Waste Industries Inc

We will refund her any money that she doenst useI will make surew that the CSR rep adjust account accordingly

There was a contract and it was signed by evidently the previous owner, *** *** who is not the person who is sending the complaintWe will credit off what is owned on the account and this is not pratice but since there was a change in ownership we should
have got an updated contract in the new onwers name

We will refund the portion of service that he has paid for and pick up container next Thursday

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Thank you very much for your help!
Regards, [redacted]

We have re-delivered  a can comparbale to the Green can of theirs we picked up. Sorry for the confusion!

We will credit him 1 week of pick up. Total credit will be $5.52

[redacted] my Office Coordinator spoke with Mrs. [redacted] this morning.  She stated
she had called in regarding a bill she received dated 3/21/16.  She was not
happy with...

the CSR rep that had helped her so she had asked to speak to someone
else and that is when [redacted] transferred the call to me.  I went over the
billing with the customer and explained she only owed $6.68 and that would
cover her thru the end of July. 
We acquired this account through the [redacted] Refuse
acquisition.  She was set up with [redacted] on a yearly bill cycle so that is
how it was set up in our system when we took over.  The bill went out on
12/2/15.  A past due notice was sent out on 1/5/16.  Mrs. [redacted]
decided since she was new to our service that she did not want to pay for a
year so she decided to short pay the invoice.  The problem is, she didn’t
notify us of her decision or request to change from yearly to quarterly billing. 
On 1/20/16 a notice went out from [redacted].  On 1/27/16 a reminder call
was made and voice mail left regarding the past due account.  On 3/17/16
the account went into a cancelled status for non payment.  She called in
the same day (3/17/16) and the CSR explained to her the account had been
cancelled.  Mrs. [redacted] told the CSR that she wanted to be changed to
quarterly billing.  She paid $50.01 and the account was reinstated and the
bill cycle changed to quarterly.  The bill cycle ran to true up the
billing from quarterly to yearly leaving her with a balance of $6.68 which
covers her thru July 31, 2016.  That is all she owes at this time.  I
went over the billing change and balance with the customer.
Mrs. [redacted] expressed her concern that the first CSR she
spoke with today was lacking good customer service skills.  I assured her
I would check into and address her concerns.  Mrs. [redacted] thanked me for
explaining everything to her and said she felt much better.  She seemed
happy when we got off the phone.