We Haul It, Inc. ®

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The contractor who installed the floor flatly denied ever having told the mover that the floor had not cured yet. The finish on the floor is polyurethane NOT wax Wax finish was never mentioned The damage to floor includes dents which were caused by the mover's equipment I am perfectly willing to provide a sample of the wood used in the floor but this was never requested We Haul it Inc My claim is for the difference between the moving charge and the cost of repairing the floor
Regards,
*** ***

In regards to this customer on the date of the incident spoke with his contract on the phone who stated it was a wax finish and was advised not to move anything on it due to the fact it was not fully cured did not charge the customer for deliveryWhen I asked the contractor and customer piece of
flooring to confirm not a limited floor refuses

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]

Sorry for the delay in response , in regards to the complaint filed by [redacted], at time of delivery a small surface scratch mark appeared on floor customer (Mr. [redacted]) called his flooring contractor immediately and the contractor stated he advised Mr. [redacted] the floor WAS NOT fully cured and therefore not completely dry and shouldn't have had furniture moved on it yet. I was not told this beforehand, secondly I did not charge customer for services rendered ($400.00) hoping to fix the situation, I also asked the contractor for a sample of the floor to prove it was not a laminate and commercial wax sealant floor and I received no response, this was 5 months ago. I have been in the trade for 30 years, in business for 16 years and a member of the Revdex.com for 5+ years with no complaints.           Thank you in advance and I hope we can resolved this issue.