Washington Trust Bank

please see the response letter sent to the consumer this week, along with a courtesy check for $
Dear Mr***, Thank you for bringing your concern to our attention and for providing us the opportunity to further investigate the situationI have fully reviewed your account history
You indicated in your complaint that you attempted to withdraw your last $out of your bank account but were unable to do soA review of your account history shows that you had direct deposits up until December 2014, with all withdrawals conducted through ATM transactionsIt appears that your last ATM transaction left a balance of $in your account and that appears to have occurred on 1/25/based on your January 31, account statement (Exhibit A)It appears your last withdrawal was made in Michigan at a non-Washington Trust Bank ATMWashington Trust Bank does not control the minimum withdrawal limits at other institution ATMsBased on the information you provided, it appears that Honor Credit Union was unable to disburse your remaining $Washington Trust Bank does-not-have a-record of any contact requesting closure of your savings accountIf at any time you had requested a closure, all remaining funds in your account would have been returned to you via a checkBecause the account remained open with a balance less than $350, the $service charge was assessed each month until October 2016, when the balance reached $at which point the account was automatically closedA reminder was mailed to you in fall of that provided information on how to avoid the $service charge (Exhibit B) Mr***, Washington Trust Bank takes all consumer complaints seriously and we appreciate the opportunity to review your concerns about your account handlingAs a courtesy, we have enclosed a cashier's check for $Please contact me if you have any additional questions

We have responded to
the customer throughout the investigation and have been working with her on the transactions being
disputed.  We are following applicable regulatory requirements regarding
timeframes and provisional credit.  Steps were taken to protect...

the
customers’ accounts and a new card was issued appropriately.  A follow up letter was sent on May 15, indicating the remaining information needed to complete the investigation.  At this time the investigation has not yet been concluded, we are still working with the consumer to resolve.

Review: Washington Trust Bank refuses to close my savings and checking account. I have attempted to close my account in person 5 times. I am always told my account has been closed. However, the next month I get my bank statement. They no longer offer free checking and will soon start charging fees.Desired Settlement: I would like confirmation that my account is closed and that I owe no money. I would also like an admission of wrongdoing. All of this will need to be in writing.

Business

Response:

Dear [redacted] -

I apologize for the lengthly delay in providing a written response. I was preparing the written response after verifying that the customers concerns were addressed when I had an unscheduled absence for emergency surgery.

As I stated when we spoke by phone, I verified that [redacted] had not been assessed any fees for his accounts and that upon receipt of the complaint on December 13, I promptly ensured that both accounts were closed. Please note that the free checking account was closed November 8, prior to the complaint being recieved and the second account (free savings) was closed on the date you forwarded the complaint to me.

Again, I apologize for my lengthy unscheduled absence and thus the delay in providing a written response. It is not Washington Trust Banks policy to ignore or refuse to respond to customer complaints, but to research them diligently, ensure the consumer is not harmed in any way, and provide a thorough written response, addressing all concerns.

If I can be of further assistance to you or [redacted], please contact me at [redacted] or

Thank you,

We bought a home through Hayden and was told wa trust was their preferred lender and through them our house buying process would go far smoother. So we left the lender we originally had and got our process started with wa trust. Getting ahold of our reprenative was close to impossible. She didn't return phone calls and would set up meetings and not show up to them.
The bank gathered all the required information and said we would be good to go with our usda loan. Because of the no money down this was our most do able option so we started building our house in a rural town about 15-20 min from our desired location. the house started being built in June and was supposed to be completed end of September. Through the 4 months while the house was being built we continued to keep our representative current on pay stubs and bank statements and was told we were good to go. We had to give our 30 day notice on our duplex and was assured we would have keys in hand a week prior to move out. The week we were supposed to close on our home the loan officer informed us we didn't qualify for usda and gave the reason that my husband got a $7 raise. He hadn't gotten a raise since January and it was in all of the documents we had submitted. After that the bank started playing the blame game about why they didn't catch this sooner. They came back saying they could only do a conventional loan with a higher interest rate, a giant down payment, and a higher monthly payment. We told them to do what needed to be done since us and our 1 year old were going to be homeless. After them making no progress after almost 2 weeks we were advised to try to go back to our original lender.
The lack of knowledge and ability to follow through has left us scrambling trying to figure out where we are going to live and do until we can get into our home. They had no problem with what they did to us. I wouldn't recommend these people to ANYONE!! Be careful!!

Since WaTrust has outsourced their online system to [redacted]. and switched everyone to WTB online, several disconcerting things have happened. Recently, they lost an online check deposit and when contacted, did not know where it went even though we had a confirmation number. Also, they have several times posted large checks behind smaller items that have already cleared, thus generatiing multiple fees for the bank even if only overdrawn slightly. Also, our direct deposits have gotten credited to our account later and later. It used to be shortly after midnight, and it has slowly crept towards six am. I have talked to our branch manager and they said that everything is decided by an algorithm in the computer now, not by people. Thus, I am now taking my business elsewhere.

Review: I have submitted what the bank requested regarding detail description with regards to my checking account. I mailed one a month ago and another one last week. Up to this date no response. When I called there the Customer Service check if the first letter I send was received. None. Then I send another copy of my letter and up to this date...no response from the bank. I discuss my situation with another bank and the Banker said, WTB should have help me when the first incident happened.Desired Settlement: Refund to my checking the amounts that is in question.

Business

Response: