Weidner Property Management Reviews (%countItem)
Weidner Property Management Rating
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AVOID THIS PLACE LIKE THE PLAGUE. The entire complex needs to burn to the ground. It's infested with homicidal vermin of the two-legged kind AND insects. Children play where homicidal drivers frequently 'dune race' through the parking lot. The management is unresponsive, simply cares not. I could go on, and In hope you get the idea. Are you reading this, Mr. W?
The Club at Eagle Pointe Community Director has been in communication with the resident regarding his concerns about cars being driven over the speed limit within the community. The Community Director had emailed the resident a few times inviting him to meet with him in the leasing office. Unfortunately, the resident canceled the appointment and since then they have not been able to meet despite the Community Directors efforts to coordinate a meeting. Within the community, there are signs of 5mph posted at various entrance points to the property. At move in the parking lot expectations are gone over with every resident.
Reviewing the resident's work order history, we see only one work order from 2017 regarding pest control. A single centipede was reported in the apartment and the pest control vendor was called out to do an inspection and remove the centipede. After this visit, the resident complained a second time and the pest control vendor was sent out for a second inspection but nothing was found at this time.
To say no bugs were found is a lie. I showed receptionist Jessica pictures the first time. The second, I took a picture of, but deleted, thinking I didn't need it. There are STILL two dead bugs sitting in the vent presently. Is anyone REALLY deterred from speeding by posting a few barely visible, tiny sings? This place is greed pit with little concern for anyone.
I've complained about this company not enforcing their rules and regulations. In turn I've been threatened with lease termination and their lawyers. I recently received a warning about some lights I had up, which I quickly resolved. It's become clear that they demand myself a handicap individual to obey the rules. I've been complaining about able body individuals who violate the rules stating they need to park within the white lines and no backing in. Roughly over a year later people are still backing and not only does my neighbor not park in their stall they've got my vehicle. Photograph evidence was provided but nothing has changed. I can no longer submit customer forms online as they have blocked me.
To whom it may concern,
A letter was mailed to the resident stating that they contact the leasing office directly in lieu of emailing the website to submit a ticket. The intention behind this was to allow for the resident to be more quickly and easily assisted by the direct on-site team. The office is aware of the parking policy on-site and is enforcing this policy evenly between both Visions Energy and Serenity. The Visions leasing office is actively addressing not only concerns brought to them by you but by any residents who are in need of assistance.
The Visions Community Director emailed the resident directly and notified them that the concerns brought to their attention is being handled and the team is actively doing their due diligence, we understand that at times when results are not instant this may frustrate residents however there is a process we must go through and we appreciate their patience. The owner of the car has been notified to park within the lines. Supplies are on order to install that parking spot a stall parking stop to remedy the current parking situation they are facing.
People are still continuously backing in with no disregard to the rule stating don't back in. I know for a fact apartment *** backs their white Dodge ram in. the vehicle has a receiver hitch and stuff hanging off their racks that obstructs the sidewalk. In regards to the neighbor they've got to where they deliberately park in my stall daily and has even hit my vehicle to do so. I understand the director has asked me to be patient but I have been complaining about this for nearly 3 months and all that has been done is notification. In regards to the communication I have social phobia and I requested to use the online method. If you like I can file a description lawsuit for refusing to provide that accommodation? I have proof stating *** has been suspended from contacting corporate.
I was a resident of Vesada Apartment Homes. Generally, my time at the apartment was great until my wife and I purchased a home and started moving out prior to the expiration of our lease. We started moving out Labor Day weekend in 2017. We removed most of our belongings, then to our surprise we arrive on September 5th to grab any last things and clean and the locks were changed. So immediately, I submitted a lease termination letter and move-out notice that I had prewritten. I followed it up with an email about the locks being changed. They disputed they changed the locks and that was okay with us. They offered to meet us to verify the locks weren’t changed, but we knew better and we just happy to get a final bill and move on from there. However, a little more than a week later we get an email providing a notice of eviction, which we contested because we moved out. They respond stating they left two abondonment notices on the door because my wife left a handwritten notice on the door stating we left town to deal with a family emergency at some made up address in Delaware with some made up california phone number. Unfortunately, my wife drafted no such letter and it was forged by the management office (they admitted it by phone). Needless to say, they will do anything and everything from forging letters to threatening to ruin you financially to cover up their wrongs and ensure you pay all rents and fees they assess as you try to move out. Be careful, we are litigating to the fullest extent of California laws.
I always have an auto payment for my rent set up, for some reason this didn't go through. On the third day I made a payment, but was still charged a late fee of $75. I have explained situation to the staff, but they are unable to authorize a waiver.
I believe that they don't want to accommodate their resident's due to the rising oil price and ergo the more demand of people moving to ***. If I am angry due to a lack of customer service and I leave or terminate the lease then they can lease my apartment for a much higher monthly rate.
Additionally on top of this apartment complex attempting to drive out current lessees to lease for a higher contract price, a $75 late fee is price gauging. They have monopolized the *** renting market and any layman is coerced into accepting a huge late fee on their contract. Investigation into *** ethics and standardized contracts need to be evaluated.
