Wazoodle Fabrics

Hello [redacted] ,I do remember speaking with you on the phone and after I heard about your complaint I was more than willing to give you the full refundI am not sure where you did see that other people ordered the same product and got it after you, the only explanation I have for that is that sometimes if customers have a product in their cart first and then go to checkout at the same time then the customers order will go in the que firstI am sorry that you feel that our customer service is not up to parI can tell you when we went to fill the order there was no soaker blanks leftOur customer service is #to us and before we hung up the phone you had said thank youI am always here to listen to other issues that you have and I have also emailed you to discuss themPlease let me know if we can be of any other help to you.Thank you

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Answered]
Complaint: ***
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I am rejecting this response because this does not solve the issue as to why they can fufill orders after mine by not mineExtremely unethetixal business practicesI also was not fully refunded Until I had to argue the costsDiscriminatory practices by refusing my order but filling orders after me, including free extras I want a change in policy and fair equal access to all customers, not picking and choosing who’s orders you would fufillI’ve tried to order once before from this comapany the same CS nightmareIn online social media groups they have a very poor CS and overall company reputation for the “shenanigans” they pull it needs to end Regards,
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Hello,I had refunded the customer not only for the blanks but we refunded her the FULL shipping amount

Hello [redacted],I do remember speaking with you on the phone and after I heard about your complaint I was more than willing to give you the full refund. I am not sure where you did see that other people ordered the same product and got it after you, the only explanation I have for that is that sometimes if customers have a product in their cart first and then go to checkout at the same time then the customers order will go in the que first. I am sorry that you feel that our customer service is not up to par. I can tell you when we went to fill the order there was no soaker blanks left. Our customer service is #1 to us and before we hung up the phone you had said thank you. I am always here to listen to other issues that you have and I have also emailed you to discuss them. Please let me know if we can be of any other help to you.Thank you