Walmart.com

Initial Business Response /* (1000, 6, 2015/01/05) */
[redacted] received a Revdex.com complaint from [redacted] regarding his refund or replacement request. We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. [redacted]'s order#[redacted] for the Xbox One with Kinect Assassin's Creed Unity Bundle was refunded $480.43 on December 29, 2014. Order#[redacted] was refunded $518.90 on December 22, 2014. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 8, 2015/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have spoken to [redacted] and as able to get another Xbox whipped which was revived on January 8th. I was even Ble to receive the Black Friday price since the original order that was not reviewed was ordered on that day.

Initial Business Response /* (1000, 15, 2014/06/05) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an issue she had with an order she placed for a Sweet Dreams Crib and Mattress. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time...

she has taken to provide us with her feedback and comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] advised us that her crib arrived without the hardware. When she spoke with the manufacturer they advised Ms. [redacted] the hardware would not arrive for the next sixteen weeks. We truly apologize for the inconvenience this has caused her. We tried reaching out to Ms. [redacted] and have not heard back from her. We issued Ms. Newson a $50.00 eGift Card for her troubles. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2014/06/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I played phone tag with the lady who reached out to me to resolve this - we were never able to talk about it. I think we probably left each other two or three messages.
I received the $50 gift card and am satisfied with the outcome. My only hope is that they will pull this model from sales so other people don't have to deal with a similar issue.
Thanks.

Initial Business Response /* (1000, 15, 2015/03/10) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] placed an order on February 23, 2015 to be shipped to [redacted], CA. She has advised that this was the wrong address and requested to ship it to another address. Because the order was already in shipped status, we were unable to change the ship to address. We have reviewed Ms. [redacted]'s account and see that the address in [redacted] is her preferred address. We contacted Ms. [redacted] advising of this and to update all her addresses in her account to ensure there are no similar issues with future orders. Ms. [redacted] will need to dispute the charges with her financial institution if she cannot retrieve the item. As such, Walmart considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/31) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding and order for an Emerson 50 inch tv. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We were not able to locate an account for Mr. [redacted]. We have attempted to reach him at the number and email address provided with no response. In order to provide the best resolution possible, we will need to speak with Mr. [redacted]. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2014/11/11) */
Tuesday, November 11, 2014
Filed Electronically
Revdex.com of Oakland, Inc.
Re: Case # XXXXXXXX
To Whom It May Concern,
I am writing you in response to the above referenced complaint.
Store management...

has informed our office that they reached out to Ms. [redacted] and apologized for her experience and informed her that they have spoken to all parties involved. The associate was protecting the card holder and was following store policy by denying Ms. [redacted] the use of the card that did not have her name on it. Ms. [redacted] was offered a $50 gift card for her inconvenience for the charges taking over three days to credit back to her account. Ms. [redacted] stated she wanted a $250 gift card in which the store declined. Ms. [redacted] then stated she would be seeking legal counsel and disconnected the call.
We will consider this matter closed.
With regard,
[redacted] D
Risk Resolution Coordinator
Walmart Stores Inc.
Initial Consumer Rebuttal /* (3000, 7, 2014/11/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello Revdex.com,
I was never contacted by [redacted] D so I am not sure how she can assume this matter closed. I did not except the original offer from [redacted] for a $30 gift card and I did not except the $50 gift card offer from Stephan. I did request a $250 gift card and I also explained the reason why ([redacted] insinuated I was committing a fraud, humiliated me, walmart processed and charged the card and kept their merchandise, it took over 9 phone calls and 6 days for the refund to be processed, my time and gas, along with a long list of other inconveniences they caused). Do I need the 250? No. Did Walmart have to handle me in such a manner? Absolutely Not! As far as protecting the card holder... it is a pre paid visa card from xfinity and it has my husband's name on it. I did not disconnect the phone call until After I said good by and have a great day. No apology has been given and basically what I have heard from everyone I have spoken to is that Walmart can not make an employee apologize for something that they do not admit to doing. However they have acknowledged she handled the situation incorrectly. Per [redacted] had handled the situation incorrectly and had been spoken to along with other staff that were present at the time. He also stated that he was sure that [redacted] did not mean what she said at the time, but he was sure that she was only trying to protect the card holder because that is what they are trained to do because of the high levels of credit card fraud being commited. I explaind to him I do understand however all cases are not the same. Which does not constitute her unethical behavior. To date, no apology has been given. I have not received my receipt via email or mail showing the transaction was canceled, reversed, or refunded. [redacted] claimed on several occasions she had sent it off on the 23rd. I did state that I would seek legal advice and I have. I have not hired an attorney as of yet. It appears from store level to upper management Walmart staff is in the business of creating a long list of lies to cover their tales. I could and would respect them all alot better if they would just be honest, admit to the wrong doings in this situation, apologize, and let's move on. I am stil seeking compensation for my trouble, it doesn't have to be a $250 gift card, I want my receipt, and I want an apology. Once Walmart can deliver those three things, we can can put this matter behind us.
Thank you,
[redacted]

Initial Business Response /* (1000, 10, 2014/11/03) */
We are still reviewing [redacted] request and would like to ask for an extension. We will post an official response when the issue is resolved.

