Washington City Transit

Review: Im writing to complain about the customer service issues and services issues with the Washington City Transit. I am a regular rider (Monday thru Friday, morning and evening) for a year now. The service is inconsistent, lacking and at some points dangerous. I take the route referred to at the Pitt 3. It is suppose to pick up at the [redacted] in Washington, PA at 7:08 and be at the bus-way in downtown Pittsburgh at 8:30. This almost never happens. It is usually 15 to 30 minutes late. Causing my fellow bus riders and myself to be late to work. The regular lateness, which was not an issue when I started riding this route, has cause riders to take an early route (an hour earlier) to avoid being late to work. Also I have at issues with some of the drivers being dangerous. Talking on cell phones, being aggressive to passengers, pedestrians and vehicles. Recently one bus driver ([redacted]) pulled over on the side of 79 because a passenger phone was making noise. Grant it that can be irritating, but to endanger all of the passengers on the bus and pull on it the side of a major highway could have caused an accident. This driver also complains regularly to the passengers about her job, openly frustrated and this causing her to not drive well. I have been passed up when waiting to go home and then have to wait more then an hour for the next bus. This a fairly common occurrence as the bus drivers skip stops when they dont recognize anyone. The drivers have to get permission to go off route. There are no stops between the [redacted] and the first stop in downtown. There are short cuts that the drivers are allowed to take but they seem to rather sit in traffic and cause us to be late then take them.I have written to the email and complained over the phone and they never respond and appear to not care about the service. This past Friday they had a customer appreciation day for which we had a free ride. I would have rather paid and gotten to work on time and home at a decent hour.Desired Settlement: I would like a refund. You should not charge people for awful service.