Webfront Stores

Customer placed an order for a car lift that was clearly marked as "Available early October" at time of purchase from our website. Because this item is on backorder from the manufacturer, there is no shipping information listed as to when the product will ship. The customer states in his complaint that shipping would occur within a week. This is a false claim as there is no shipping information informing the customer that the product would ship in a week (copy of product page provided). Customer claims he called us for tracking information. This is a false claim. Customer utilized our chat function to communicate with us which was fully documented and a copy has been provided. During the chat, customer requested to cancel his order for a full refund which we did to satisfy the customer. Lastly, customer states that "The order should not have been accepted, nor my card charged, if they did not have the item and able to ship immediately". This is a false claim. The product is clearly marked that it will be available in Early October thus giving our customers the opportunity to pre-purchase the product now for delivery in October. This item sells quickly and customers expect to be able to purchase it now to secure the product before it sells out again. Customers are welcome to cancel orders anytime without penalty prior to shipment. A copy of our website Terms of Use has also been included. This is the contractual agreement between our website and consumers that also describes "Order Acceptance" and "Product Availability".

[15:42] Brett : I can process the order today.[15:42] V1567266074167702 : Do it.[15:43] V1567266074167702 : Goodbye.[15:43] Brett has left the conversation.