Walnut Development

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN 
46235October 29, 2013[redacted]
[redacted]
[redacted]  [redacted]# [redacted]Dear [redacted]:Thank you for notifying us of your complaint. At Finish
Line, we strive to provide you with the best...

possible service, and when you
feel that it fails to meet your expectations, it is important for us to know.Finish Line is committed to excellence in Customer
Service, and our efforts remain focused on providing our customer’s with
quality service.In reference to your Revdex.com complaint, you
received two different sized shoes with your order.  After reviewing your order, I was able to
confirm the correct item was shipped to you under tracking number [redacted].  Per UPS, your package was successfully delivered
on December 15, 2015.  You can track this
package at www.ups.com.  For the inconvenience a credit of $25 is being
applied back to your Master Card account. I ask that you please allow 5-7
business days to see the refund post to your accountWe regret any inconvenience this experience may have
caused you. Your patronage is important to us, and we hope that you will
continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our
attention.Sincerely,Finish Line Customer Service Department

Finish Line3308 N Mitthoeffer RoadIndianapolis, IN  46235January 5, 2018[redacted]Colorado Springs, CO 80906                 Complaint ID: [redacted]Dear [redacted],Thank you for notifying us of your complaint.  We strive to provide...

you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.I have attempted to contact you by phone on 01/05/2018 to resolve this matter.  Please contact me at 317-899-1020 ext. 5337 or email me at dm[redacted]@finishline.com at your earliest convenience so that I may assist you with your refund. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.  We look forward to hearing from you. Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish
Line Inc3308 N
Mitthoeffer RoadIndianapolis,
IN  46235December
14, 2015Ref:[redacted]
**  [redacted]. Garden Grove, CA [redacted]Dear Mr.
[redacted], Thank you
for notifying us of your complaint.  We
strive to provide you with the best possible service, and when you...

feel that it
fails to meet your expectations, it’s important for us to know.Finish Line
is committed to excellence in Customer Service, and everything we do is to
focus on providing our customers with quality service.I have
attempted to contact you at [redacted] and have been unable to reach you.
Finish Line will not charge your account. 
The release to your Paypal account is release back to you. We also
forced you out another Winner Circle Reward. 
I you have any questions, please contact me directly at 1-888-777-3949
ext. 1141 and I will be glad to help!Your
patronage is important to us, and we hope that you will continue to give us
opportunities to serve you.Thank you
again for bringing these matters to our attention.Sincerely,Finish Line
Customer Service Department

Thank you for notifying us of your complaint We shire to provide you with the best possible service, and when you feel that it We to meet your expectations. it's important for us to know.Finish Line is committed excellence in Customer Service, and everything we do is to...

focused on providing  customers with quality service.After speaking with you on 12(11/2015. we have resolved the issues pertaining to order [redacted] and [redacted]. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these mailers to our attention,Sincerely,Finish line Customer Service Department

November 12, 2015[redacted]
[redacted]
[redacted]  [redacted]Reference #: [redacted]Dear [redacted]Thank you for providing us with the opportunity to respond
to your request.After a careful review of our financial records, it is
recorded that your refund was authorized and completed on November 4,
2015.  The refund amount of $40.00 was
credited to your Visa card used as the form of payment on the original purchase
of August 6, 2015.We sincerely apologize for the less than positive experience
and inconvenience we may have caused you. 
Your patronage is important to us, and we hope that you will continue to
give us opportunities to serve you.Thank you again for bringing these matters to our
attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Date:  9/4/15Finish Line Inc3308 N Mitthoeffer RoadIndianapolis, IN  46235Ref:   [redacted]  [redacted]Dear Mr. and Mrs. [redacted]Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We are very sorry to hear that you still have not heard back from District Manager.  Per my voicemail on 9/4/15 to the number of 267-216-7063, I did forward your information again to the District Manager so she can call you.   We hope that all of your future Finish Line shopping experiences are pleasant and you are able to find all of the footwear, apparel and accessories you are looking for.   Should you have any further questions and/or concerns, please feel free to contact me at the address listed above.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Finish Line
3308 N...

Mitthoeffer                                  �...⇄
Indianapolis, IN  46235                                     �...⇄
May 5, 2016
[redacted]
[redacted]
[redacted]                                   ...⇄ REF: [redacted]
Dear [redacted]:
Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.
We are very sorry to hear about your recent shopping experience with Finish Line regarding being double charged.  Per our conversation on 5/4/2016, you were informed that a credit had been processed back to your card on 4/28/2016. All refunds take 3-5 business days to receive back to a credit card. If you have not received your refund by Friday, 5/6/2016, please contact me at 1-800-234-5233 ext. 6891.
Again, we apologize for the inconvenience this matter has caused you and we appreciate your business.
Thank you again for bringing these matters to our attention.
Sincerely,
Finish Line Customer Service Department

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN 46235September 25, 2015REF: [redacted]
[redacted] 
[redacted]
[redacted]  [redacted]Dear [redacted];Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you...

feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We are very sorry to hear about your recent shopping experience with Finish Line regarding your order. As a resolution I have requested for a refund to be issued for the item that was not received. In addition, a $30 Finish Line Gift Card is being mailed to you for your inconvenience. Please allow 3-5 business days for the credit to show on your bank statement, and 5-7 business days to receive the Gift Card by mail. Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line3308 N. Mitthoeffer RoadIndianapolis, IN  46235October 19, 2015REF: [redacted]
**Charlotte, NC [redacted]Dear Ms. [redacted],Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it...