To Whom it may concern,
In viewing ***'s payment history we noticed that he has been logging into his resident account and making manual payments - no automatic payments had ever been set up. The Community Director of Le Mirage reached out to Mr. directly and let him know that due to this being his first late payment as a one time customer service courtesy the late fee of $75.00 will be waived. Mr. emailed the CD back and let her know that he was satisfied.
I applied to Regency Woods, and I was declined due to credit (daughter's medical bills). I was told to reapply with a guarantor, which I did.
I was told I was approved and that they would send me a welcome home letter, lease, and instructions on how to pay the deposit of $450 to secure my apartment. I immediately paid the deposit that night. Wednesday, I received a call from an employee, who would further assist me and said she would send final documents. Subsequent to speaking to her, I was able to finalize the closure of my final accounts. Shortly after, she sent me a welcome home letter, and the lease to sign. She called me back and gave me instructions on how to get my insurance switched over to them.
As I was signing the lease agreement, it errored out. Shortly after, I received a call from a worker saying that corporate instructed her to void my lease because of my first declined result. So, after they approved me with a guarantor to move-in, collected my money, and sent me a legally binding contract, they rescinded their decision and voided a contract as I was signing it.
I declined the option to resign my current lease after I paid my deposit and was told by Weidner employees, on several occasions, that I was approved. So now, I have nowhere to live in two weeks.
It doesn’t matter how responsible of a tenant you were to Weidner; if you don’t have good credit, they will treat you like you are nothing. People go through all kinds of hardships in life, so to treat a mother and toddler that way because of unexpected medical bills, and to leave me with no place to live in two weeks is wrong. I have lost my admiration for Weidner Apartment Homes. I’m sorry that medical bills have destroyed my credit, but I lived at Weidner a year ago, I was a great tenant with no delinquencies. Treating people in that manner does not align with Weidner’s “Vision” of being an industry leader; it is the antithesis of an industry leader because industry leaders value people.
To whom it may concern:
Our sincere apologies for the miscommunication regarding the application process and what results necessitate a guarantor. A guarantor may not be used in an instance where an applicant has been declined for credit and may only be used to assist in income qualification. We will be using this as a learning and training opportunity for the Regency Woods team. The holding fee of $450.00 as well as the $46.00 application fee paid are to reimbursed back to the applicant.
On October 5th 2017 I put a holding deposit on an apartment at Island park apartment homes in the amount of $450. I was told that I was not not approved but would need to put a deposit down to save my place. They needed job verification so over the next 4 days I worked with my employer to get them the info they needed to approve my application. On Tuesday October 10th they had told me that my employer had verified my employnent and that now my application was approved and that we could start the leasing process. The next day the leasing office provided me with 4 different move in totals and also an unmentioned admin fee. I informed them that I no longer wanted to conduct business with them and that I would like my 450 dollars back. They told me I could not have it back as I was approved on the 5th and not the 10th. This business did nothing but lie and give me the run around and now they wont return my money thats theft. I want my money and and a formally apology aknowledging their mistakes and the hardships they put on me and my family.
To Whom it may concern,
Customer Service is not authorized to discuss details regarding screening results. Once the resident was accepted (with an additional deposit required) the initial deposit of $450 was paid. The $350 is the security deposit with a standard $100 administration fee. Both fees are required to be paid by all future move ins to hold an apartment.
Should an applicant be declined the deposit would be returned. But as previously stated, upon approval the deposit was paid by Mr.. Within the application states the clause that if a move in is cancelled 24 hours after paying the deposit, deposit would be reimbursed. The move in was cancelled far after that time frame.
Mr. was not provided 4 different amounts for move in. He was emailed by the associate a move in amount of $1106.09. However, Mr. told the office he had a dog that he would like to take off the lease until he could afford it. He was then sent an updated move in amount of $1,085.00. For the month of October he also had a concession of $978.19 which was all of October rent and renters insurance.
When Mr. came to mvoe in her only had $1,000. The office let him know they could hold the apartment for move in until Monday but if he was unable to pay the full move in amount and cancelled move in.
However, as a customer service courtesy the Island Park leasing office is wiling to reimburse Mr. the non-refundable move in deposit of $450.
Please confirm that this address is the correct address for the reimbursement to be sent to from the Weidner corporate office:
10910 E 12th
Spokane Valley, WA 99206
is my preferred mailing address and I appreciate the quick response thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
One of the managers Alexandra sent me a 250.00 bill for a dog and a eviction notice. We do not have a dog. I tried to call and email with no response they never work. Finally I spoke to her and she said she saw a dog outside my apartment. We don't have a dog. My brother stopped by who has a dog to pick up my younger brother and he was outside. She called me a liar and said if I don't pay the 250.00 she will evict me and my 4 year old. I have not violated my lease. I asked for a copy they never responded which I have all emails. I also contacted the corporate offices to no response.
