Walker Commercial Services

We were notified by Ms***, immediately after the Auction, she was unhappy about the door handles and the missing DVD Player in vehicle that she had purchased on line.Although, according to the On-Line Terms and Condition of the Sale (which I have copied directly from the website and pasted below), we (Walker Commercial Services, Inc.) were not in any way obligated to attempt to assist her.We contacted a salesman and the owner of [redacted] and we were told the same thing that they told Ms***: (1) The DVD Player was broken and would not work, plus the button to put the DVD Player in the compartment was broken so the owner of [redacted] asked an employee to remove the Player (This was done before the Auction Previews and the Auction); and (2) The truck came from the factory with the painted handles [redacted] owner thought that it would look more ‘sporty’ if they put chrome handles on it, so they switched them out for the painted handles The owner, before the Auction Previews and the Auction decided to put the original factory painted handles back on the truck and use the chrome ones on another truck The handles were NOT painted over the chrome (This was done before the Auction Previews and the Auction).We encouraged the owner of [redacted] to try to remedy this situation to her satisfaction He ordered new door handles and a new DVD Player They shipped the parts to her house, which she was aware of because we verified her address over the phone with her.We offer on-line bidding as a method for people that cannot attend the Auction We still encourage potential buyers to look at the items, before the Auction That is the only way that they can be ‘responsible for the age, description, condition, ..’ as stated in our Terms and Conditions Ms [redacted] paid $15,plus a 13% Buyer’s Premium for a total of $17,and according to her home address, she lives miles from the Auction Site (per mapquest.com) We had four scheduled Previews and we encouraged people to come to look at the vehicles and perform test drives We estimated that over 400+ attended these previews Additionally, [redacted] business remained open until a couple of days before the Auction When someone was not on the Sales Lot at [redacted] , the lot was open and the vehicles were left unlocked This accessibility allowed everyone to verify ‘the age, description, condition, etc .’ as stated in our Terms and Conditions.She also claims that she was ‘relying on [redacted] website’ to bid from When, in fact, she was actually bidding from our site on [redacted] – which did not have any photographs showing chrome handles, (they were white), no photographs of a DVD Player or no references of power windows, seats, leather, etc Also, Walker’s website, which was the site that she used to, to access the [redacted] – the Walker website has the photograph with the truck and the white door handles As a side note, our fully color printed brochure has a picture of the truck with the white door handlesWe realize that she is upset and she has every right to be upset, however, not at Walker Commercial Services, Inc She rightfully should be upset with herself for relying on pictures that were taken and put on one website, while disregarding the other two sites that she had before her Before spending $17,500.00, most people would drive more than miles to look at the item in which they are purchasing, especially since there is a ‘no money back guarantee’ ALL SALES ARE FINAL: All bidders are responsible to determine the age, description, condition, and authenticity of all Purchased itemsEach item is Auctioned “AS IS, WHERE IS, with all faults” in its condition at the time of sale, without any warranties or guarantees, either expressed or implied, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE, POSSESSION, QUIET ENJOYMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, and without recourse by way of refund, reduction of the Purchase Price, or otherwiseNo purchase will be set aside, nor will Auctioneer be liable, for incorrectness in description, misnomer, errors in cataloging, imperfection, or mislabeling of any itemACCEPTANCE AND AGREEMENT: Registration and bidding on items in this Auction, automatically implies an understanding of all legal obligation to the Terms and Conditions of this AuctionI am also attaching hereto, a copy of the Brochure and a fill copy of our Terms and Conditions of the on-line bidding Per our Agreement with the owner of [redacted] , we have disbursed all of the funds to them and according to our information, they are no longer in business Please feel free to let us know if you have any further questions Sincerely, William JWalker, III