Way Auto Body

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I reject your reference to you policy as ***, one of three women in the department, assured me my $would be refunded back to my account and my account would be closed out I will continue to reject this automatically generated letter until her name is on the response
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** *** Please read again what I wrote as you seemed to not accept what I already said about a few things, just like when I was spoken to on the phone. This company did try to explain the group thing to me, but I told them it does not matter what anyone else is doing this is about safety precautions for my child regarding an untypical yet serious situation about terrorism. France's TERROR ALERT is currently still elevated which means it is significant risk of terror attacks as of today which is a little more than months away from the day my son (a child) would be leaving for that country. It is irresponsible and not a smart decision as a parent for me to send my child over to France during this time and for a school tour company who works with students, I would think there would be more understanding for refunds if a parent decides to pull their child from the trip because a terror attack happened. I would like my $refund and if I can not get this resolved I will take further action with other complaintsThank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
No expenses have occurred, the extra fee for the cancellation insurance does not cover anythingEF keeps repeating the same responseTour is still in open to newcomers status, so nothing has been locked, no tickets reserved, no hotels reserved, no restaurant reservedComplete, excessive profit making deceptive cancelation policyVerbally told the extra $cancellation insurance covers cancellationsEF states to cancel it will be over $in fees for a program, still months out
Regards,
*** ***

Thank you for being in contact We appreciate your feedback and and would like to assure you that we have taken the appropriate steps to avoid it happening in the future to another group. We are reviewing our internal policies to ensure that our Tour Directors meet expectations appropriately. Again, we are happy to provide a gift card for your family to enjoy dinner out, on EF Please feel free to contact us with any other questions or concerns. Sincerely,EF Education

Thank you for your correspondence. EF relies on the group leaders of our tours to track behavior and discipline travelers when needed. If the group leader feels it is necessary to have a traveler sent home, EF will stand by their decision. We are very sorry that this had to happen
but after numerous conversations with the on tour director and group leader, it was determined that the best course of action was to remove Ms*** from the tour. When this occurs, standard cancellation fees apply per EF’s booking conditions. If you would like to speak to EF directly about this, please contact us at 1-***. Best, EF Tours

Dear Mr***,All participants and Group Leaders sign a contract between themselves and EF. A copy of this can be found at ***EF offers a day in depth training program for all first time Group LeadersThis is designed to help our Group Leaders prepare for taking students abroad and to make the most of their EF tour. This helps them set expectations on hotels and meals, how a tour works, the role of the Tour Director and how to lead a safe, group tour.We have followed up directly with your daughters Group Leader to make sure he is aware of all our policies.Please feel free to contact EF directly with questions or concerns

Hello,
Thank you for being in contact. We are disapointed that you want to cancel your tour with EF
Here is a link to our booking conditions and cancellation fees
http://www.eftours.com/eliterature/BookingConditions_ETUS_16.pdf
Please feel free to contact our Traveler Support Team with
any other questions or concerns
thank you
EF Education

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
While yes, the company does disclose the cancellation fee in their agreement form, however, it is embedded in a lengthy agreement statement that is hidden behind a hyperlink.  The consumer must navigate away from the registration page to the agreement page; instead of being plainly stated, such as at the bottom of the registration page.  By accessing these fees through an "agree to these terms checkbox"  generic-type statement, and embedding the fees in several lines of text, the company makes no effort to protect the consumer by making them abundantly clear of their (the consumer's) obligations.  Furthermore, after trying to resolve this amicably with EF Tours, we question that the amount in cancellation fees truly reflects the amount of effort they claim was made on our daughter's behalf; in other words, we question whether they have done $550 worth of 'scheduling', especially 6 months ahead of time!After encountering this issue with EF Tours, I quarried the internet and found that ours is not an isolated occurrence  Other consumers have felt taken as well by their hidden and exorbitant fees.Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
My family paid over $13,000 on a tour based on their company’s website that promised EXPERT tour guides. Instead, EF Tours hired someone who was completely unqualified and inept at her job.  The fact that they fired her for these very reasons is an admission from EF Tours that this person was not what they promised us and not at all what we paid for. I have spent an entire year trying to get a response and now, through Revdex.com, they have admitted again that they were at fault by saying they are “disapointed (spelled wrong) that the Tour Director did not meet the expectations of EF.”  Therefore an offer for one free meal, instead of any monetary compensation and no apology, is insulting and completely unacceptable.

Thank you for your response.  A manager reached out to you on 10/20/2016 at 4:15 pm to discuss this and left a message.  She contacted [redacted]-[redacted] which is listed on your account as the primary phone number.  Please feel free to contact our company at your convenience.  Our phone number is ###-###-####.  As we have stated, the global travel protections plan is a fee that is paid out to a separate insurance company to cover pre-tour and on tour emergencies for [redacted].  It is a premium that is not refundable.   Best,  EF Tours

Thank you for contacting us.  We understand your frustration regarding the change to the dates.  Ultimately, the group leader has the ability to change aspects of the tour on behalf of the travelers in order to satisfy the needs of everyone in the group.  Our understanding...

originally was the group leader presented options to the group and everyone was in agreement with the change in dates.  We then offered a fully transferable travel voucher for all cancellation fees, which is valid until the travel year of 2017 due to the change dates.  We are again sorry that [redacted] is unable to travel on these dates, but hope she is able to in the future.  Best, EF Tours