Initial Business Response /* (1000, 10, 2015/05/22) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his order. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We would like to apologize for the inconvenience this has caused Mr. [redacted]. We spoke Seko Freight and they advised us they would be picking up Mr. [redacted]'s item on Tuesday, May 19th. We issued Mr. [redacted] a $25.00 eGift Card for his troubles. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund request. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms. [redacted] complaint, we reviewed...

her Walmart.com account and order history. On March 29, 2016, Ms. [redacted] placed an order for RCA 42” HDTV. The item arrived damaged and was returned. Normally once an item reaches our returns center a refund is automatically generated. Due to a technical error, Ms. [redacted] refund was not processed. Once we were made aware of this error, we processed a full refund. Ms. [redacted] was sent a $25.00 eGift card for her difficulties. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted] Walmart.com

Initial Business Response /* (1000, 5, 2015/07/27) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her request to have the tracking fees refunded. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and she advised us that she placed her order for Walmart.com's check printing service, paid for tracking and she was not able to track her order due to invalid tracking information given. Ms. [redacted] has advised that she has been refunded for the tracking fees and that this issue had been resolved. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2016/02/05) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted] complaint, we reviewed his account and order history. We confirmed that the gift card Mr. [redacted] used to place his order had an available balance in the amount of $50. Since he no longer had the card that was used, we have transferred the funds to an eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/02/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/01/21) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com Rebuttal from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her account records and purchase history. As a courtesy for the inconvenience, we have issued Ms. [redacted] a $25 egift card. On January 21, 2015, we attempted to contact Ms. [redacted] at (XXX) XXX-XXXX to assist her with her issue and left her a voice message to call us directly. We also sent her an email to contact us directly if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/01/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did get the egift card, have not used. However I do not have a way for a voice message to be left. No service or machine for this so I was not contacted.

Initial Business Response /* (1000, 5, 2015/02/17) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have issued Mr. [redacted] a refund for his order back to his original method of payment on February 9, 2015. Please be assured that we are making every effort to improve our site to allow customers easier access in updating account information. As a courtesy for the inconvenience, we have issued Mr. [redacted] a $25 egift card under order XXXXXXX-XXXXXX to help him with his next purchase. On February 16, 2015, and February 17, 2015, we attempted to call Mr. [redacted] at (XXX) XXX-XXXX and left him a message. We sent Mr. [redacted] an email explaining these details and advised him to contact us if he still needs assistance. We have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is more than welcome to contact us he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Consumer Rebuttal /* (2000, 7, 2015/02/18) */
I was refunded my purchase money. So I am satisfied. Thank you.

Initial Business Response /* (1000, 5, 2015/09/16) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her cancelled and late to arrive order. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We have partnered with Walmart Supercenter of Schererville, IN for research and final resolution. Ms. [redacted]' first order for the Ingenuity Trio 3-in-1 High Chair - Avondale was cancelled in error by the store. Walmart.com processed a new order that would have to ship to the store for pick up, but the order would not arrive on-time for Ms. [redacted]' friend's baby shower. The Ms. [redacted] picked up her order from the store on September 15, 2015 along with a $25.00 gift card. For the delay and inconvenience we have refunded this order $42.80 back onto Ms. [redacted]' original method of payment. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted]' for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2014/11/24) */
RE: [redacted] /Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. ...


