Watertown Eye Center

Thank you for calling this to my attention We experienced a sudden loss of our long-time employed Accounts Payable person due to family emergency at the end of May We searched until July to find someone with equal qualification to replace her in this position We did the absolute best we could, given the circumstances, to rebuild our department as quickly as possible The patient that submitted the complaint has, in fact, receive her refund I have since forwarded a “Thank You” card to the patient with a $service recovery gift certificate, thanking her for her patience while we were in transition, and apologizing for the delay in her requestI hope this satisfies the Revdex.com in service recovery We take pride in the services we deliver, and want to maintain excellent relationships with our patients and their families Best regards, Tracy C***, MHSA Chief Operating Officer

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. If they would have been honest with me right from the start I would have understood But every time I called I was told a different story. Thank youRegards, *** ***

I went to Center for Sight Eye Center located at 77 West Barney Street, Gouverneur, NY 13642. Back in August for eye exam and new bifocals. I ended up going back due to the fact I was having nonstop headaches when the lady checks the glasses she stated there was a mistake they doubled my power she ended up sending for a new pair of glasses when I received them after a week of wearing were still incorrect still getting headaches. She stated that I would need a new eye exam I received a paper with new appointment to have eyes rechecked stated on appointment paper Manual Refraction Recheck @no charge. I received bill from the Watertown billing office. I called Gouverneur they stated no charge error on their part. They stated would call and have bill removed. I received another bill I called Watertown billing they stated I had to pay it. I again went back to Gouverneur office they stated they have called a few times stating there should be no bill. I received collection letter yesterday. I once again called Watertown office and got no where. I then went to the Gouverneur office again and they called getting no where. The account number is *** (Gouverneur phone# *** Watertown billing office (

Thank you for calling this to my attention.  We experienced a sudden loss of our long-time employed Accounts Payable person due to family emergency at the end of May.  We searched until July to find someone with equal qualification to replace her in this position.  We did the absolute...

best we could, given the circumstances, to rebuild our department as quickly as possible.  The patient that submitted the complaint has, in fact, receive her refund.  I have since forwarded a “Thank You” card to the patient with a $10 service recovery gift certificate, thanking her for her patience while we were in transition, and apologizing for the delay in her request. I hope this satisfies the Revdex.com in service recovery.   We take pride in the services we deliver, and want to maintain excellent relationships with our patients and their families.  Best regards,  Tracy C[redacted], MHSA  Chief Operating Officer

I had appointments with this office in both February and June of 2017. I was billed for the February visit and paid that bill. I indicated my account number and date of service on my check which the office cashed. I then continued to receive several bills for the February visit which had already been paid. I called the office to find out why I was getting billed for something I have already paid and was told that the amount due was for the June visit. I informed the billing office that I would pay the amount due but I wanted a correct bill and that I had already paid for the February visit. I continued to receive bills for the February visit including letters threatening being sent to collections but I was still not billed for the June visit. I called the office at least three times to try and get the bill corrected and when I finally received a correct bill (and another incorrect bill the same week) it was October and I mailed my payment. Then I received a letter stating I had been sent to collections for ignoring my bills.

On May 22 I went to office for my appointment they told me there was a $40. copay, so I wrote a check. The claim was settled on May 31 by my insurance company and there was no copay. I called their billing office on June 30 inquiring about my refund. She told me it would take 6 weeks because I paid by check. So I called again Aug 9, she told me probably another 2 weeks. I called again she told me she would call me when she checked it out. She called me Aug 30 and told me it was going to be mailed next morning. I never received it I had my daughter call she got the same run around..