fails to meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We have received the item that you returned and processed a refund of $64.84 back to your Visa account on 10/15/2015. Please allow 3-5 days for the refund to post to this account. Also, we are sending you a $25 gift card and coupons for this inconvenience. If you have any other issue, please feel free to contact us at 888-777-3949.Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line3308 N Mitthoeffer RoadIndianapolis, IN  46235[redacted]
[redacted]
[redacted]
[redacted]Dear [redacted],Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to...

meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.Regarding your complaint of the three gift cards that your nephews had received and did not having any balance. I am very sorry they showed used by someone else when they had went to use the cards.   As per our call on 12/28/15, I have requested new gift cards for you, one in the amount of $30.00 and two in the amount of $50.00 each.  In addition to the three gift cards, I have also requested a $50.00 gift card for you and please allow seven to ten business days to receive all of the gift cards by mail. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing this matter to our attention.Sincerely,Finish Line Customer Service Department

Finish Line3308 N. Mitthoeffer RoadIndianapolis, IN  46235September 30, 2015[redacted] [redacted]
[redacted]
[redacted]Dear [redacted],Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.I have attempted to call you and was unable to reach you. After reviewing your order [redacted], I see that we have issued new gift card for $80 on 8/24/2015.  I understand you did not receive this we will reissue another gift card to you for in the same amount. You should be receiving it between 5-10 business days. If you have any issues with receiving the next gift card please contact me directly 1-888-777-3949 Ext [redacted]. We sincerely apologize for the less than positive experience and inconvenience we may have caused you.  Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line 3308 N...

Mitthoeffer                                  �...⇄ Indianapolis, IN  46235                                     �...⇄ June 3, 2017 [redacted] [redacted]                                   ...⇄ Reference: [redacted] Dear [redacted] [redacted]: Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service. We are very sorry to hear about your recent shopping experience with Finish Line regarding being double charged.  Per our conversation on 06/03/2017, I have submitted the transaction information to my Finance Department for review and resolution.  All refunds take 3-5 business days to receive back to a credit card. If you have not received your refund by the end of business on Monday, 06/12/17, please contact me at 1-800-234-5233 ext. 5012. I am also sending you a $25.00 Finish Line gift card that will arrive by mail within 5-7 business days. Again, we apologize for the inconvenience this matter has caused you and we appreciate your business. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish...

Line                                      ...⇄ REF: [redacted] 3308 N. Mitthoeffer Rd Indianapolis, IN  46235 August 11, 2016 [redacted]  [redacted] [redacted] Dear Ms. [redacted]: Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Per our phone conversation on 8/11/16, I emailed you at [redacted] a pre-paid postage return label. Once the label is received, you can print it off and bring the package to UPS. Once our returns department receives the merchandise with your receipt, a refund will be processed to your Mastercard ending in [redacted]. You may also return the product to your local Finishline for a refund. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. You will be receiving (2)Winners Circle Rewards and free Express Shipping on a future order with Finishline. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish Line Inc. 3308 N Mitthoeffer Rd Indianapolis, IN 46235 June 21, 2016   [redacted]    Reference #:[redacted] Dear [redacted]: Thank you for notifying us of your complaint. We strive to provide you with the...

best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. I apologize for the delay with your refund. Per our email conversation on 6/20/2016, a refund was processed on 6/20/2016 for $118.80. Your refund will process back to your PayPal account within 3-5 business days. For the inconvenience, you will receive a $20 discount on a future purchase. Again, thank you for bringing these matters to our attention.   Sincerely, Finish Line Customer Service Department

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN 46235February 17, 2016REF: [redacted] [redacted]
[redacted] [redacted]
[redacted]  [redacted]                                                                                       Dear Mr. [redacted],Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We are very sorry to hear about your recent shopping experience with Finish Line regarding your pur[redacted] on 12/22/15. We have attempted to contact you at 765-729-8064, but were unable to reach you and we would like to help you get resolve this matter. I am very sorry that this has not been resolved since the last complaint Finish Line had received from you.  Since we are not seeing any deposit for a check, we would still like to speak with and your bank on a conference call with you to resolve the matter. Please call Customer Care at [redacted] with your bank and your information so we can better assist you. Thank you again for bringing these matters to our attention. We appreciate your business.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did reply to the phone call and it was the same thing 55 mins on hold and  was told order was cancelled and I would receive refund and would receive a coupon for $10 off my next purchase.never received email with discount coupon and ended up going to the closest finish line to me 25 mniutes away and they had several pairs of the same shoes I ordered and bought them at full price because no discount can be used if you never get one and still have not gotten my money refunded to my checking account. VERY DISAPPOINTED in this whole transaction 
Regards,
[redacted]

June 24, 2017 [redacted]  [redacted] RE: [redacted]  Dear Mrs. [redacted], Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is...

important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service. Our apologies for the error with the shipment that you expected for order [redacted]. A refund request in the amount of $20.00 has been processed on this date for the inconvenience of the shipping delay.  Your refund will be processed back onto your card within 4-5 business days. In addition , you can expect your replacement item within 2-3  business days. We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The credit for $21.93 in only for the shipping fee, not taxes. The one side of sneakers that I did not receive, I paid $65.72 and that is what I am due. The representative that called me to discuss the charges rushed me over the call and I did not get a chance to explain the charges. 
Regards,
[redacted]