Waste Solutions

Hello,On 2/ [redacted] we received a phone call from [redacted] requesting the delivery of the yard dumpster to the address of [redacted] ***He requested for it to be delivered on 2/**, he provided us the placement directions of the driveway and requested a call mins before delivery The driver said he called [redacted] (the driver does not have to follow the request, he can either follow it or call while onsite) and informed him that there was a truck in the way, [redacted] told him to place it in the driveway and that he would move the truckHe did not specifically say if he wanted it in the back or the middle of the driveway, therefore the driver placed it where he seemed fitThe dispatcher informed me that the driver received a call for someone onsite saying the container was in the wrong spot and it needed to be movedWe are a third-party company and we were not informed about this relocation as [redacted] nor his contractor contacted us about itIt wasn't until the company we sub-contracted contacted us for payment on it [redacted] called [redacted] yesterday to inform him we were charging the relocation fee, as in his terms and conditions that he signed on 2/ [redacted] (attached), he was informed about any trip, dry run, or relocation feesShe didn't want him to be surprised about the $charge on his cardI listened to the conversation between the of them, [redacted] first claimed the driver never called him, he then said the driver called him while he was onsite to inform him about the truck, then that he never authorized his contractor to call for the relocationYes it was wrong of [redacted] to speak to him the way she did which is why the owner of the company has reprimanded her and she now has a week unpaid [redacted] was also informed by [redacted] to refer back to his documents as just in case the driver or anyone in the office doesn't inform him about the fees, the documents doThe documents are sent once the customer once their credit card is charged by our system, in the email it also tells the customer to review the docs before signing them, we required for them to be signed by the time the customer calls in for removal, giving them more than enough time to review them thoroughly-Veronica Cortes, Customer Service Supervisor

I have attached proof that the customer did receive the weight slip, as well as the slip itself showing the weightThis was sent to us directly from the company we sub-contracted by the name of Carmen B [redacted] I am not sure what other kind of proof the customer needs in order to settle his balance

We as an organization have agreed with the customers to fix the Damages that were miscommunicated so the issue has been resolved Please let me know if you have any questions? The customers purchased the fifth-wheel with knowing exactly what they were buying The damage in the slide-out was caused by a water leak from the window that we had fixed a while back We resealed the window, water tested it and found it was no longer an issue other than being cosmetic Because of the damage, they used that to their advantage in negotiating the price We agreed on $13,because they felt with the water damage that was all they were willing to pay $13,was written on a contract, signed by both of the customers and me the Sales ManagerThe customers paid exactly what was agreed on the contract and signed for what they paid us Our bank records clearly show there was never $missing from the transaction When the customers came to pick the camper up on 8/12/we gave them a walk-through and they asked my service tech if he can fix it before the transporter transports it to their site My service tech came to me saying they would like the water issue fixed I told him that was never the agreement as they paid for the camper the way it was Never once did the customers come to me and ask about the damage They did however come and ask me to fill the second LP tank of which I agreed even after the deal was done They had every chance to talk to me if they were so dissatisfied with the wall, but never did We would have given them their money back right then and there, if they thought we were fixing the wall as part of the deal Our main goal in this situation is to resolve the issue with our customer We offered to buy the camper back for exactly what was paid for the unit, including all applicable taxes and fees We also offered to send two service technicians to the customers campground, where they have the camper parked seasonally We offered to cover 50% of the parts and labor to repair the damage along with the applicable service call fee to drive hours round trip The customers refused our offer to cover 50% of the costs and still wanted it to be covered 100% with no money out of their pocket The customers agreed to the buyback as long as they could continue the use of the camper for the remainder of the camping season When they are done camping, they would agree to have us buy it back We gave them a specific timeframe in which the trailer would need to be returned to our lot so It could be inspected and placed back out for sale We do not rent trailers to customers and would require the trailer back within the specified timeframe or the buyback is no longer an option Sincerely, [redacted] Sales Manager Wagner’s Trailer Sales, Inc [redacted]

