Warranty Solutions Management Corporation

Complaint: [redacted]
I am rejecting this response because: The response states that "it is clear that Ms. [redacted] wishes to believe everything her repair facility tells her and not anything we have informed her of".  The truth is that my repair facility has been the only voice explaining to me what is going on.  I received several calls from them each day as this saga unfolded.Warranty Solutions never initiated a call to me to explain anything.  I called a Brandon McLoughlin at WS, a contact I had since my prior problem with this company, and left message to call me back.  An underling of his, Eric, called later that day to tell me the inspector saw rust on the outside of the unit and rust is a reason for denying a claim. He stated chapter and paragraph of the contract re denial and 'that all of New York State has this problem' and I requested another inspector be sent, which he denied.  He did not explain anything about the parts requested or explain any further except that the presence of rust was reason for denial.Upon hearing the next day from the repair shop that the claims department (?) approved the second inspector visit as long as he can inspect the inside of the unit, I was confused.  The inspector came and saw that rust didn't cause the problem, something else did....not sure which parts. He told the repair shop that he was recommending approval for replacement of the part.  Then we waited for the paperwork to be reviewed and approved.  By late Friday afternoon, I learned that it still wasn't approved. Then I called the claims dept and spoke to Zach, a claims adjuster who told me he couldn't discuss this with me until his boss Max, (who was in meetings) reviewed the info which now wouldn't happen until monday morning. He told me the claim wasn't 'in denial status' at the time. Zach called on Monday to tell me 'we are moving ahead with the repair'....no other explanation!So I would like to know what steps Warranty Solutions took to explain any of this to me.  And yes, the only calls initiated to me to explain what was going on came from my repair shop; so I guess they are the ones I believe.
Sincerely,
[redacted]