Walnut Development

October 23, 2015REF:*** ***
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*** *** ** ***Dear Ms***Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.Your order of September 21, 2015, has processed with items available for shipment The order consisted of items and our records indicate that items could be fulfilled from various locations within the Finish Line inventory of stores Additionally, the canceled items will not be invoiced with your order amount; they will be deducted from the settlement price. Again, we apologize for the cancelation of items within your order at the time of fulfillment. Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line IncN Mitthoeffer RoadIndianapolis, IN 46235June 24, 2015Ref: *** *** *** *** *** *** ** ***Dear Mr.***,Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel
that it fails to meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.I have attempted to contact you at the phone number provided and have been unable to reach youFinish Line will not charge your account Anytime an attempt is made to place an order on The Finish Line website a pending hold may occur to secure the amount of the purchaseThe pending hold authorization will automatically release to your account within to business hours from 06/24/I have also contacted Pay Pal directly to ensure that the pending transaction is releasedIf you are still seeing these holds, please contact me directly at 317-899-ext.*** and I will be glad to help!Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

January 27, REF: *** *** *** *** *** *** Beverly, OH 45715 Dear Ms***, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality serviceAfter speaking with you by phone, I was pleased to know you received your shoesAs promised per our conversation, I have begun the processing of your refund in the amount of $21.47. I ask that you please allow 3-business days to see the credit applied to your accountAgain, we apologize for the inconvenience this matter has caused youWe appreciate your business Thank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

September 4, Revdex.com *** *** *** ***
** *** ** ***Dear Ms***,Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to
know.I have reviewed your Winner’s Circle record and can confirm that two (2) rewards were requested for issuance to your account on September 1, In accordance with our issuance policy, those rewards will be electronically mailed to the email address on your account on September 4, The email address provided on your Winner’s Circle account is ***@gmail.com.If you would like to change or modify the information, listed above, please contact us at your convenience Additionally, on September 1, 2015, our representative indicated that you have been authorized a discount of $on your next two (2) purchases with Finish Line This was approved as a courtesy for the inconvenience stated with receiving your Winner’s Circle rewards.Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. It would have been nice to hear from someone thoughThe gift card is a nice touch, but having someone call and listen to the horror I had to go through would have been nice..
Regards,
*** ***

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*** ** ***October 8, 2015Ref: *** * ***
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*** ** ***Dear ***Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that
it fails to meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.Per our conversation 10/6/15, I am currently reviewing the PayPal charge in question Anytime an attempt is made to place an order on The Finish Line website a pending hold may occur to secure the amount of the purchaseThe pending hold authorization usually automatically releases back into your account within to business hoursI have contacted Pay Pal directly to ensure that the pending transaction will be released I am currently awaiting a return call back from a PayPal representativeIf you are still seeing this pending hold within the next to business hours, please contact me directly at 317-899-extand I will be glad to help!Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

The Finish Line NMitthoeffer Rd Indianapolis, IN December 19, Ref: *** *** *** *** *** ** **
*** *** *** ** *** Dear Mr***, Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality serviceI truly apologize that you had to contact us regarding your refundIn an attempt to reach you at phone number ***, I was unable to get in contact with you, in order to discuss this issueAfter further review of Order #***, our records show a refund for $was processed back to your Visa on 12/16/16. Please allow 3-business days to show the refund credited back to youAgain, my apologies for any inconvenience this issue may have caused youWe sincerely apologize for the less than positive experience and inconvenience we may have caused you. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

NMitthoeffer Rd Indianapolis, IN December 8,
# *** *** *** *** *** *** *** *** *** ** *** Dear Ms***, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe’re sorry that you have not received the refund check issued on your orderAs we discussed on our phone call today, you can receive a cash refund at our store location in Hurst, TX on Saturday, December 10, 2016. The cash refund at the store location will be in the amount of $Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve youThank you again for bringing this matter to our attentionSincerely, Finish Line Customer Service Department

Finish Line NMitthoeffer Rd Indianapolis, IN February 5, REF: ***
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*** *** ** *** Dear Ms.***
* Thank you for notifying us of your complaintWe strive to provide you with the best possible service,
and when you feel that it fails to meet your expectations, it’s important for us to know We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youI attempted to reach at telephone 954-328-on 2/4/and 2/5/16, but was unsuccessful. After further review, I would like to personally assist you with any additional concerns you may have. I left a voicemail with direct contact information to further discuss your experience. I look forward to speaking with you Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you Thank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

Finish Line IncN Mitthoeffer Rd Indianapolis, IN December 7, *** ***
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*** ** *** Reference #:*** Dear *** Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when
you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality serviceI attempted to contact you at both numbers provided on 12/7/and was unsuccessful. At this time I have requested a refund in the amount of $3.90. Please allow 5-business days to receive refundYour patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN 46235December 23, 2015ID: *** * ***
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*** *** ** ***Dear *** Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you
feel that we failed to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is focused on providing our customers with quality service.In regards to the delayed shipping of order number ***, I was able to confirm your order is currently in transit to your shipping destinationYou may track your delivery at UPS.com using tracking number *** For the inconvenience, I credited your order $which will apply immediately. Your patronage is important to us, and I hope that you’ll continue to give us opportunities to serve youAgain, I apologize for this inconvenience that this process has causedIf you have any further questions, please contact us via phone or email.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

NMitthoeffer Rd Indianapolis, IN November 22,
Ref: *** *** *** *** ** *** ** *** ** *** *** ** *** Dear Mr***, Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality serviceIn speaking with you on 11/20/I have refunded your MasterCard $ending with Please allow to business days to receive these funds back to your accountAgain, my apologies for any inconvenience this issue may have caused youI have also submitted a refund for your shipping of $which you should also see in a few days alsoWe sincerely apologize for the less than positive experience and inconvenience we may have caused you. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

March 9,
#***
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*** ** ***Dear *** ***,
Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know
Our apologies for the delay in your receipt of the Winner’s Circle reward. We are working with our technology group to determine why your request was not processed. To avoid any further delays, we are going to issue a $gift card to replace the reward that was promisedPlease allow 5-days to receive the gift card via mail
Thank you again for bringing these matters to our attention
Sincerely,
Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me.
Regards,
*** ***

Finish Line IncN Mitthoeffer RoadIndianapolis, IN 46235February 2, 2016Ref:*** ***
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*** ** ***Dear *** *** Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you
feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.I have attempted to contact you at *** and have been unable to reach youFinish Line will not charge your account Anytime an attempt is made to place an order on The Finish Line website a pending hold may occur to secure the amount of the purchaseThe pending hold authorization will automatically release to your account within to business hours from 2/27/If you are still seeing these holds, please contact us directly at 1-888-777-and we will be glad to help!Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department