Walser Collision & Glass of Plymouth

Consumer has confirmed via e-mail that she considers the matter resolved

Consumer has confirmed via e-mail that she considers the matter resolved.

Received update on case via e-mail from consumer, 9/27/16: "I wanted to inform you that the Manager, Brad, from Walser Collision contacted me. We were able to come to an agreement and settle the dispute. He asked for my side of the story and how I wanted to resolve the issue. I was able to get...

my full $1055 refund as he just wanted me to be happy and not to trust the business/service. He stated that there was nothing intentional that they would take advantage of me, but just a miscommunication - a simple human error. I'm happy that I was finally heard and taken care of versus feeling like I had no option but to pay for somebody else's mistake in order to get my vehicle.  Thank you, [redacted]"