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments belowI was told that I we would have three single beds or at least a cot. This was never supplied. You owe me for nine nights of hotel. All travelers are told that they will have to share a room with other travelers but never a bed! And it wasn't once it was every night! I was a paid traveler, not a chaperone. The chaperones are your group leaders that travel free to help travelers should there be a problem. I missed three days of tour because you didn't/wouldn't make arrangements for injured travelers and I refused to leave them behind alone in a large forgien city to navigate the transportation alone. And the worst is that she fell on your tour bus on loose carpet and injured herself. You owe all of the travelers for the night sleeper train that was supposed to be part of the experience. And for the time traveling during the day that was supposed to be spent in Scotland. You owe me for six days of meals when we were served slop. And don't say it was forgien food. We could see edible, even enviting meals being served next to us, but you paid only for slop to be fed to us. You owe me for two to four hours a day that was wasted traveling to distant hotels hours away from anything. That stole precious site seeing or resting time from us. You should have advised the travelers that half of the sites you promised they would see would be seen through a bus window at high speeds or during one of your mini bathroom stops. I didn't expect a direct flight but also not four connections before we left the states with over three hour layovers at two of them. We had been up traveling over twenty four hours before we landed to be bussed around and not even arrive at the hotel until ten hours later in a town that wasn't even part of our tour! That was thirty six hours without sleep before we given a room that didn't even have a bed for me! You cancelled one of our biggest excursions that we paid extra for because it didn't make! How can you give that experience back, after all the whole trip is about the experiences. The experiences that weren't cancelled were cut short to make time for the long travels to the out of town hotels. Don't tell me again that I knew they wouldn't be city center! They were no where near the city at all. They were all secluded with near no amenities with the exception of the one that refused to serve us breakfast not even a coffee. Instead they gave us a box with a day old soggy sandwich an apple and water to go. This was supposed to be a trip of a lifetime and we saved for it for nearly two years. I didn't ask for a full refund. I asked for half of the value in travel vouchers to your sister company, go ahead tours. I'm am trying hard to give you the chanse to replace the trip of a lifetime that I was promised. I am being more than reasonable by asking you to meet me half way. I paid over 8k for my grandson and myself. I want a return of 4K in voucher to cover services not recieved. Thank you, Cindy blem
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Based on the fact that the trip is over a year away, their explanations of charges do not make sense to me. I feel it is a ploy to gauge money from parents. I would like to see the date that insurance was purchased for a trip so far away. Also when you look on their website the only charge you see for cancellation is the $95 early enrollment fee. Also I need to cancel the trip because I am unemployed and getting a divorce and can no longer afford to make payments.Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards,
[redacted] Hello, I called the number above on 1/8 at 2:32 they gave me the option for a call back because the lines were busy.  [redacted] called me at 2:53 and told me the message was an automated response to Revdex.com and there was nothing else to discuss because it had already been discussed. Therefore, I am not sure why this message was sent to call them.  Thanks, [redacted]

Revdex.com: After speaking with Education First on the phone and hearing what they wished to offer me I do agree to their terms! I didn't expect them to give back all the funds as they were not the one that originally changed the trip! Thanks Education First for stepping up to the plate and doing what was right!
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Still unacceptable not to offer any compensation for their continuous blunders. Not very good customer service at all they could care less about your time and dissatisfaction. Not a customer friendly group at all! Beware of this group!!
Regards,
[redacted]

Thank you for your response.  We understand the frustration when changes are made to tours.  EF feels very strongly that we can run successful and safe trips around the world.  In this case, it seems as though your group leader felt it was in the best interest of the group to move the...

trip to a place that she felt was a safer option.  As a group travel company we do ask for flexibility from our parents and students.  We do understand that this was out of your control so we have several options for you that include moving to another tour within the school or obtaining a fully transferable future travel vouchers that are valid for most EF products until June of 2018.  If you have any further questions or need additional information on your options please feel free to contact us at [redacted]Best, EF Tours

Thank you for being in touch.  We have several policies in place for travelers who no longer want to travel on a 2016 tour.
Someone from our Traveler Support Team will reach out to you to discuss your options.
Please feel free to contact us with any questions.
Sincerely,
EF Education

Thank you once again for your response.  I am sorry that you do not agree with our decision regarding the cancellation with replacement policy.  Our team has made it very clear that we will continue to follow up with this account on your behalf, and notify you when a replacement is found.  We will then credit you back the $300.   Best,  EF Tours

Hello,
Thank you for reaching out. I apolgize for your frustrations with our customer service team. Our travel support specialists aim to answer all questions and I apogilize that you didnt feel as if your concerns were addressed. I see thay you spoke with one repersentiva on 12/10. We will...

address your concerns with her. Given the events in Paris, we amended our policies to offer options for all schools.
All of our groups were offered the following options
-Amend existing itinerary: Travel on the same tour and date as scheduled, with theopportunity to revise specific cities visited. Subject to availability.
-Postpone travel: Travel on the same tour later in 2016. Travelers are responsible foradditional costs based on the new departure date. Subject to availability.
-Change destination: Travel to a different destination in 2016. Travelers are responsiblefor additional costs based on new departure date and destination. Subject to availability.
-Future Travel Voucher: Receive a future travel voucher for all monies paid, less the$95 non-refundable deposit and any non-refundable fees (such as insurance, late fees,etc). Travel vouchers are valid for the current and following travel year and aretransferable at face value to members of the traveler’s immediate family or to studentsand faculty of the traveler’s school.
We are happy to have another repersentative to reach out to explain these options.
Best,
[redacted]
EF