Warehouse M Associates

Review: I bought a couch FOR ( my girlfriend name [redacted] HARVEY) FROMLANDRYT FURNITURE CO. 119 UNION ST EASTHAMPTON .MASS XXXXX. they were going out of business. I PAID TO THE IT DEL TO ME IN GREENFIELD MASS $75.00 I asked about the warranty and the mailed us a copy of it from wharehouse m [redacted]. on it state what is warranty for how long. I bought it on 8/18/2012. we are having a problem with the cushion stuffing dispearing it's like sitting on a board. I called wharehouse last week and spoke to rubin (whose name is on warranty paper fax) it was to get back to me on Monday.he didn't so I called him on thrusday. now he says there are continginsys on it(my paper work does not say anything about this) first he was going to ship me new cushions until I told him they are sewed in. now he says he can't help un less I bring the couch to him. i'm 66 in poor health and feel he should honer this warranty

Product_Or_Service: 8/12/2012

Order_Number: 1212

Desired Settlement: DesiredSettlementID: Replacement

come get this couch and fix it or replace it. its not even a year old. why would warehouse send the warranty if they weren't responsible for it? please help.

Business

Response:

Business Response /* (1000, 9, 2013/08/16) */

Warehouse M & Associates is a wholesaler and not positioned to directly deal with the consumer. All of our support occurs with the reseller of our products. (furniture stores)

This customer elected to buy this product from a "Going Out of Business Sales" and it is challenging to service any customer directly without the mediation and support of the retailer.

More specifically, we have enclosed a copy of the Warranty which we will support beyond our legal obligation to facilitate this consumer. However, we Cannot be responsible for the "Transportation Costs" which is clearly stated in the Warranty. Our Wholesale logistics team is not insured or qualified to do in home pick ups or deliveries. We depend on the retailer (dealer) to do that for us and they elect to charge or absorb the cost of the pick up from the consumer to their store and ultimately the transportation back to the factory.

We do not have proof of what promises the retailer who closed their doors made to the consumer, but we will honor the warranty and repair the sofa if the consumer brings it to our facility.

Consumer Response /* (3000, 11, 2013/08/19) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

the problem I have is why did the sent the warranty to the seller to give to me??? I was told they would honer the warranty. what do they mean by full settlement or partishal