Wald Ruhke & Dost Architects

In response to the complaint, I tried to talk to the home owner and she was very upset and would not let me explain the billing and hung up on meRather than calling her back I waited for payment and then responded to her in the letter and refunded payment for the extra's to resolve the
situationAbove is the letter that she threatened to go out of her way to let every one she knows to not use The FibertechMrs*** never asked for warranty information prior to hanging up on meI would have told her the warranty information is on the website for the refinishing of the bathtub and tileThe other work that was done has a standard one year warrantyI was not aware that the complaint was filed with the Revdex.com until today.I sent out a letter on 2/22/to try to resolve the situationI have done what I can to try to resolve this situation to the best of my ability. Sincerely, John M***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***