To Whom it may concern,
On 07/19/2017 a lease violation was served to the resident as the Assistant Community Director overheard a dog barking inside their apartment, this residnet did not have any pets registered with the office.
On 8/19/2017, resident continues to have an unauthorized pet (dog). The office attempted to contact this resident on several occasions, left voicemail's and emails but did not result in a response from the resident.
On 8/23/2017 The lease violation is still in process, the resident called the office on this day in regards to the fine they received a few days before for having an unauthorized pet. The resident informed the office that this is her brothers dog and she has been taking care of the dog for the last two weeks.
Since 7/19/2017 the office has been contacting the resident regarding an unauthorized pet in the apartment. Per the signed lease agreement and found within the "Pet Addendum" The managment agrees to waive the "No Animals" rule should residents comply with registering pets with the office, conducting pet interview and paying all applicable deposits and fees associated with allowing a pet to reside in a unit.
Should a pet be staying with a resident, the office must be notified and all applicable fees must be paid in order for the pet to be allowed to stay in the unit, unless these specifications are met, the apartment will remain pet free and the No Animals rule will not be waived. In the event that an animal is visiting the property with a guest they must also be registered and approved by the office.
Section 2 of the Animal Addendum states: A $250 fine will be charged to residents with an unauthorized animal that is not registered with the office (per violation). Fine is not applicable toward the additional security deposit or non-refundable fee required for pets. The $250 fine is valid and will not be waived.
My roommate and I experienced a range of issues from day one of moving in here. The staff of the leasing office do not communicate well in person or via email and are slow to respond to issues outside of maintenance requests. The hallways are disgusting and smell. The apartments while larger than normal have thin walls. I had to call the police 4 times on my next door neighbors due to domestic dispute. The leasing office management team takes little to no responsibility for mistakes or miscommunication. My roommate and I moved out to live closer to our workplaces. We provided more than 30 days notice and were not given any info about moving out including the cleaning requirements, paint for the walls, etc. We paid a $300 refundable (that's a joke - look at the reviews and you will find they rarely give the whole thing back) deposit. I found out after we moved out that it was our responsibility to have the carpets professionally cleaned. They were in terrible condition when we moved in but we were still charged for cleaning. They fill out the checklist for your when you move in which is a great opportunity for them to not write down something that is wrong. They also charged us for 3.5 hrs of painting. This means they will take what it costs to repaint your whole place out of the deposit without giving you the opportunity to paint yourself to save from having this money taken. This seems like a scam to me. The fitness area is small and cruddy with broken machines. The washing room regularly has a machine break down and its the resident's responsibility to call it in (again not taking responsibility). The dishwasher in our apartment didn't get hot enough and the drying function didn't really work. They would not replace it so we had to make do with it. I reached out to customer service at weidner after I found out we were having charges for cleaning. Their response was to state a number of untrue things (I have written emails from an employee to disprove) and to let me know we were only getting $10 of our $300 deposit back. We did not wreck the place and I have never had issues with getting my full deposit back from any other place I have lived at. I highly recommend you avoid Lakeside and other Weidner properties due to low quality of living and lack of training for their staff.
To whom it may concern,
The Lakeside leasing office communicated regularly with *** via email about noise complaints. There were instances where the team could not communicate right away with the resident but the team did take care of all issues brought to our attention. There is a full-time grounds keeper onsite that cleans every building. In regards to thin walls, Lakeside is an older building and this is due to the time period in which the community was built, we unfortunately cannot change this. The issue with the neighbor and domestic dispute as handled when reported, all necessary procedures and policies were taken. The neighbors were moved out.
The move in checklist is filed out by the team during the move in orientation. All that is filled out is reviewed and signed off by the residents, agreeing to all that is marked down. The carpet had stains at move in (which were marked down) regardless the carpets were professionally cleaned before the residents moved in. The resident was charged only for the carpet clean and not for a stain removal.
The move out guidelines sheet which was not received does not go over carpet cleaning, this information is found in the paperwork that was left at the apt after the pre-move out inspection, on 4/25/2017. The move out guidelines includes cleaning instructions and how to turn in keys. While we regret that this was not provided to ***, within the lease agreement in the refurbishment sheet which lists out all potential move out charges with an estimated price range. If there were any questions regarding the move out and what must be done to prep the onsite team would have been more than happy to answer them.
Per the painter’s notes there was a total of 3hrs of painting, one must consider that 3 hours of touch up paint is not much when all holes must be filed and marks washed off prior to painting. The price range for these charges are found in the refurbishment sheet.
The fitness center has all new equipment installed several months ago after 2 of the machines stopped working. The laundry machines are serviced by a third party. The office may call the vendor on behalf of the residents but often times it is faster for residents to call/file a service request with the vendor themselves to report the issue. In regards to the DW, no service request was submitted, had it been submitted the team would have gladly addressed this. We cannot address an issue unless we are first notified.
The apartment was left in good condition by the residents and it was in no way insinuated by the onsite team that the apartment was “wrecked” since all charges were standard and reasonable.