Wedding Favors Unlimited

If you look at the attached screenshots, in the item page itself there is a note about the personalization & the stickers being manually applied Once you add it to the cart, you then need to affirm that you understand the special product notice You cannot proceed unless you affirm We notify the customer in two places so that they understand that they stickers will need to be applied On 8-3-16, we approved a refund for the amount of the sunglasses less the amount of the stickers This amount was $ As per our return policy, we do not refund personalized items In this case since the customer did not affix the stickers, we made an exception I listened into the call to determine if someone raised their voice so that I can give the proper coaching / take action but was unable find where this happened

My name is Matt and I am the president of Wedding Favors Unlimited.  I have done some research on your issue.  The item you selected is one of our best selling items and I am sorry to hear it does not meet your needs. You are correct that you should receive the sales tax back once...

you return the item and that was an error on the Customer Service Agent’s part.   Regarding us paying for return shipping, unfortunately we are unable to do so as per our policy located at https://www.weddingfavorsunlimited.com/returns.html.  The reason for this policy is that we provide the guaranteed lowest prices for our products and do not upcharge shipping like our competitors.  If we paid for return shipping, we would not only take a loss on your order but would also have to raise prices.   We are happy to issue you a full product refund (including sales tax) outside the return policy window but we do need to have our merchandise in hand.  To date, we have not received our merchandise back and it has been 4 weeks since you expressed your desire to return the items (and we said no problem).  Once you send the items back, we will promptly issue your refund.   Please contact [email protected] to process your return. I have noted in your order that we waived the time limit on your return for another 2 weeks. --  Matthew [redacted] All About Gifts & Baskets | Gourmet Cookie Bouquets ###-###-#### | m[redacted]@aagiftsandbaskets.com

Initial Business Response /* (1000, 5, 2015/06/04) */
We shipped the missing/replacement labels last week. They were delivered via UPS on June 1 (tracking number [redacted]). Since the wedding is not until June 20, we believe the replacements have in fact arrived early enough to resolve...

the issue.

Customer was refunded in full for all items related to the complaint a 6 weeks ago. Credit issued on 5/05 for order [redacted].  Credit issued on 5/09 for order [redacted]       -Matt

If you look at the attached screenshots, in the item page itself there is a note about the personalization & the stickers being manually applied.  Once you add it to the cart, you then need to affirm that you understand the special product notice.  You cannot proceed unless you affirm....

 We notify the customer in two places so that they understand that they stickers will need to be applied.  On 8-3-16, we approved a refund for the amount of the sunglasses less the amount of the stickers.  This amount was $70.50.  As per our return policy, we do not refund personalized items.  In this case since the customer did not affix the stickers, we made an exception.  I listened into the call to determine if someone raised their voice so that I can give the proper coaching / take action but was unable find where this happened.