Company's response below:MR*** did call on the dates statedHe originally stated he dropped the unit and the screen crackedWe went to bat for him but the claim was deniedThis is an extended warranty and covers the units after the MFG warranty endsUnfortunately, the fact that it was
dropped and the screen busted does not qualify as a warranty itemThis would best be submitted under his insurance policy as this is damage not MFG defectHe is welcome to cancel the warranty he bought but the money will have to be sent to the lender on the loan, not Mr*** due to the fact there is a lien on the boat and everything that was financed in the boat*** has reached back out to him to fully explain this, as it had already been explained once before*** just spoke with him he will be canceling the contract on Saturday. Thank You, *** *** ***Waylen Bay Marine
Company's response below:MR*** did call on the dates statedHe originally stated he dropped the unit and the screen crackedWe went to bat for him but the claim was deniedThis is an extended warranty and covers the units after the MFG warranty endsUnfortunately, the fact that it was
dropped and the screen busted does not qualify as a warranty itemThis would best be submitted under his insurance policy as this is damage not MFG defectHe is welcome to cancel the warranty he bought but the money will have to be sent to the lender on the loan, not Mr*** due to the fact there is a lien on the boat and everything that was financed in the boat*** has reached back out to him to fully explain this, as it had already been explained once before*** just spoke with him he will be canceling the contract on Saturday. Thank You, *** *** ***Waylen Bay Marine