After receiving [redacted]'s complaint, we reviewed his account records and order history. According to [redacted]'s Terms and Conditions, we occasionally call customers to complete the verification of their orders. [redacted] is more than welcome to visit [redacted] to view the [redacted] Terms of Use, (#5 Order Acceptance and Billing, first paragraph.) On November 24, 2014, we sent [redacted] an email explaining these details and advised him to contact us if he had any follow up questions or concerns. We have not heard back from him. In light of this, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/11/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand (#5 Order Acceptance and Billing, first paragraph.)but there is nothing in #5 that states Walmart will change the way a customer is contacted. You changed your method from contacting me by email to calling me. Where doesn't it state that Walmart will change the way I will be contacted from emailing to phone calls?
Final Business Response /* (4000, 9, 2014/12/14) */
RE: [redacted]/Revdex.com Case
[redacted] received [redacted]'s rebuttal arising from his original Revdex.com complaint. #5 of our [redacted] Terms of Use "ORDER ACCEPTANCE AND BILLING" clearly states "We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order." In this case, [redacted] may be contacted through his contact email or contact phone for his [redacted] account. On December 14, 2014 we sent [redacted] an email explaining these details. In light of this, [redacted] considers this matter closed. However, [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received [redacted] complaint, we reviewed her...

Walmart.com account and order history. [redacted] attempted to purchase an Acer Aspire One Cloudbook. Due to a website error, the item was listed with the incorrect price. As the item was added to his cart the pricing was corrected. We apologize for any inconvenience that this has caused. Om November 27, 2016, we contacted [redacted] explained the pricing error on our site, and offered a discount on a different tablet.  As such, Walmart.com considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. 
Sincerely, [redacted] Walmart.com

Initial Business Response /* (1000, 6, 2016/03/23) */
Tuesday, March 22, 2016
Revdex.com of Arkansas, Inc.
XXXXX [redacted]
Little Rock, AR XXXXX
Complaint Case #: XXXXXXXX
Consumer: [redacted] M. [redacted]
Dear [redacted]
This is to notify your agency that the above...

referenced complaint has been received and determined that this is an issue for Walmart Dotcom escalation team. Please be informed that this concern needs to be forwarded to the below Revdex.com site.
Golden Gate Revdex.com(r), Inc.
[redacted] Suite [redacted]
Oakland, CA XXXXX
Tel: (XXX) XXX-XXXX
FAX: (XXX) XXX-XXXX
If you have any questions or need to provide further information regarding this complaint, you can call Walmart Dotcom at XXX-XXX-XXXX or email them at [redacted]@walmart.com.
Thank you,
Walmart Executive Escalations
Central Operations Execution and Communication
Contact Center
[redacted] Lane
Bentonville, AR XXXXX-XXXX
Save money. Live better
Initial Consumer Rebuttal /* (2000, 17, 2016/04/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I thank the Revdex.com for their assistance in this matter and [redacted] of Walmart was wonderful to work with. Everything happened as is should and I am completely satisfied with the outcome.

Walmart.com received a Revdex.com complaint from [redacted] regarding her refund request. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received [redacted] complaint, we reviewed her...

Walmart.com account and order history.  [redacted] order was from AMI Ventures Inc, a third party Walmart Marketplace Seller. When products are ordered from a Marketplace Seller, all returns and refunds for products are handled through the specific Seller. Please note, we do provide contact information for each Marketplace Seller on Walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Seller. Additionally, the product description includes the specific Seller’s Shipping and Return Policy.We notified the AMI Ventures Inc's support team about [redacted] concerns and request to be refunded for the Little Kids Bubble Machine, Bubble Guppies. On January 12, 2017, we attempted to contact [redacted] directly and explained that AMI Ventures refunded her on December 21, 2016, but we have not heard back. In order to provide the best resolution possible, we will need to speak with [redacted]. In light of this, Walmart.com considers this matter closed.Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 5, 2015/01/05) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her lost in store order#XXXXXXXXXXXXX for the 20" Razor Serpent Boys' BMX Bicycle. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time...

she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have attempted to reach Ms. [redacted] via email ([redacted]@yahoo.com) we have not heard back. We emailed advising that when the 20" Razor Serpent Boys' BMX Bicycle becomes available, we will honor the $59.00 pricing for all of the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 10, 2014/04/22) */
Walmart.com received a Revdex.com complaint from [redacted] regarding two missing leather barstools from her order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We contacted our Billing Department, and they advised us they issued a refund in the amount of $194.40 on April 16th. We left Ms. [redacted] a message and have not heard back from her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/21) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On June 30, 2015, Mr. [redacted] placed an order for Elite Pro 23-Liter Toaster Oven. The item malfunctioned and Mr. [redacted] contacted us to return the oven. We initiated the refund, and email Mr. [redacted] a return label. When the oven was not returned within the time allotted Mr. [redacted] was rebilled. Mr. [redacted] contacted us we went over the charges and explained why he was rebilled. We arranged for the oven to be returned and refunded. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Wal-Mart gave a complete refund on the toaster oven. They apparently no longer sell the toaster oven in question. I am very satisfied with the outcome of this complaint.
Complaint Response Date bumped because: Holiday