W.C. Wright & Son

Nick was prompt and very courteous.............Identified the problem for us and fixed it very quickly. Thanks for great service and our air conditioning working again!!!

Professional, courteous and friendly! I can't say enough about WC Wright and their technician Nick. Super job.

My go-to folks for any plumbing and HVAC issues. Honest, dependable, trustworthy.

He came within the time window given, was courteous and
professional. I have used this company for years and have always been satisfied.

Will only do business with WC Wright and Sons! They are the best!

Excellent and reputable company that is customer oriented and long established. Highly recommend.

Ken H came out at the last minute to set our minds at ease. We love this company and have used them for many things for years.

This well known business is being run into the ground by the violent women answering the phone. They are running a scam for your dollar. Disappointed.
This is a complaint regarding sales practices, customer service and potential billing/collections. Weeks ago, I called W.C. Wright & Son to inquire about the cost of the Fall maintenance service. We discussed this as well as the VIP program they offer. The woman who took my call, (***?) pushed for me to make an appointment so we discussed days I might have available but I ended the call by telling her I wanted to call back to schedule. I never called back as I could not swing the extra cash this time of year. Wednesday 11/27/2019, I received a call from their service tech Don Harrell stating he was on his way to my home. Confused, I told him I hadn't made an appointment. He told me he was going to call the office. Not long after, I got a call from the office. The same woman (***?) insisted that I did make the appointment. I told her I did not want to do the fall maintenance and that I needed to wait for the spring because I didn't have the money at the moment. I thought we agreed and ended the phone call. Minutes later, Don Harrell is at my door. I greeted him and said "I'm so sorry you drove all the way out here. But I didn't schedule a service and just got off the phone with the office to cancel whatever they had." He was very kind and left without problem. Then I received two back to back calls from the office. I answered the second one to be immediately disrespected. She said, "I'm confused. You just told me you wanted the spring service and then turned my tech away?" I responded by explaining again that I wanted the spring service. She aggressively argued that I scheduled the spring service. I apologized for the miscommunication and urged that the current season was fall, not spring. She continued to become more aggressive and told me I was going to be charged a $44 service fee. I'm baffled at this point and asked for someone above her. She handed the phone to another woman sitting next to her who answered the phone by saying, "I've been sitting right here listening the whole time. You DID schedule the appointment." They truly attacked me over the phone. I cannot accurately explain how rude these ladies were to me. I've never been so disrespected by a human before. I can't believe a company treated me this way. I told her that I have been a customer, have referred people to them and was disappointed that I had originally heard of them on the Christian radio station I listen to. The woman responded by saying "You're right! It is a huge disappointment" as to push the blame of bad character to me. I told her I would not be paying their fee and she threatened me with "then it's going on your credit." This was the end of the call. I have not been charged a fee that I'm aware of yet. It is a complete scam to make appointments that customers do not agree to, then aggressively attempt to convince the customer they agreed to it AND charge them a fee for it. If this company sends me a bill, I would like for the amount to be removed from their system and/or collections.

Very professional, knowledgeable and friendly. Simply the best. WC Wright has been our air engineering team for 25 years. No one better!

Prompt, courteous, professional. Have used for multiple homes. Highly recommend.

Chip S diagnosed my problem in just a few minutes. Fix involves attic insulation (not their line of business). He showed me what needs to be done and didn't even charge for the visit. Very Impressive. I've used this company on numerous occasions and have always been pleased with their work.

I have used WC Wright for several years on two properties and I have always been satisfied with their service time after time.

they are always responsive and very knowledgeable technicians. Never a fun experience to have to have your AC worked on but you will not find a better company to handle your issues.

Always reliable and keep in touch about any delays. Their technicians know their stuff. Chip and Don are good guys

Very professional and knowledgeable service.

Timely and courteous service. Reliable company with long established clients. Highly Recommend.

I have had terrible service with W. C. Wright & Son, Inc. Charged me to refill Freon and for a missing cap - but didn't tell me there was a leak until my AC quit working again and all freon leaked out 3 months later. Serviceman said two people would call me from the office - Karen to give me a quote on repair and someone else to give me a quote on replacing the unit. Several days passed and I never heard from anyone (my AC wasn't working and it's May in Alabama). I called the office and everyone was conveniently out of the office. Left a message for the owner to call me back. It's been a week and I still have yet to hear from anyone from this company.

I DO NOT recommend them at all.

Been using the services of Wright since 1986. Always pleased!

WC Wright has consistently supplied excellent service to our family for 25 years
They are very knowledgeable, customer oriented , great follow thru.

From Karen in the office to everyone they have sent out, this company is truly professional and beyond helpful. If you need service/repair or installation you need to call!