.
Reviewing the resident's work order history, we see only one work order from 2017 regarding pest control. A single centipede was reported in the apartment and the pest control vendor was called out to do an inspection and remove the centipede. After this visit, the resident complained a second time and the pest control vendor was sent out for a second inspection but nothing was found at this time.
To say no bugs were found is a lie. I showed receptionist Jessica pictures the first time. The second, I took a picture of, but deleted, thinking I didn't need it. There are STILL two dead bugs sitting in the vent presently. Is anyone REALLY deterred from speeding by posting a few barely visible, tiny sings? This place is greed pit with little concern for anyone.
I've complained about this company not enforcing their rules and regulations. In turn I've been threatened with lease termination and their lawyers. I recently received a warning about some lights I had up, which I quickly resolved. It's become clear that they demand myself a handicap individual to obey the rules. I've been complaining about able body individuals who violate the rules stating they need to park within the white lines and no backing in. Roughly over a year later people are still backing and not only does my neighbor not park in their stall they've got my vehicle. Photograph evidence was provided but nothing has changed. I can no longer submit customer forms online as they have blocked me.
To whom it may concern,
A letter was mailed to the resident stating that they contact the leasing office directly in lieu of emailing the website to submit a ticket. The intention behind this was to allow for the resident to be more quickly and easily assisted by the direct on-site team. The office is aware of the parking policy on-site and is enforcing this policy evenly between both Visions Energy and Serenity. The Visions leasing office is actively addressing not only concerns brought to them by you but by any residents who are in need of assistance.
The Visions Community Director emailed the resident directly and notified them that the concerns brought to their attention is being handled and the team is actively doing their due diligence, we understand that at times when results are not instant this may frustrate residents however there is a process we must go through and we appreciate their patience. The owner of the car has been notified to park within the lines. Supplies are on order to install that parking spot a stall parking stop to remedy the current parking situation they are facing.
People are still continuously backing in with no disregard to the rule stating don't back in. I know for a fact apartment *** backs their white Dodge ram in. the vehicle has a receiver hitch and stuff hanging off their racks that obstructs the sidewalk. In regards to the neighbor they've got to where they deliberately park in my stall daily and has even hit my vehicle to do so. I understand the director has asked me to be patient but I have been complaining about this for nearly 3 months and all that has been done is notification. In regards to the communication I have social phobia and I requested to use the online method. If you like I can file a description lawsuit for refusing to provide that accommodation? I have proof stating *** has been suspended from contacting corporate.
I was a resident of Vesada Apartment Homes. Generally, my time at the apartment was great until my wife and I purchased a home and started moving out prior to the expiration of our lease. We started moving out Labor Day weekend in 2017. We removed most of our belongings, then to our surprise we arrive on September 5th to grab any last things and clean and the locks were changed. So immediately, I submitted a lease termination letter and move-out notice that I had prewritten. I followed it up with an email about the locks being changed. They disputed they changed the locks and that was okay with us. They offered to meet us to verify the locks weren’t changed, but we knew better and we just happy to get a final bill and move on from there. However, a little more than a week later we get an email providing a notice of eviction, which we contested because we moved out. They respond stating they left two abondonment notices on the door because my wife left a handwritten notice on the door stating we left town to deal with a family emergency at some made up address in Delaware with some made up california phone number. Unfortunately, my wife drafted no such letter and it was forged by the management office (they admitted it by phone). Needless to say, they will do anything and everything from forging letters to threatening to ruin you financially to cover up their wrongs and ensure you pay all rents and fees they assess as you try to move out. Be careful, we are litigating to the fullest extent of California laws.
I always have an auto payment for my rent set up, for some reason this didn't go through. On the third day I made a payment, but was still charged a late fee of $75. I have explained situation to the staff, but they are unable to authorize a waiver.
I believe that they don't want to accommodate their resident's due to the rising oil price and ergo the more demand of people moving to ***. If I am angry due to a lack of customer service and I leave or terminate the lease then they can lease my apartment for a much higher monthly rate.
Additionally on top of this apartment complex attempting to drive out current lessees to lease for a higher contract price, a $75 late fee is price gauging. They have monopolized the *** renting market and any layman is coerced into accepting a huge late fee on their contract. Investigation into *** ethics and standardized contracts need to be evaluated.
