Wayne's Garage

IN RESPONSE TO THE COMPLAINT FROM THIS CUSTOMER. WHEN THE CAR WAS BROUGHT IN FOR REPAIRS WE FOUND THAT THE BRAKE CALIPERS NEEDED REPLACED. WHILE THE CAR WAS ON THE HOIST WE SHOWED THE CUSTOMER WHAT PARTS NEEDED REPLACED, AND THE CUSTOMER AGREED TO REPAIRS. THIS BRAKE SYSTEM WAS A FOUR-WHEEL DISC...

SYSTEM, WHICH IS THE FIRST GENERATION OF THE FOUR-WHEEL DISC. WE FOUND THAT THE EMERGENCY BRAKES DID NOT WORK WELL EVEN WHEN NEW. ALL THE CABLES WERE STUCK, SO WE HAD TO CUT THEM OFF, IN ORDER TO REMOVE OLD CALIPER AND PUT NEW IN.  WE WERE UNABLE TO GIVE AN ESTIMATE ON BRAKE REPAIR DUE TO AN OLDER CAR, WHICH HAD BEEN SITTING FOR SO LONG NOT SURE UNTIL ACTUALLY REPLACING CALIPERS HOW RUSTED THE PARTS WERE. WE DID NOT WANT TO QUOTE A PRICE BEFORE SEEING HOW MUCH TIME WAS INVOLVED. THE BRAKE CALIPERS HAD A CORE ON THEM WE HAD TO RETURN THEM OR WE WOULD HAVE TO CHARGE CUSTOMER AN EXTRA 50.00 FOR EACH BRAKE CALIPER. THE BRAKE CALIPERS ABSOLUTELY HAD TO BE REPLACED ALONG WITH THE BRAKE MASTER CYLINDER. WE WERE TRYING TO MAKE THE CAR SAFE FOR THE CUSTOMER. WHILE THE CAR WAS BEING REPAIRED WE GAVE A LOANER CAR TO THE CUSTOMER TO DRIVE FREE OF CHARGE AND THE CUSTOMER ONLY HAD TO REPLACE GAS USED IN THE LOANER CAR. THE CUSTOMER HAD THE LOANER CAR FOR SEVERAL DAYS. IT IS UNFORTUNATE THAT THIS CUSTOMER FEELS THAT HE WAS TAKEN ADVANTAGE OF. EVERYTHING WAS EXPLAINED TO THE CUSTOMER WHEN CAR WAS PICKED UP. WE ARE UNAWARE WHETHER OR NOT THE CUSTOMER DISCUSSED THIS INFORMATION WITH HIS MOTHER PRIOR TO PICKING UP THE CAR.