I sincerely apologizeWe were overwhelemed this holiday seasonWe are back-order on whiteI can ship a black/red unit todayPlease adviseSorry againLevi @ Anova [email protected]
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. We opted to accept the red Anova Precision Cooker since the white unit I ordered was back ordered 6 weeks and the red could be shipped immediately. This could have been communicated much earlier through their customer service and saved much frustration and aggravation. Holding a customer's money for almost 2 months is not a g[redacted] way to endear themselves to their customers. I just hope my wife is thrilled with this product and it is easy to use. I still say there should have been some monetary compensation as a g[redacted] will offering.
M[redacted] W[redacted]
Revdex.com:
This letter is to inform you that Anova Culinary, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/19/2015 12:11:37 PM and assigned ID [redacted].
Regards,
I sincerely apologize. We were overwhelemed this holiday season. We are back-order on white. I can ship a black/red unit today. Please advise. Sorry again.
Levi @ Anova [email protected]
I sincerely apologizeWe were overwhelemed this holiday seasonWe are back-order on whiteI can ship a black/red unit todayPlease adviseSorry againLevi @ Anova [email protected]
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. We opted to accept the red Anova Precision Cooker since the white unit I ordered was back ordered 6 weeks and the red could be shipped immediately. This could have been communicated much earlier through their customer service and saved much frustration and aggravation. Holding a customer's money for almost 2 months is not a g[redacted] way to endear themselves to their customers. I just hope my wife is thrilled with this product and it is easy to use. I still say there should have been some monetary compensation as a g[redacted] will offering.
M[redacted] W[redacted]
Revdex.com:
This letter is to inform you that Anova Culinary, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/19/2015 12:11:37 PM and assigned ID [redacted].
Regards,
You will receive a return label today.We were overwhelmed this holiday season. I sincerely apologize.
Levi @ Anova
I sincerely apologize. We were overwhelemed this holiday season. We are back-order on white. I can ship a black/red unit today. Please advise. Sorry again.
Levi @ Anova
[email protected]