Wegmans Food Markets

I called Mr [redacted] directly because he didn’t mention the location of the store where he shopped in the Revdex.com complaint, and there are two possibilities in that area of Pennsylvania I started by apologizing for the service he received when he approached our service desk He went on to explain that he said something to the employee that upset her When the night manager came to discuss the matter, the employee reported what Mr [redacted] had said At that point, the night manager was not apologetic, and instead, told Mr [redacted] that he could not speak to our employee in that way Mr [redacted] acknowledged that he wished he hadn’t said that to her He also spoke with our store manager about the matter I repeated that I was sorry for what had happened, and Mr [redacted] seemed to be happy with my apology

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [The business states that I said something to the employee that upset her The placement of that unqualified (taken out of context) sentence) suggests that I was the cause of the dispute, which a reader may interpret as she ignored me because I said something to her That is not how it happened and the respondent from the business should clarify that I was not The fact that the store's employee goaded me into saying something to her does not diminish her rudeness I apologized for what I said to both the store manager and to the representative from Wegman's Consumer Relations, and added that I was wrong Nowhere does the manager's reply to me or the representative's reply indicate that the employee was rude, unprofessional and in the wrong from the start Wegman's needs to make that clarification instead of trying to excuse their employee's rudeness by switching the blame I said something to her ONLY AFTER she refused to acknowledge my presence I walked away, returned within a few seconds and when she still did not acknowledge me; only then did I said something untoward to her ] Regards, [redacted]