Ward Chrysler Center

I traded in my car on Dec 30, 2019 and it is Feb 20,2020 and Ward Chrysler has not paid off my loan off on my trade in. I have spoke to *** in the pay off department multiple times and she has stated she has sent payment and has not. I spoke to *** who stated he was the General Manager of the facility and stated he would make sure this was taken care of but still I am receiving calls from my previous financial institute asking for payment. When I call and ask to speak to someone I am now told I have to leave a message and get no return call. I am now to the point of hiring an attorney to get this vehicle paid off.

We bought a used car from Ward on Sept 24th. We traded in a car that we still had a note on. The old car was financed through *** financial. *** Financial is still calling us for a payment because Ward has not paid the old car off yet. I have called them 3 times, and have talked to the Finance guy in person. He said they were putting it in the mail on Oct. 25. As of yesterday, Nov. 5, *** still has not received the pay-off.

This company is terrible, poor customer service. There employees lie to you & there service department is very unprofessional. I was very dissatified with the vehicle I purchased so within 48 hours I tried to return vehicle & and they were not having it. I still have the vehicle & still very unsatified with its performance & I'm paying lots of money for this vehicle. This company Ward Chrysler owner *** was very rude to me when I spoke with him about the service & vehicle & he did nothing to help. They have theives & liers at this dealership. This dealership needs to be shut down. I even noticed that some employee are treated unfairly, especially ones of color. I never seen anything like. I WILL NEVER PURCHASE A VEHICLE from Ward period. Chevy, Kia or chrysler.

We bought a brand new 2018 Chevrolet Cruze from the business. The finance person slid in an extended warranty that coincides with the manufacture warranty and charge me and extra 4000$ for a warranty that includes the same coverage as the manufacturer warranty. I was never offered this warranty when the guy was presenting the paper work to me he kept the papers face down and would point to where I needed to sign and give a brief description of the page I was signing. And now that I have driven the car and just found out about this extra charge they are telling me the 4000$ will be prorated due to me driving the car.

“BAIT AND SWITCH “ The word for the day. I received the usual car dealer mailer promotion from Ward Chrysler. I realize that my natural instincts are correct in assuming that it is always a ***, but I thought what the hell. After all it did say I was a $5,000.00 winner. Stupid right? Well when I got there and waited for someone to come and greet me. Usually you have to beat them off with a stick, but they were busy with all the other poor suckers. Finally I was approached by a salesman. He quickly asked, without delay. What type of vehicle I was interested in. I responded that, I was simply fallowing up on the promotion flyer that I received, that said plainly, that I was a $5,000 winner. “Oh” he said, as he pointed to the code number at the bottom of the flyer. “This code only applies to the $100 gift card” (although it’s NOT a gift card by the way). “Oh” I replied. “So this is the typical car salesman bait and switch”. . After a long silence. Usually reserved for sales tactics (“He who speaks first loses”) to cause an uncomfortable feeling between the salesman and the customer. He responded with an agreeable head shrug. That was it! The moment when you realize, “I knew it” Duh! I calmly requested my $100 card. A card that I could right another 700 word rant on.
I feel that, for those who don’t know me personally. I’m in sales, but with a completely different mind set. This particular situation is a cookie cutter example of how and why, people feel the way they do about car salesman. This example gives the wrong impression of what sale is about. We as salesman do mostly survive on commission, so there will always be pressure to make a sale and it’s great feeling to close a sale, but a return sale and even better a referral is even better. If you offer a product that has a value to the customer. A product that does what you say it can do. That you know everything about. You DONT need to manipulate anyone. If you don’t have a need or want for my product that’s fine. “Do know someone that might? Thanks and have a great day!” So please keep an open mind, but be aware.

It's embarrassing to admit that you have allowed yourself to be taken advantage of especially when you are the local computer guru who constantly warns people not to fall for scams, but that is precisely what I did. On that note, let me share my recent experience with ***
My wife and I fell for that lotto-style mailing sent out by Ward Chevrolet that said we had won $5,000 and all we had to do was go to the dealership and pick it up. I really did not expect to win anything, but we were going that way any way (2/1/2019), so I stopped to see if it was worth anything. The salesman showed me the microscopically fine print that said I only won a $100 gift card which turned out to be impossible to activate. Then the real come-on started. He asked how much my payments were on the 2012 Jeep we were driving, and when I replied about $300/month he said he could sell us a new model for little more than that payment. Since we have never had a new vehicle in our forty-five years together, I thought we would see what they had to offer.
We were then hit with non-stop fast paced hard sell. At one point we were asked if we could make monthly payments of nearly $500 per month, and I protested that we could not do that, and it needed to be under $400. He soon came back with a stack of papers and had us signing interminable forms that we were not intended to read, and somehow ended up buying (being sold) a 2018 Jeep Renegade without knowing what our payments would be, for how long, or even how much it cost. In short, they violated nearly every clause of the Truth in Lending Act. We were not given a copy of the contract or any documents whatsoever.
We returned to the dealership a week later (1/8/2019) intending to see the manager but spoke instead with another salesman who told us the sales team that handled our transaction was an outside group and the dealership had received numerous other complaints about them. That person referred us to the regional manager *** who I called to express my concerns. The only response from him was a promise to send me a copy of the contract, which as of this writing (2/11/2019) I still have not received. I did receive an introductory package from the Scott Federal Credit Union which is the apparent lender, and discovered my payment will indeed be the amount I was shown and rejected. I spoke today with a manager of my local bank who was incredulous that we had been treated in such a manner. She called the aforementioned Scott and asked him to fax a copy of the contract to her office, but as of close of business that was not done. I also visited a local attorney for consultation and advice. Further action I intend to take is to file complaints with the Revdex.com, Illinois Attorney General, and any automobile dealer associations. I also intend to seek further legal counsel.

