Weed Man Reviews (%countItem)
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Description: Lawn Care Companies, Lime Distributors, Fertilizer Suppliers, Pesticide Services, Landscape Designers, Landscape Maintenance Companies, Landscapers
Address: 80 Auto Mall Dr, Scarborough, Ontario, Canada, M1B 5N5
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On May 8th. I called Weed Man to come spray for dandelions. They did that and gave us a bill for$85.00 for which was promptly paid. They called us twice since then asking if they could do anything else for us. We were very clear that we did not require anything further. On August 8tth. they sprayed and left us another bill for $85.00. I phoned as was advised that on May 8th. that this was a 3 time spraying. I was not advised of this and told them they called me twice and I said both times we do not need this service. This is a total *** as we had no idea ogf a 3 spray session. I do not consider paying this bill since I was not advised and did not consent.
An apology and the bill caancelled.
I am sorry that this had to result in us speaking here, however, here we are. My name is *** and I am the General Manager for Weed Man Oakville / Milton. Firstly, thank you for your interest with the Weed Man. It looks as though our first service worked well for you, which I am happy to hear.
Speaking to your concern, as a company, we don't, and never have offered 1 weed control as we fully understand the agronomics of lawn care and the efficacy of the products. Fiesta is the best solution for weed control and we are proud to use it. We fully understand that some types of weeds will take a minimum of 1 application, sometimes 2; therefore, we won't sell just one service. It's been company policy since I have been with Weed Man (and likely long before my time) not to sell 1 weed control. Furthermore, you called our office and we would have declined to sell you 1 weed control, therefore I am quite confident that you were aware of our Annual Weed Control program that you ordered on May 8th. The reason you would have received a call from us is, we often time reach out to our customers to see how we/they are doing mid-year, as a courtesy call. We have gone ahead and cancelled your remaining weed control program, however, we will not write off the second service, and there will be no apology given, as we have not done anything in need of apologizing for. Let me be the first to say, as a business, I stand behind my people, our policies and procedures. My people are what make us great along with how and why we do business. If we make a mistake, we would certainly correct it as everyone is fallible.
If you would like to give me a call or shoot me an email, I would be happy to explore another avenue to help resolve this issue.
***, General Manager, Weed Man Oakville/Milton
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate the response but essentially ***. No staff member advised me of a 3 step program as I would not have accepted that. I just wanted a one time deal to get rid of dandelions. Is it possible one of your great staff members maybe did not do their job properly. I can assure you that is the case.