Waypoint Homes

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Hello, We are in receipt of your complaint and will review this with the local office and contact you shortly to discuss further. Thank you, CAH

The move are charges are accurate and the refund amount will remain the same. 
 
Thank you,
Waypoint Homes

The refund request has been submitted.
 
Thank you,
Waypoint Homes

My apologies, [redacted] is the leasing manager who responded to the initial complaint. You spoke with the CSR from the local office. We will not provide a resolution via the Revdex.com website; [redacted] will contact you shortly to discuss your request for the concession. Thank you, CAH

They disregarded what I was saying still failed to fully fix the issues and address my concerns.

Resident was contacted the week of July 14th and confirmed payment was received in full. 
 
Thank you,
Waypoint Homes

Hello,   We are in receipt of your complaint, someone from the local office will contact you within two business days to address your concerns.   Thank you,   Waypoint Homes

Hello,Check #[redacted] was cut and mailed on 7/9/15 via [redacted] (normal mail). It is in the mail and coming from [redacted] so it should be arriving shortly. Thank you, CAH

I was contacted, and some refunds were performed however I had additional questions that have gone unanswered when I tried to contact the company. I was told all but the landscaping and trash...

fees would be refunded, which should have left me with a refund of 1499. 
I sent the following email to courtney and  never heard back.
Courtney
I am a little confused, it looks like the refund we are getting is $1,399? If the only thing we are being charged for is lanscaping ($75) and cleaup ($75), and we paid $1,649 deposit, we should be expecting $1,499 back. Am I missing something? 
Also can you tell me why the ledge shows tenant deposit $1649 and tenant deposit clearing $1574?. Whats the dfference? Should I be receiving an additional refund of $1574? 
Onice I receive the refund and these questions are answered, I will be satisfied.

Management has been in contact with the resident and agreed upon an additional reimbursement due to the move out charges and additional days charged for rent.
 
Thank you,
 
Waypoint Homes

Resident has been provided and accepted upon an early termination agreement. 
 
Thank you,
Waypoint Homes

Hello,
Any documentation provided will need to go directly through your local office. They will be following up shortly if they havent already.
 
Please note: an answer will not be provided through the Revdex.com website, it will be communicated directly from your property manager.
 
Thank you,
 
CAH

This company did not follow through on a lease agreement and left my daughter homeless

Hello, [redacted] spoke with [redacted] on 6/23/15 and [redacted] is comitted to rectifying the situation. We will make sure you issues are resolved in a timely manner. Please contact [redacted] if you have any questions or concerns. thank you, CAH

It is landlord obligation stated in the lease agreement that any security deposit returned by check will be made out to each resident named on the lease. 
 
Thank you,
Waypoint Homes

Any further concerns need to be addressed directly with FCO as it is their policy once an account has been sent over to them. If they need to revisit the charges they will communicate with the company and contact yourself with a resolution.
 
Thank you,
Waypoint Homes

Waypoint homes is telling an untruth. I would like for them to provide proof of the notices they are claiming were sent to us. We have never received notice about transferring utilities into our name. However, I do have proof (attached) where the utilities have been paid directly to the Waypoint (formerly [redacted]) and it's been that way since we began renting from them two years ago. Unfortunately, the payment history only goes back a couple of months, but I'm sure they have record of our payment history, which will also show where we paid utilities directly through them for the last two years.  Again, we never received notice to transfer utilities or that the process in which we pay our utilities was changing.

Hello,
 
We are currently working with our accounting department to resolve your concerns.
 
Thank you,
Waypoint Homes