Walker's Renton Subaru

Re: [redacted]ID [redacted]In talking with Mr. [redacted], it became clear that he felt the vehicle should have been equipped with foglights, bumper guard and tinted windows.We will install these items at zero cost in an effort to remedy any doubts or ill feelings concerning thepurchase of their...

new vehicle.Sincerely,Dave W[redacted]Walker's Renton Subaru

RE: [redacted] # [redacted]
 
Walker's does offer non-appointment/drop in oil changes.
 
If there are drop in customers ahead of you or scheduled appointments, you will be worked in accordingly,
When Ms.[redacted] arrived, she was informe d that it would be approx imately 1to 2 hours...

due to prescheduled jobs, does that work or would you prefer to leave your vehicle or preschedule an appointment for a later time.
Ms. [redacted] chose to schedule an appointment for later in the month.
 
We trust that everyone understands that no appointment/drop-ins are welcome, however, that does not mean those get placed ahead of customers who have reserved a time or have dropped in ahead of them.
This appears to have created confusion and we apologize for that and we are reviewing how we may state it more clearly.
 
 
 
 
 
Dale W[redacted]

Walker's Renton Subaru does not approve or disapprove Subaru of America warranty claims.That is at the sole discretion of Subaru of America.When Mr. [redacted] brought the vehicle into our shop he stated, as per the enclosed repair order, that thecheck engine light came on while driving, a few hundred...

yards later the car stalled. He restarted the carand kept driving a few hundred yards later the car stalled again. He then had the car towed intoWalker's Renton Subaru.With all due respect to Mr. [redacted], we cannot accept a diagnosis by a non-certified Subaru technician.We followed proper procedure by attempting to start the vehicle.Whereas attempting to start the vehicle may have shredded some teeth on the timing belt, due to it notstarting it did not contribute to the existing engine damage/failure found upon tear down of the engine.This tear down discovered, as per the enclosed repair order, coolant in the oil, cams and cam journalswere severely scared on those intake cams, all4 rod bearings scored and the cylinder walls have scoring.None of this could have been done by anything Walker's did as the vehicle was never able to start.Subaru of America sent an agent to inspect the vehicle and initially denied warranty coverage as theengine failure was not a result of a manufacturing defect.Walker's Renton Subaru then lobbied Subaru of America on behalf of Mr. [redacted] and was able to getapproval as a goodwill gesture of a 50% split between Subaru of America and Mr. [redacted] for the neededrepairs of the vehicle.Walker's Renton Subaru believes that under the circumstances of this repair that Mr. [redacted] has been treated more than fair by both Subaru of American and Walker's Renton Subaru.Sincerely, Dale W[redacted]    [redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

[redacted] Please See Attached Documents [redacted]
Revdex.com
PO Box 1000
DuPont,WA 98327
ID [redacted]
A check refunding the deposit was written on 1/15/2016 and mailed to [redacted].
A copy of the check is enclosed.
I apologize for any and all inconveniences this may have caused Mr....

[redacted].
Sincerely, 
Dale W[redacted]

Re: [redacted] ID# [redacted]
Obviously our position is different than Mr. [redacted].
We are in the business of selling vehicles and if there had been any way to complete this sale we would have been more than happy to do so.
The day after the purchase we discovered that we did not have the...

down payment of $5,000.00.
We contacted Mr. [redacted] and he stated that he had given us one and we verified again that we didn't have it.
Mr. [redacted] was contacted again and asked to see if the check had cleared his account, it hadn't, and then asked Mr. [redacted] to put a stop payment on the check, we would reimburse any expense associated with that, and re issue a check or bring in a cashier's check.
He would do neither as he kept saying that he had already given us a check.
After over a week of this we demanded our vehicle back.
The sales agreement has been voided.
 
Sincerely;
Dale W[redacted]
Walker's Renton Subaru

Complaint: [redacted]I am rejecting this response because:  on each occasion that Walker stated they fixed/repaired my vehicle they did not. The initial problem was the trim around the sunroof on the interior. It is still not fixed. This is a brand-new vehicle,  my first time purchasing a brand-new vehicle and I have had such bad service. They claim to have fixed it each time but did not, obviously. Otherwise I would not have taken my vehicle back and back and back to be repaired. Each time they left garbage and  Grease marks and scuffs in my vehicle. They offered me a professional detail on a brand-new car which I did not need  after claiming to have given me a complementary wash after my repair. I want my vehicle fixed. I should not have to be going through this much drama and frustration.  Now when I get in my vehicle it makes me upset, I can't even enjoy this new experience. The final time that I spoke with the manager at Walker service all I got back from him  was I don't know, I don't know, I don't know.  I have reached out to the main Subaru on the East Coast three times. The first was by email which got me nowhere, the second time the girl said that she would call me back the next day with some results I had to call back today and again the answers that I'm getting is I don't know I don't know  I don't know.  She told me that she is waiting on walker Renton Subaru to get paperwork to them. I don't understand what the holdup is or why it is taking so long. I have now asked to speak to the supervisor from the main Subaru  and now have to wait more time hopefully getting somebody to call me back. The overall service has been the worst that I have ever received. Sincerely,[redacted]