- The customer complained that the rubber sheet of the ping pong paddle is coming off the wood This paddle was assembled for the customer by ourselves - this is a free service which we offer to customers (he purchased wood and rubber sheets separately and we assembled it) Table tennis glue is designed so that rubber sheets can easily be removed from the wood and replaced or reglued.- The customer sent us the image telling us that the rubber sheet came off too easily - The image shows signs of use on the side tape of the paddle It is clear that the paddle hit a hard surface during play, and this possibly caused the rubber sheet to come off the wood.- We sent the customer a return label so we re-assemble the rubber sheet to the blade at our cost We are also paying for shipping both way.- The customer is requesting that we send him new rubber sheets This is not necessary to fix the issue.- We are waiting for the customer to return the paddle using the shipping label we sent him We also offered to send him free glue and side tape because he said he is capable of gluing the rubber sheet himself.- We are still waiting for a response from the customer
The customer had emailed us telling us that he resolved the issue:" I found a bottle of butterfly glue and re-glued it myself, which reminded me how much I hated re-gluing back in russia, trying to get rid of all the little clumbs of glue etc"We had offered to do this work ourselves The comparison to a used-car is not valid Table tennis rubber performance and quality is not affected by re-gluing The rubber sold to the customer was cut and glued We just offered to repeat the process again for him and offer compensation credit for the inconvenience The value of the rubber is the same if we redo the gluing job.The white marks on the edge tape shown are indicative of the racket being used These are not marks of the edge tape being removed, as staged by the customer We gave the customer the benefit of the doubt on this.We do not know what the customer wants as compensation We also offered $credit but we have not received a reply We can offer free glue if he prefers that
- The customer complained that the rubber sheet of the ping pong paddle is coming off the wood This paddle was assembled for the customer by ourselves - this is a free service which we offer to customers (he purchased wood and rubber sheets separately and we assembled it) Table tennis glue is designed so that rubber sheets can easily be removed from the wood and replaced or reglued.- The customer sent us the image telling us that the rubber sheet came off too easily - The image shows signs of use on the side tape of the paddle It is clear that the paddle hit a hard surface during play, and this possibly caused the rubber sheet to come off the wood.- We sent the customer a return label so we re-assemble the rubber sheet to the blade at our cost We are also paying for shipping both way.- The customer is requesting that we send him new rubber sheets This is not necessary to fix the issue.- We are waiting for the customer to return the paddle using the shipping label we sent him We also offered to send him free glue and side tape because he said he is capable of gluing the rubber sheet himself.- We are still waiting for a response from the customer
The customer had emailed us telling us that he resolved the issue:" I found a bottle of butterfly glue and re-glued it myself, which reminded me how much I hated re-gluing back in russia, trying to get rid of all the little clumbs of glue etc"We had offered to do this work ourselves The comparison to a used-car is not valid Table tennis rubber performance and quality is not affected by re-gluing The rubber sold to the customer was cut and glued We just offered to repeat the process again for him and offer compensation credit for the inconvenience The value of the rubber is the same if we redo the gluing job.The white marks on the edge tape shown are indicative of the racket being used These are not marks of the edge tape being removed, as staged by the customer We gave the customer the benefit of the doubt on this.We do not know what the customer wants as compensation We also offered $credit but we have not received a reply We can offer free glue if he prefers that