We have reviewed Mr***'s complaint and provide the following response.Warn Industries Inchas not had any direct dealings with Mr*** His warranty claim was submitted and handled by an independent third party, [redacted] in Colorado Springs, CO [redacted] *** [redacted] is an Authorized WARN service center independently owned and operated [redacted] submitted a warranty claim form and order to Warn Indfor the parts needed to repair Mr***'s winch on 5-30- Warn Indshipped the required parts back to [redacted] on 6-1- Copies of the claim form and sales order are attached for reference Although there are times when service parts may be on back order we try to have most items available to ship within 3-days and were able to ship this item in two days.We do not have any further information regarding the amount of time that Mr***'s winch was in Predator's possession waiting for repairs That information would need to be obtained from them.If Mr [redacted] has additional questions or concerns regarding the service he received he may contact me directly at [redacted] .Sincerely,Karl C [redacted] Risk & Compliance ManagerWarn Industries
We have reviewed Mr***'s complaint and provide the following response.Warn Industries Inchas not had any direct dealings with Mr*** His warranty claim was submitted and handled by an independent third party, [redacted] in Colorado Springs, CO [redacted] *** [redacted] is an Authorized WARN service center independently owned and operated [redacted] submitted a warranty claim form and order to Warn Indfor the parts needed to repair Mr***'s winch on 5-30- Warn Indshipped the required parts back to [redacted] on 6-1- Copies of the claim form and sales order are attached for reference Although there are times when service parts may be on back order we try to have most items available to ship within 3-days and were able to ship this item in two days.We do not have any further information regarding the amount of time that Mr***'s winch was in Predator's possession waiting for repairs That information would need to be obtained from them.If Mr [redacted] has additional questions or concerns regarding the service he received he may contact me directly at [redacted] .Sincerely,Karl C [redacted] Risk & Compliance ManagerWarn Industries