Ward Muscatell Automotive Group

Paperwork for the sales transaction action was lost on our endWe contacted [redacted] to apologize and explain the situationWe also volunteered to pay for any fees he incurred to redo his bank financing and to pay for his gas to come out here [redacted] instead indicted he no longer wanted the vehicle and we agreed to rescind the original transactionWe came out to pick up the vehicle so he did not incur the expense of driving it back to usHe got the benefit or having an extend time to test out the vehicle at our expense.We pride ourselves on being totally open with our customers and feel bad that [redacted] believes we misrepresented the vehicleHe did agree to purchase after seeing the vehicle so we believed he was happy with the purchase