Waste Management of Youngstown Hauling

Review: I pre-paid for a 1 year service at a rental property for weekly pick-ups of trash in a pre-provided bin. It has been over a month, 4 straight missed pick-ups. The address is correct because they did initially drop off the bin, but it has never been picked up. I pre-paid for the year and there are "no refunds", so I have essentially paid for a month of service that has not happened. I've tried multiple times to complain, via their Customer Service online, via e-mail. My attempts to call the phone number that was given to me on my original order for issues with service is a non-working number.My trash has now been full for weeks. I've resorted to dumping the older waste on my own to minimize the danger. One of my neighbors have complained to me, and I am technically in danger of violating my lease (and the landlord literally lives in the home next door). I live by a lake and all the homes here have well-water. My complaint involves1) failure to provide service which was pre-paid for2) failure to respond to complaints3) providing me a non-working service phone number4) creating a health hazard and bio-hazard5) potentially getting me into trouble legally6) causing alarm and potential harm to my neighbors and surrounding communityDesired Settlement: I have requested immediate pick up multiple times via the "request pick up" and "report missed pick ups", without any response. At the bare minimum I would like the month of missed service refunded, and picks up started and continued weekly as I paid for.Alternative would be full refund and cancellation of service.Additional motivation is simply for Revdex.com information

Business

Response:

Good Morning! I have reviewed the customers concerns and account. I have submitted a credit for a month per the customers request, along with sending notation to the local site to ensure recoveries. Also, I have placed weekly reminders to the drivers in the area to ensure recoveries as well. I have emailed the customer to advise of the above mentioned, along with apologizing for the situation. I have included the correct phone number for our call center and our email address in case he needs to reach out to us again in the future. Thank you for your time!