To Whom it may concern,
In viewing ***'s payment history we noticed that he has been logging into his resident account and making manual payments - no automatic payments had ever been set up. The Community Director of Le Mirage reached out to Mr. directly and let him know that due to this being his first late payment as a one time customer service courtesy the late fee of $75.00 will be waived. Mr. emailed the CD back and let her know that he was satisfied.
I applied to Regency Woods, and I was declined due to credit (daughter's medical bills). I was told to reapply with a guarantor, which I did.
I was told I was approved and that they would send me a welcome home letter, lease, and instructions on how to pay the deposit of $450 to secure my apartment. I immediately paid the deposit that night. Wednesday, I received a call from an employee, who would further assist me and said she would send final documents. Subsequent to speaking to her, I was able to finalize the closure of my final accounts. Shortly after, she sent me a welcome home letter, and the lease to sign. She called me back and gave me instructions on how to get my insurance switched over to them.
As I was signing the lease agreement, it errored out. Shortly after, I received a call from a worker saying that corporate instructed her to void my lease because of my first declined result. So, after they approved me with a guarantor to move-in, collected my money, and sent me a legally binding contract, they rescinded their decision and voided a contract as I was signing it.
I declined the option to resign my current lease after I paid my deposit and was told by Weidner employees, on several occasions, that I was approved. So now, I have nowhere to live in two weeks.
It doesn’t matter how responsible of a tenant you were to Weidner; if you don’t have good credit, they will treat you like you are nothing. People go through all kinds of hardships in life, so to treat a mother and toddler that way because of unexpected medical bills, and to leave me with no place to live in two weeks is wrong. I have lost my admiration for Weidner Apartment Homes. I’m sorry that medical bills have destroyed my credit, but I lived at Weidner a year ago, I was a great tenant with no delinquencies. Treating people in that manner does not align with Weidner’s “Vision” of being an industry leader; it is the antithesis of an industry leader because industry leaders value people.
To whom it may concern:
Our sincere apologies for the miscommunication regarding the application process and what results necessitate a guarantor. A guarantor may not be used in an instance where an applicant has been declined for credit and may only be used to assist in income qualification. We will be using this as a learning and training opportunity for the Regency Woods team. The holding fee of $450.00 as well as the $46.00 application fee paid are to reimbursed back to the applicant.
On October 5th 2017 I put a holding deposit on an apartment at Island park apartment homes in the amount of $450. I was told that I was not not approved but would need to put a deposit down to save my place. They needed job verification so over the next 4 days I worked with my employer to get them the info they needed to approve my application. On Tuesday October 10th they had told me that my employer had verified my employnent and that now my application was approved and that we could start the leasing process. The next day the leasing office provided me with 4 different move in totals and also an unmentioned admin fee. I informed them that I no longer wanted to conduct business with them and that I would like my 450 dollars back. They told me I could not have it back as I was approved on the 5th and not the 10th. This business did nothing but lie and give me the run around and now they wont return my money thats theft. I want my money and and a formally apology aknowledging their mistakes and the hardships they put on me and my family.
To Whom it may concern,
Customer Service is not authorized to discuss details regarding screening results. Once the resident was accepted (with an additional deposit required) the initial deposit of $450 was paid. The $350 is the security deposit with a standard $100 administration fee. Both fees are required to be paid by all future move ins to hold an apartment.
Should an applicant be declined the deposit would be returned. But as previously stated, upon approval the deposit was paid by Mr.. Within the application states the clause that if a move in is cancelled 24 hours after paying the deposit, deposit would be reimbursed. The move in was cancelled far after that time frame.
Mr. was not provided 4 different amounts for move in. He was emailed by the associate a move in amount of $1106.09. However, Mr. told the office he had a dog that he would like to take off the lease until he could afford it. He was then sent an updated move in amount of $1,085.00. For the month of October he also had a concession of $978.19 which was all of October rent and renters insurance.
When Mr. came to mvoe in her only had $1,000. The office let him know they could hold the apartment for move in until Monday but if he was unable to pay the full move in amount and cancelled move in.
However, as a customer service courtesy the Island Park leasing office is wiling to reimburse Mr. the non-refundable move in deposit of $450.
Please confirm that this address is the correct address for the reimbursement to be sent to from the Weidner corporate office:
10910 E 12th
Spokane Valley, WA 99206
is my preferred mailing address and I appreciate the quick response thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely