Walgreens

Yesterday my doctor called in 2 prescriptions to the local Walgreens, Cambridge, MD. This am, 12:23 they called and left a message on the answering machine that they were ready. I went there at 1:30pm to pick them up and was told that one was ready and that the other would not be available untill after lunch. Looking at the clock to verify the time I commented that some one had called and said that they were ready for pickup. She said that they would be available after 2:30. Now 5:43 pm and still no call that they are in fact ready.
Tried submitting the online form to consumer relations and when I hit the submit button it cleared all the responses; not once but twice. Called consumer relations and got connected to someone who said his name was Louis. Could tell right from the get go that this was going to be a waste of time and it most certainly was.
As the song goes; bye, bye, so long, farewell, but I won't be seeing you in September or any other month.

I purchased some items at Walgreens on 30th St. Boulder. When checking out the cashier asked if I wanted a receipt. I said yes, I feel like I have been overcharged. She said she could not print one out and would email it to me. I never got an email. I went back and told her and a manager. They said I was sent an email and could not help me. I said that I was going to write a review and they both laughed out loud. I have never seen anything like this.

Initial Business Response / [redacted] (1000, 5, 2014/04/29) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Administrative Assistant [redacted] for handlingThe following information was provided as the resolution details Mr [redacted] returned his merchandise to the store where he bought itHe stated he will not return to walgreens If you have any questions please do not hesitate to contact me Thank you, [redacted] Consumer Relations Specialist [redacted] Deerfield IL XXXXX Fax: XXX-XXX-XXXX

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details We contacted the manufacturer to see if they could issue a new coupon for this patient, however we were not successfulTo ensure the customer is able to have the savings that the coupon offered, we will deduct a total of $from the copayment on every fill of pills for the next fillsCustomer was satisfied with this resolution, and no compensation given at this pointHowever, there will be a totalcredit of after all fills are fulfilled.If you have any questions please do not hesitate to contact meThank you, [redacted] CConsumer Relations Executive Representative [redacted] I

Initial Business Response / [redacted] (1000, 11, 2015/03/20) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Balance Rewards Team for handlingThe following information was provided as the resolution details As of this morning, members profile had still not been cleaned outI have worked with our Third Party Department to get the plans removed that needed to be removedWith that being said, going forward, member should start earning pointsThe last time any govt funded plan was used was 3/22/(plan PRSOL which is Prescription Solutions)Per the Terms and Conditions, the member has to wait six months after last sold prescription under a govt funded plan to start earningShe should have started earning after 9/22/2014, but because those old plans were still listed on her pharmacy profile, that still showed her as a recipient of a govt funded planSince 9/22/2014, member has purchased a total of prescriptionsOn 3/18, I provided her 10,courtesy points for her inconvenienceThis is more than enough to cover for the prescriptions she did not earn points on from 9/to presentAs an additional courtesy, I did go in and add an additional 10,pointsHer current balance is 20,points If you have any questions please do not hesitate to contact me Thank you, [redacted] Consumer Relations Specialist [redacted] XXXXX Fax: XXX-XXX-XXXX

I have been doing business with Wal-greens Pharmacy at the corner of [redacted] Rd and [redacted] Ave( [redacted] Ave [redacted] NC ***) for the last past 6+ years My son who is years old has ADHD and he takes Concerta 54mg every day Understanding that Concerta is a controlled substance I am use to having to show my ID to pick up my son's medicine for the last years Tonight, I went in Wal-greens to drop off a Prescription to pick up the next morning, nothing in hand but the prescription The Pharmacy Technician and Pharmacy told me they would not take my prescription The reason they would not take it is because I did not bring in an ID to drop off the prescription I asked when this policy changed I was told by the Store Manager and an Assistant Manager that the Pharmacist can make their own rules up That they cannot control what the pharmacist do They stated that other pharmacist may not require it but this particular one does They have the right to profile any customer by requesting ID to drop off prescriptions How can Wal-green's allow an individual pharmacist to make up and apply rules that do not exist through all of their pharmacies in particular among all of them in the SAME store? I tried to explain to the technician that I do not have my ID on me but I do not need the medicine tonight and would of course have it when I got ready to pick up the prescription as usual The pharmacy technician said NO and rejected my drop off prescription If you are going to do this to some customers then you have to do it to ALL else you are discriminating

When I went into the store to buy an item in their weekly ad, the employee said they didn't have the itemWhen I went to purchase another item because it was Senior day and I could get a discount on any regular priced item, they were out of that tooI wasn't offered any substitutions or rain checks, so I said to the person next to me, put this away I have to go to another store anywayLater I decided to call the customer service I don't crThey asked me if I wanted to leave my phone number and they would have Corporate call me backI said yesThe next day the store manager of the store I walked out of called meI told her I left my number for Corporate to call me This store couldn't handle the problem yesterday! The Store Manager proceeded to tell me I left cussingI said I don't cussShe said she could've substituted an itemSo, I said, why didn't you? I never saw her, she is totaling making this upSo I handled this matter another waythe next day I went to another Walgreens to pick up an item I had a rain check on(Because they advertise things and never have it in stock!) That manager said the rain check expired! Except, the rain check didn't have an expiration on it! What is their problem? Management?

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to our Specialty Pharmacy Department for handlingThe following information was provided as the resolution details [redacted] ***, Group Supervisor - Specialty Pharmacy, confirmed that Mr [redacted] $balance was written off [redacted] called and spoke with [redacted] , a representative for Mr [redacted] , on 12/15/ [redacted] sent an email to [redacted] with a copy of the statement with a balance attachedIf you have any questions please do not hesitate to contact meThank you, [redacted] M.Corporate Consumer Relations[redacted]

Walgreen's 1-customer service complaint line refused to take down my complaint information unless I promised not to also file an online public complaintDetails: I called Walgreen's 1-line today to file a complaint about a store employee who bullied me and my child todayI had to wait on hold for minutes before a customer service person came on the lineHer name was KatieKatie told me she would not take my complaint information if I planned to file an online public complaint alsoI tried to tell Katie that what I did publicly was not her business and as a US citizen I have a right of free speechI asked Katie three times to start taking my complaint information and she never didShe continued to threaten me not to also file a public complaintWhen I told her it was not appropriate for her to tell me what to do, Katie said, "I'm not telling you what to doI'm just telling you my opinion is that filing online public complaints is not productive." When I said, "I've asked you three times now to take my complaint information, so will you please do that?" Katie answered, "I'm just telling you that if you plan to go public also then it doesn't really work for me to take the complaint information from you now." I told her I wanted her to take the complaint information now, which is why I called and waited on holdI told her whether or not I posted a public complaint was none of her business, Katie still wouldn't take the complaint and persisted in trying to talk me out of filing a public complaintI asked for her supervisor and she grew more rudeShe told me "We're not allowed to refer people to supervisor's unless we open a case." But of course I'd already asked her to open the case more than three times and she'd refusedI finally hung up

Complaint: [redacted] ***I see that your e-mail has been dated as sent 1/ You have received some inaccurate information from a company representative.The one I am in most contact with is [redacted] , COO of ITC Financial Licenses, subsidiary of InComm Holdings, and the decision maker in regards to these cases with the fraud investigation lead [redacted] under him.I received $of the $I was outed, in an effort to placate me The full amount of $has never been offered at any time.I have been provided the logic used to determine I was scammed The logic is at best inconclusive and leads to the possibility - not the conclusion - that I was scammed.A possible explanation from day one, which I provided, were various places a vulnerability may have existed in their process Low to high, these were always possible explanations InComm does not like them because in all case someone other than myself is liable - usually them.Poor InComm CSR training (at the number you noted) led to me destroying some evidence of my story However, I was able to find a fellow victim who still had his evidence It pointed very strongly to an inside job He was refunded fully - however InComm reiterated their position to me via [redacted] on 1/- that I would not be given my remaining $1000, and that the existence of this other case and its findings had no effect on my own At this point I considered it a great act of cognitive dissonance to discount my background, my story, and the much greater probability I was also a victim of an inside job.I furthermore came upon some very key points of information Customer PIN numbers are kept plaintext in the InComm PayPal My Cash database Additionally, many employees have access to this database data Consult with anyone on your database team and you will find this a shockingly poor decision and a shockingly easy one open to embezzlement The effort to take PINs, and thus money, is trivial An inside employee need only look for a PIN with loaded money that has not yet been loaded, in the hope that a cardholder would not miss it Victims I found found their money to be gone after weeks, months, or a yearI was able to obtain the accounts my PINs were loaded to I tracked one of these to a former DBA at InComm who left the company the same month I and some other victims found our money to be missing This person definitely had access to our money I do not know if they left on good or bad terms I do not know the scope of this embezzlement - I do know InComm has used flawed logic to deny justice to other victims of it.I made the following information above known to [redacted] 1/around 9am central It has been business days yet I somehow have not had a response To be clear I am 110% confident in my research and the ability to take it to small claims court in Georgia and win.Furthermore, I do not believe you should be selling these cards currently They have zero consumer protection The database is completely open to embezzlement - I caught one person, I would not be surprised if there are more It will take them some time to correct this fundamentally flawed design Additionally the fraud department has not proven itself able to act objectively and logically investigate fraud with their available data, which is much more than I had to work with.***

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Office for handlingThe following information was provided as the resolution details [redacted] , District Manager, contacted the customer and is going to be reimbursing the customer the amount not covered by insurance If you have any questions please do not hesitate to contact me Thank you, Ben [redacted] Consumer Relations Executive Representative [redacted] Deerfield, IL F [redacted]

Dear ***, Thank you for choosing Vision Direct We are contacting you today regarding a Revdex.com complaint that was made pertaining to order # [redacted] I am sorry for any confusion or inconvenience this matter has causedTo clarify, unless we have a copy of a valid prescription on file for the lens brand and parameters ordered, the prescription needs to be verified with the eye care provider’s officeOnce an order has been placed, a fax is automatically sent to the office to confirm the prescription is correct and up-to-dateThis process generally takes 24-hours to completeThe DAILIES AquaComfort Plus Toric 90pk contact lenses that were ordered take 4-business days to receive in stock once your prescription has been verifiedThe lens availability information is available on the product details page of our website I have issued a refund in the amount of $to the payment method used on this orderYou will receive an email confirming this refund as soon as it has been processed in our systems Additionally, I will ensure that the concerns you presented regarding your experience with our customer service agent is addressed appropriately Again ***, I am sorry for the inconvenience that this situation has caused youPlease feel free to contact us should you have any further questions, and thank you again for choosing Vision DirectWe greatly appreciate your business! Sincerely, AJ Senior Team Lead Vision Direct 1-800-847- http://www.visiondirect.com

Hello [redacted] , Thank you very much for choosing Vision Direct I do apologize for the inconvenience and the issues you have experienced with your order # [redacted] I have looked over your Revdex.com complaint and the notes on your account with regards to promotional discounts and price matchingI would like to take the time to explain each one and why the issues were not able to be handled in a manner satisfactory to you Some of the contact lens manufacturers have a pricing strategy called "Unilateral Pricing Policy" or UPPThis policy ensures that some of the contact lenses will have a minimum retail price designated by the manufacturer that we cannot go below or discount in any way Special badging is added to the product details pages for UPP products with links to additional information explaining that the item is not discount eligibleThe pricing is designated as 'Lowest Price' instead of UPP on the websitesOn the Vision Direct website there is a purple banner to the right of the picture of the box of lenses that states Lowest Price 'This product is not eligible for discounts' in itThis is why the 25% first time customer could not be applied to the toric lensesI am unsure why the AquaComfort Plus were not included under the unilaterla pricing policy but they weren't so you did receive a discount for those There are reasons why we were not able to provide a refund under the price matching policyThe first one is the fact that the toric lenses as previously explained fall under the unilateral pricing policyIt does state under the picture of the box of lenses that 'As a result of this policy,k we cannot offer any price discounts or incentives if we price at the minimum price allowed.' In accordance with the manufacturer price matching is considered an incentiveThe second reason and the most important one is that Vision Direct's final checkout price was $Contact Lens King final checkout price is $The final check out price takes into account any shipping, coupons, promotions, and processing fees charged or discountedSince Vision Direct came in under the cost of the lenses on Contact Lens King no refund is necessary as we are the lowest price I do apologize once again for any inconvenience and issues you have experiencedIf you have any other questions or concerns please contact us at 1-800-VisionDirect (1-800-847-4663) for further assistanceI hope you have a pleasant day and thank you again for choosing Vision Direct Sincerely, Vision Direct Management Team 1-800-VisionDirect (1-800-847-4663) www.visiondirect.com