I was approved for a 2017 Hyundai Accent Vin ***. I signed the contract on 09/14/2018 and have had the car since, with no issues. Today 10/04/18, they called me and told me that the financing was cancelled, 10 days shy of a month. It is poor business practices that the car is taken away from me, like this. They should have kept it as a rental until I was approved, since I obtained insurance on the vehicle. But instead, they caused me hardship and I lost money on a vehicle.

My son went there to trade his wrecked SUV off to get another vehicle and their ad stated "Push, Pull, or drive it in we take ANYTHING" Well, that was a total LIE for 1, for 2, we had talked with a girl named Heather Tidwell there and she verified it and she instructed us to bring the other one in and we even told her several times it was in a wreck and the front end was smashed up!! Well, we paid $200 to have his SUV towed from Cape MO to Metropolis IL and spent $200 on that alone, THEN we had to have full coverage on the new SUV that cost ME $250 MORE! But to the point, we spoke to the boss, his name was Aston I believe and he promised to sent me the $250 back because there was a misunderstanding on his employees part Well, I NEVER got it! He even gave his word... And we had to have the old SUV towed home yet again So because of this Heather lady we are out $450!!!

My husband and I purchased a vehicle from Ward Chevrolet in Metropolis on January 26, 2017. The vehicle we purchased is a 2007 Ford Expedition. When we initially spoke with ***, the salesman, on the phone the night before he never mentioned anything being wrong withe vehicle. The next day we drove roughly 2 hours to look at this vehicle. When we got there, the vehicle looked rough. The passenger window was being held up with a pen that was shoved into the seal, a piece of the rear passenger door panel was missing, both tail lights were busted, and when they cranked it it made clicking/knocking noise. *** then told us they had marked it way down because of all the cosmetic issues and that the asking price was way below blue book value. He offered to the worst tail light if we decided to purchase it, I explained to him that wouldn't work since both tail lights were damaged and it being a safety issue. So he told us he would see what he could do and when I asked him about the noise in the motor he said with it having 169,000 miles on it that it probably just needed a tune up which is something we always get done first thing when purchasing a used car. *** told us that he couldn't negotiate anything on the price because they had already marked it down so much already (which we later discovered their asking price was about $200 above blue book value). After talking it over with my husband we decided to buy it since we thought all we thought it needed was a tune up and a few cosmetic fixes and the dealership agreed to replace both tail lights. When we did the tune up an oil change was done as well since that is a usual part of the tune up process (which the dealership claimed they had done at trade in), there was barely any oil in it all. Within the first couple of weeks of ownership the blower motor went out. We had to put 2 batteries in it so far because the back windshield wiper was killing them. A fire hazard was found in the dash of the vehicle while looking for the battery issue, there was wires fused/rigged together for an XM Sirius radio. The coil packs had to be replaced in September 2017. Even after all the work we have put into the vehicle so far the biggest issue of all still remains, the noise in the motor. It has gotten progressively louder since we bought it and now the vehicle can't even be driven. We been told by a mechanic there are number of major issues with the motor and if we drive it that it will lock up the motor completely. Now we are looking at the possibility of replacing the motor in it. In the length of time that we have had this vehicle we only been able to put 5,537 miles on it. We bought it at 169,000 miles and it is currently sitting in my driveway with 174,537 miles. We have three children, all of them are in car seats and this is our only (family) vehicle. We literally can't go anywhere as a family because of this mess. I have tried twice already to contact Ward Chevrolet and was told by *** that I would be contacted by someone and that has not yet happened.

I purchased a 2015 Chevy Cruz from Ward Chevrolet in June 2017. There were 2 paint chips on the hood but were small at the time of purchase and dealer said they would not fix at the time. After being persistent about Ward fixing the hood, they finally agreed. Now, the chips are larger and one has a bubble. They had tried to say that I had pressure washed the car which I have never done.

I purchased a 2017 Chevy Cruise 7/28/17. When I brought it home m son told me that the front bumper looked damaged. I went to take it back to the dealer the next morning and I was told they'd have to do an estimate. I have been bringing it back every Wednesday but no one ever fixes the car. The person that does the estimates said he'd never seen the car before.