On 8/12/13, a customer entered the business wanting a dragon tattooHe
spoke to the representative who offered to draw up three different dragon designs for the customer to choose from to get tattooedThe customer agreed and came in the following day in question (8/13/13) with a design completely unlike the one asked forThe representative, willing to go above and beyond to make his customer happy, made a tattooable drawing of the customer's reference, all while the customer approved the design and also critiqued it, until the representative was confident he was going to give the customer what he wantedThe tattoo went well with the customer leaving behind another reference for a different tattoo he was planning on coming back forSome six weeks later, the customer returned because he had been told by a tattooer at a different shop that the tattoo was scarred and the only way to fix it was to put color over it, which is untrueThe client admitted to using triple antibiotic ointment on the tattoo despite the aftercare instructions given to the client, which the representative told him to stop doing or risk damaging the tattooTwo other tattooers working at the time also looked at the customer's tattoo and informed him that it was in fact not scarred and looked completely healthy and also informed him of the risks of using such a heavy ointment on a healing tattooAll tattooers at this shop use brand new, single use, disposable needles and should the client watch the tattooer set up, he would see both the needle and disposable tube be freshly opened each timeEvery client is also required to read and sign a legal document acknowledging that the client has read and more importantly, understands the risks of getting tattooed, which may include scarring, blood borne pathogens, allergic reactions, and disfigurement, among others and agrees to the risks thereinIndiana state law also recommends that every person who gets a tattoo understand the risks, which can include scarring or keloids and even defines a tattoo as a scarThe client then began sending threatening e-mails to the representative, beginning on Christmas Eve and periodically afterwards, with threat of a lawsuit unless the money was refunded to himThe representative continued on to have the customer return to the shop so the tattoo could be seen in person, which the client has avoided at all costsScars do happen from time to time with tattooing as it is a real risk which every tattooer and client should understand before being involved with the process, but the aftercare of a tattoo is equally important and many salves and lotions can cause damage to a healing or fresh tattooIt is also quite common for ink to fall out of the tattoo during the healing process, which can be fixed with a complimentary touch up, also offered to the client to no availThe representative in question has not received any other complaints about scarring or otherwise disfigured tattoosEvery person's skin is unique and will handle being tattooed in a unique wayThe older you get, the more your skin changes and risks of getting tattooed should be taken more seriously than they already areIt seems the client had a disappointing experience and as sorry for that as we are, our refund policy does not extend to four months after the date of the procedureThe client has been offered a complimentary touch up by the owner/operator of the company at a different location, but the client has been uncooperative
Irish Ink, LLC

We as an organization have agreed with the customers to fix the Damages that were miscommunicated so the issue has been...

resolved.  Please let me know if you have any questions?
 
The customers purchased the 2007 fifth-wheel with knowing exactly what they were buying.  The damage in the slide-out was caused by a water leak from the window that we had fixed a while back.  We resealed the window, water tested it and found it was no longer an issue other than being cosmetic.  Because of the damage, they used that to their advantage in negotiating the price.  We agreed on $13,000 because they felt with the water damage that was all they were willing to pay.  $13,000 was written on a contract, signed by both of the customers and me the Sales Manager. The customers paid exactly what was agreed on the contract and signed for what they paid us.  Our bank records clearly show there was never $500 missing from the transaction. 
 
When the customers came to pick the camper up on 8/12/14 we gave them a walk-through and they asked my service tech if he can fix it before the transporter transports it to their site.  My service tech came to me saying they would like the water issue fixed.  I told him that was never the agreement as they paid for the camper the way it was.  Never once did the customers come to me and ask about the damage.  They did however come and ask me to fill the second LP tank of which I agreed even after the deal was done.  They had every chance to talk to me if they were so dissatisfied with the wall, but never did.  We would have given them their money back right then and there, if they thought we were fixing the wall as part of the deal.
 
Our main goal in this situation is to resolve the issue with our customer.  We offered to buy the camper back for exactly what was paid for the unit, including all applicable taxes and fees.  We also offered to send two service technicians to the customers campground, where they have the camper parked seasonally.  We offered to cover 50% of the parts and labor to repair the damage along with the applicable service call fee to drive 5 hours round trip.  The customers refused our offer to cover 50% of the costs and still wanted it to be covered 100% with no money out of their pocket.  The customers agreed to the buyback as long as they could continue the use of the camper for the remainder of the camping season.  When they are done camping, they would agree to have us buy it back.  We gave them a specific timeframe in which the trailer would need to be returned to our lot so It could be inspected and placed back out for sale.  We do not rent trailers to customers and would require the trailer back within the specified timeframe or the buyback is no longer an option.
 
Sincerely,
 
[redacted]
Sales Manager
Wagner’s Trailer Sales, Inc.
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