Initial Business Response / [redacted] (1000, 10, 2015/02/11) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has determined that [redacted] did not receive enough information for handlingThe following information was provided as the resolution details Dear Ms [redacted] , [redacted] apologize for the inconvenience this may have caused youWe did not receive enough information to address this issuePlease provide the store location that's in question so that we will be able to assist youOnce we receive this information we will have senior management to address these issues If you have any questions please do not hesitate to contact me Thank you, [redacted] Consumer Relations Specialist [redacted] MS# [redacted] XXXXX Fax: XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/02/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Revdex.com case #XXXXXXXXWalgreens [redacted] Talk to your people at corporate, no one there has a clue about secondary inswith Save RX Final Business Response / [redacted] (4000, 16, 2015/02/20) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Pharmacy Supervisor [redacted] Storm for handlingThe following information was provided as the resolution details A check was cut to the patient for $on 02/04/The patient wanted additional prescriptions billed but the plan only has a day billing window Thank you, [redacted] Assistant Manager Work Comp, 3rd Pty Retros, Take Care ESG If you have any questions please do not hesitate to contact me Thank you, [redacted] Consumer Relations Specialist [redacted] XXXXX Fax: XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2015/07/06) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager Lance [redacted] for handlingThe following information was provided as the resolution details Was the customer contacted? If so, in what form? (i.eemail, phone or letter) -Yes, by phone Was the customer satisfied? -Yes What actions were taken to prevent reoccurrence? -Spoke with store manager, Noreen, about proper procedures in regards to passport like photos sent over the internet If you have any questions please do not hesitate to contact me Thank you, Kelly H Consumer Relations Specialist Lake Cook RdMS# L Deerfield IL Fax: [redacted]

Thank you for contacting our co*pany in regards to this co*plaintOur Consu*er Relations depart*ent has sent this case to the E-Co**erce Depart*ent for handlingThe following infor*ation was provided as the resolution detailsCandace F., Issue Resolver for Walgreens.co [redacted] issued *r [redacted] a refund of $on Dece*ber 23, If you have any questions please do not hesitate to contact *eThank you, Stephanie *.Corporate Consu*er RelationsWil*ot RdDeerfield, IL 60015Fax: 256-389-

Initial Business Response / [redacted] (1000, 7, 2014/03/11) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Major Account Analyst [redacted] for handlingThe following information was provided as the resolution details I have taken care of this customerEmailed the tracking information to the customer and that number is Tracking #XXXXXXXXX on 2/26/I created him an appeasement in the amount of $ If you have any questions please do not hesitate to contact me Thank you, [redacted] Consumer Relations Specialist [redacted] Deerfield IL XXXXX Fax: XXX-XXX-XXXX

I tried to purchase boxes of pencils at Walgreens at K [redacted] ***, [redacted] , NY ***, the cashier, Nessa asked me to buy boxes onlyShe said that it's the company policythen, I asked her manager come out and speak to me, but she just called her manager via the phone and told me what she said before

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to our Healthcare Clinic billing department for handlingThe following information was provided as the resolution detailsThe customer's credit card was refunded the $on February 15, by the billing departmentIf you have any questions please do not hesitate to contact meThank you, Felicia *.Consumer Relations Executive Representative Wilmot Road Deerfield, IL 60015Fax:256-389-

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details.The District Manager [redacted] called the customer on 1/and offered him a refund ($plus tax) for his purchase that was defectiveCustomer was satisfied with resolutionIf you have any questions please do not hesitate to contact me.Thank you, [redacted] **Executive Consumer Relations Representative [redacted]