Wan Yuan Construction Company

July 28, 2015Dear [redacted] ***:I am Qishui Y***, owner of Wan Yuan Construction incI am writing in regard to Revdex.com complaint filed by [redacted] ( [redacted] **,Phila, PA ***) with your bureau.First of all, our company have never gotten anything from her concerning roof leak before, this can be evidenced by her original claim that we have not been reachableTo say we are not reachable is false.Second, the property was sold at April 1,2013,when we learned of this issue by June 29,2015, we did agree to do repairs for herBut she has to pay a fee for roof coating per warrantyShe refused to pay for that fee and choose to file a complaint with your bureau.I am attaching a copy of the warranty for your referenceAs you can see, item of the warranty states that after first year, roof owners must contact our company for coating and n the note section of the guarantee, owner is responsible to pay for coating, as this is a service call.We will be glad to help [redacted] to solve the problem if she agrees to pay for coating service charge.Thank you for your time and let me know if you have any questions.RegardsQishuí Y

July 28, Dear [redacted] ***: I am Qishui Y***, owner of Wan Yuan Construction incI am writing in regard to Revdex.com complaint filed by [redacted] ( [redacted] **,Phila, PA ***) with your bureauFirst of all, our company have never gotten anything from her concerning roof leak before, this can be evidenced by her original claim that we have not been reachableTo say we are not reachable is false.Second, the property was sold at April 1,2013,when we learned of this issue by June 29,2015, we did agree to do repairs for herBut she has to pay a fee for roof coating per warrantyShe refused to pay for that fee and choose to file a complaint with your bureau.I am attaching a copy of the warranty for your referenceAs you can see, item of the warranty states that after first year, roof owners must contact our company for coating and n the note section of the guarantee, owner is responsible to pay for coating, as this is a service callWe will be glad to help [redacted] to solve the problem if she agrees to pay for coating service chargeThank you for your time and let me know if you have any questionsRegards Qishuí Y

July 28, 2015
Dear [redacted]:
I am Qishui Y[redacted], owner of Wan Yuan Construction inc. I am writing in regard to Revdex.com complaint filed by [redacted],Phila, PA [redacted]) with your bureau.
First of all, our company have never gotten anything from her...

concerning roof leak before, this can be evidenced by her original claim that we have not been reachable. To say we are not reachable is false.Second, the property was sold at April 1,2013,when we learned of this issue by June 29,2015, we did agree to do repairs for her. But she has to pay a fee for roof coating per warranty. She refused to pay for that fee and choose to file a complaint with your bureau.I am attaching a copy of the warranty for your reference. As you can see, item 1 of the warranty states that after first year, roof owners must contact our company for coating and n the note section of the guarantee, owner is responsible to pay for coating, as this is a service call.
We will be glad to help [redacted] to solve the problem if she agrees to pay for coating service charge.
Thank you for your time and let me know if you have any questions.
Regards
Qishuí Y

July 28, 2015Dear [redacted]:I am Qishui Y[redacted], owner of Wan Yuan Construction inc. I am writing in regard to Revdex.com complaint filed by [redacted] [redacted],Phila, PA [redacted]) with your bureau.First of all, our company have never gotten anything from her concerning roof leak before, this...

can be evidenced by her original claim that we have not been reachable. To say we are not reachable is false.Second, the property was sold at April 1,2013,when we learned of this issue by June 29,2015, we did agree to do repairs for her. But she has to pay a fee for roof coating per warranty. She refused to pay for that fee and choose to file a complaint with your bureau.I am attaching a copy of the warranty for your reference. As you can see, item 1 of the warranty states that after first year, roof owners must contact our company for coating and n the note section of the guarantee, owner is responsible to pay for coating, as this is a service call.We will be glad to help [redacted] to solve the problem if she agrees to pay for coating service charge.Thank you for your time and let me know if you have any questions.RegardsQishuí Y